The Case Company Avis 

I made an order with them (Order ID: TCC103284) and I have not recieved any updates. They just took my money and vanished. Tried reaching out to them on Instagram and no update. PLEASE DONT BUY FROM HERE. IT ALL LOOKS CUTE AND PRETTY BUT THEY ARE SCAMMING YOU.

I yesterday ordered a phone cover from their insta page, actually earlier also i have been scammed by some gift company on insta but I thought case company would be different owing to its no. of followers n stuff. But they scammed me, no reply nothing and they are just deleting my comment over insta....I wish the worst for them. Never buy from them, wish i learnt my lesson earlier only, but from now on will buy nothing from instagram evaaa...

I had ordered a phone cover 2 weeks back and i still have not received it. I tried contacting the company on instagram where they promised to deliver the case at first, but ultimately just blocked my account. They have stolen my money and just avoided the situation by blocking me.

I ordered 3 phone cases with pop up grip and it was a prepaid order of Rs 796. After days of trying to pickup the Delivery cancelled the shipping. I tried reaching the the case company for any update via email, phone, DM and comment, however, they are not replying to any of them. Complete fraud!!!!

THEY ARE A SCAM COMPANY WITH NO CUSTOMER SUPPORT.
They sell POOR QUALITY cases. I got 2 soft silicone cases and paint from both cases started chipping off from the 2nd day and by a week usage 50% paint already came off.

They won't answer your emails forget about any refund. Don't waste your money buy mobile case from elsewhere.

I ordered 3 phone cases from The Case Company but they only delivered 2. The third case was never sent, and despite sending multiple emails and Instagram DMs, I received no response at all.

They delete negative reviews and comments on their social media, which means they are misleading customers and hiding genuine complaints. Their customer service is non-existent, and they do not care once they have your money.

This is clearly a scam company. I strongly advise everyone to avoid ordering from them unless you want to lose your money and deal with constant frustration.

The worst kind of customer service ever. It has been almost 10 days since I ordered the cases worth Rs. 798.
The phone number does not exist. The chatbot does not respond. They do not reply on instagram. They give extremely slow and useless replies to your emails that don't even answer your queries.
All that they want you to do is - Have patience and rest assured but they do not give any confidence to the customer.

I had ordered for 3 phone cases but I received only 2. Also when I tried reaching out to the company about the issue there was no concrete response to resolve the issue. They just kept delaying the process but never really cared to refund or refund deliver the missing item.

After ordering a case from the case company website and paying 300 Rs bcz the COD was very high , i got the email and sms confirmation but after that , neither i was able to view my order nor have a got any update even after emailing them on multiple mails and the phone number given on their website is also fake , it doesn't have any whatsapp account and shows doesn't exist upon calling .
I had commented on their posts on insta but they have deleted my comments .

complete fraud never order from here got the completely wrong case

They don't even ship the order and they don't even respond to the emails that i have sent regarding the order its been more than 10 days and the order didn't even delivered yet and it's a prepaid order 😒 so lost my money too don't buy from this website

Most faltu site.its not trusted.they are the cheaters.once you paid if you are lucky they will send u the same thing or else they will not refund.On the other hand their customer care mail id and phone number does not work.Now u can understand.

Worst experience.. Order the product in prepaid to avoid extra charges on 13th july. Dont delivered the product or refund. No response to mail or phonecall.. Never buy anything from this fraud company. ( I lost 399 rupees )

Lost my 399 bucks while shopping the case company! Have to made a prepaid order just to avoid huge cod charge, but after two weeks my order is neither shipped nor they respond. If you comment about their negetive activity on the Instagram page, they will delete your comment but never reply back to you.

worst experience. paid 1600 as Cod was not available, but never got the product delivered. tried to contact customer support but the phone number doesn’t work, they see instagram texts but doesn’t reply. keep on deleting comments.

The case company is really bad their phone number does not work they never delivered my order after 2 weeks and they would not get back to me they are a scam

Fake company guys never order they will not deliver anything

I placed an order for a custom phone cover on May 17. It’s been over a month, and the product was never delivered. I sent several emails and even DMed them on Instagram. I did get one reply saying they’d check and update me—but that was it. No follow-up. Now the tracking shows the item is in RTO transit. This has been the worst online shopping experience I’ve ever had. Please be cautious before ordering from this website.

I had a very disappointing experience with The Case Company. I ordered three cases, and they informed me that one of them — the frosted glass case — was unavailable. They assured me that I would receive a refund of ₹304.7 for the unavailable item, and they shipped the remaining two.

However, it’s been over a month, and I still haven’t received the refund. I’ve followed up multiple times through Instagram DMs and emails, but they have completely ignored my messages — even though the messages are clearly seen.

This kind of customer service is unacceptable. It’s extremely unprofessional for a company to ignore repeated follow-ups and fail to process a promised refund. I expected better. I hope they address this issue seriously and improve their post-sale support.

Ordered a phone case and paid as there is no COD. Received an order confirmation but nothing thereafter. Tried calling and exchanged messages with the chatbot but there was no resolution. The email given is incorrect as the mail bounced. Wish I had seen these reviews earlier.
After putting a negative review of the company here, suddenly things jumped into motion and within two days, my order arrived! Don't know what their deal is really but it's unreliable for sure.