The Cheesecake Factory Avis 

My Husband and I went to the Greensboro Friendly 10-17-26 , when we walked in there was a lot of young people standing at the front desk, no hello, welcome, so I greeted them, we were taken to our table , we both ordered omelettes, the potatoes were so hard we couldn’t eat them, I haven’t been there in many years, I we will not be back. The only reason I gave two stars the waitress we was decent!

It was my grandson’s 14th bday and he loves Cheesecake Factory. This was the worst experience ever. We collectively spent about 300-400 dollars on inedible food. That was severely overpriced. I had calamari and cheeseburger spring roll they were both cooked to Death I had to return. I couldn’t chew they were so dried out.
I had bitten the spring roll but couldn’t swallow it was so bad.
Most of the food was ice cold and unappetizing. The Boca location is much better than Coconut Creek by far.
I will never ever return to this location.

Scenery is beautiful and welcoming. I planned a birthday brunch h for my brother and the woman Agua was helping and amazing. She was patient, explainitory and very very nice. She helped me through my entire visit dining there. From the before reservations, accommodations in between the unreserved number off added people, the food coming out on time and the decor set up. Even offered some inside accommodations I definitely cannot speak of. But I really appreciate her for all of it. Let's not forget the gentleman at the front who was very attentive when approached to not only my party but the business itself, Rafael. Our waitress was very nice, although I do think she was inexperienced with dealing with big parties. I feel she may need more exposure, but she was courteous and responsive when needed.
I can say my brother really enjoyed himself and we had an amazing tume. Would definitely go again.

There was two bartenders, a young girl with glasses, curly hair and another one with a bun, a little shaving on her head. Very rude had an attitude as soon as we walked in I asked for a rocket fuel and she really told me they don’t make that drink. Understandable then I asked for another drink and they had to look it up on their phone which again it’s OK but the whole night they had an attitude never brought water to us. Which is something that bartender should do as soon as you walk in they should offer you water. They just need a little bit more training in regards to being a little bit people friendly the drinks were good. The service was horrible and this was at the South Shore Mall in Bay Shore.

Food came burnt, prepared wrong, 1 plate was completely wrong. Waitress never came back to table, had to pull another server to fix the issues. Waited over an hour for meal to arrive at table, then was all wrong.

Customer service at the Annapolis location is non existent. Unprofessional. I stood at the pick up counter for 7minites with 3 staff members behind the counter. At minute 7, the brown woman simply said can I help you. Immediately after she handed me my order, a new guest walked in and approached the stand to be seated. The new guest was attended to in less than 1min.

Greensboro nc I was picking up to go order I do know it never comes out when they say it will but what I seen from one of the employees while I was there makes this my last time. Several people were waiting and the bartender come out to help a lady there just wanted to ask a question and this bartender flipped out. She told her she needed to go sit down and just wait on her food. She totally bullied her. This place needs to watch their employees better because without customers no one there has a job.

Get a better cut of steak, if you are going to charge $45+ for a steak dinner with undercooked green beans, give us a quality steak, mine was 45% fat & gristle, you are probably buying USDA Select, move up to Choice, I don't expect Prime, but you can do better for your guests.

had their cheese cake it was really good. Mud cake wasnt that good though. Overall, they are my go-to everytime i am craving cheese cakes

My worst experience while visiting Waikiki, Hawaii, was eating at the Cheesecake Factory. On Wednesday, 9/9/26, we visited the Cheesecake Factory in Waikiki, Hawaii. After waiting an hour to be seated, we were finally ready to order. The waiter came by about 10 minutes after we were seated to tell us that the bread was not ready and that he would be back when it was. That took another 15 minutes. By then, another party had been seated, and the table to our right, which arrived just before us, was already being served. As we waited, the waiter returned to say the bread was still coming. I asked if we could order drinks, and he replied, "Sure you can," as if I had to ask. It took another 20 minutes for him to return. The tables to our left and right received their food and left, even though one of those tables arrived 30 minutes after us. After an hour and a half, the only things had we received were the dessert, which came out first, our drinks, and one appetizer. No entrees arrived after an hour and a half, so we decided to complain. The manager came out with our entrees in to-go bags and apologized for the wait. I explained to him that it was no longer a wait, but rather unprofessional, disrespectful, and, I felt, intentional. He offered to remove the cheesecake from the bill. I told him to remove everything because we were leaving and not eating there. I paid for what we had consumed and left. The waiters had paid special attention to the tables on either side of us, making sure they were satisfied, while we still had not even received our appetizer.

Thank you for the warm welcome, Cheesecake Factory; we get the message.

we really hated the change in the da vinci pasta,we loved the da Vinci pasta and now that it has changed we may not go back. and when we told the server we were not happy she did nothing. She could have told her manager and with enough feed back about it would get the changes changed back. so i am sure our review does not matter but at least I put it out there.

My mother went to The Cheesecake Factory yesterday. The party she was with for lunch tried to order the salmon. They were out. She tried to order a veggie burger. They were out. She ended up ordering a mexican dish and ended up with cyclospora. The management has been more than rude when addressing the concerns.

I love the Cheesecake Factory, I go there almost every time during a celebration / event. The customer service is great, the cheesecake is great, however the food is hit or miss. The dishes that are served with rice are not so good because the rice are like mini pebbles in your mouth. It could be just the location I’m in though.

Horrible experience at The Cheesecake Factory. We waited an hour and a half for our food, which is completely unacceptable. We ordered nachos as a starter and pasta as our main course, but the wait was ridiculously long.

The customer service from our waiter, Luigee, was extremely disappointing. There was very little attention to our table, and the overall service was pathetic.

The nachos were honestly the worst nachos I’ve ever had—bland, disappointing, and definitely not worth the price. The pasta was also not worth the long wait.

Overall, a terrible dining experience from start to finish. Extremely poor service, an unacceptable wait time, and disappointing food. I definitely won’t be coming back and would not recommend this location

went while i was in the us on exchange. food was okay - not amazing, not bad, about what i expected. portions are enormous for me, everyone warns you about it and it still catches you off guard. worth going once for the experience, and the cheesecake is the part that lives up to the name!

We ate yesterday at Willow Grove PA cheesecake factor.
The waiter was horrible you could barely hear him he talks so soft.
He never offered more drinks.
My food was burnt. They said before they brought it out so they made another steak dinner and when they brought it the steak was still kind of burnt.
In my asparagus was so hard I couldn't eat it. I asked for new and when they brought it it was packed up to go cause we were eating dessert by that time.
Several other waiters had the wait
on us and manager.
We never did really see our main waiter.
And he wasn't friendly at all so he got a horrible tip. I don't think we'll ever be back. It took forever to even get our check they were so slow.
In another waiter had to bring our check to.
We had to flag him down. We never saw our main waiter much it was bad.

I recently visited your Wesley Chapel location ….well let’s see…service was terrible…took 45 minutes to get our meals…of which was cold …and hard…our server was chitchatting away couldn’t get attention….fries came separately 10 minutes later hard and dry …couldn’t eat them…had to ask for water…ask for onions..ask for napkins….by this time we just wanted to get the hell out of there…5 star my nothing…big disappointment

This was my absolute first time experience at the cheesecake factory, well it is nothing to write home about me and my daughter, had appetizers, she got the calamari, and I ordered the nachos, her calamari was not the best and the nachos came out burnt on the chips they put in oven and it was very hard when trying to eat it , sent it back and the waitress ask me if I want to order something else, so I ordered the cheese burger egg rolls, it was the nasty thing I have ever eaten in my life I sent that back, and the only thing I had is the tropical ginger drink, that to me was the best thing to me and it did not have alcohol in it, so I ordered a strawberry cheese cake slice , please none of it is good don't waste your hard earned money on that crap called cheese cake factory

The food was mediocre nothing to brag about. I don't know why people go so crazy about it. Not the worse I have had but don't think I would go back.