The Cheesecake Factory Avis 

So going to the cheesecake factory on today, December 7 and my mom and sister ordered two chicken sliders. They came out like two kids have fixed them. A dinner roll sliced in half with a chicken tender throw in the middle really cheesecake factory you disappointed me.

store in southlake. with reservation had 10 min wait. server took order and 45 min to get food only my order of an omelete was the wrong omelete. after finally getting the server located manager came over and offerred to remake it either because server wrote it wrong or kitchen messsed up. others in the party were nearly done so i passed. took meal off bill as if that would suffice. don't go there on weekends. under staffed and kitchen overwhelmed.

Had a reservation at 2 pm at the Cheesecake Factory . Arrived and then was told that our server (John) left for the day. We were put in a closed section and waited about 15 minutes -no one came to the table. We asked a waitress if she could take our order-she said no so we promptly got up and went to another restaurant.

Food was not it four cheese pasta was literally just tomato paste. Left a very unhappy customer, they will never see me again. Cheesecake factory in Atlanta -Lenox Mall

I’m very disappointed with the service I received at The Cheesecake Factory in Topanga Canyon. I called to make a reservation for a lunch gathering of 15 people, and Jennifer was extremely unhelpful and rude. She insisted that everyone must arrive exactly by 12 noon, even after I explained that some guests might be slightly delayed due to parking difficulties and coming from different areas.

I’ve brought business to this restaurant multiple times before, but the lack of understanding and flexibility this time was very discouraging. It’s unfortunate to be treated this way as a returning customer, and I hope management takes note and improves the way group bookings are handled.

It was my birthday and I got soo disappointed with this place. Worst birthday ever!!!.
I expected much more form this place. First of all waiting time more than 1 hour.
they gave me the worst meal I ever tried in a restaurant. The steak was soo small and they filled out my plate with a bunch of rice and corn with no flavor whatsoever. the dish was 25$. for that price I could eat much better in Pollo Tropical for half of the price.
The only good thing there it was out waiter. he was super kind and try to solve the problem but I was so angry, that I just wanted to leave the place.
Obviously, I will never come back here!

Our dining experience at The Cheesecake Factory in Edison NJ was exceptional. The staff is great, especially JR our server and Nichole, the manager, are particularly outstanding. JR is a pleasure to work with, sparkling personality and upbeat demeanor, answered all our questions with a joyful heart. He is beyond special. Nichole leads a great staff to her credit I am sure. She is personable and attentive, with a people friendly disposition as well. It is obvious they both love their jobs. Nichole and JR, are great assets to The Cheesecake Factory. Thank you for a very comfortable & happy luncheon experience. And, of course, our cheesecake factory selections were extraordinary!!! Loved it all, expecially the cheesecakes!!

Good service the food was delicious and served quickly the only downside is the wait to sit on your table to be fair it was a Saturday busy with families it took about 15 minutes

dine-in review: always good, tasty, high quality, freshly prepared food served in generous portions by very well trained staff . i’m in the restaurant business and always amazed at how the operate at such high levels of offering both a quantity of choices and consistent quality. have eaten at many CF’s but most often at Lakeside SC in Metairie, LA

If you like a loud atmosphere mediocre food and high prices then the cheesecake factory is for you. They have a huge menu and they do everything almost decent. This place never fails to disappoint. My wife had a chicken and avocado sandwich with one tiny piece of avocado. When she asked the waiter for more he actually questioned her saying that the Chef swears he put plenty on there. Really? We will never go back to this place.

CHEESECAKE FACTORY HAMILTON BLVD. Chattanooga ordered two glamburger plates, thought the price was high at 16.95. when our burgers came my wife`s looked ok, my burger didnt come close to covering the bun. had to take my knife and cut my burger in two so it would cover my bun. the cook or person who brought it asked if everything was ok, I didnt say anything to keep from embarrassing my wife. but i wanted to say was 16.95 for this! fries were in a cup with a paper cone. small portion! 42dollars for two burger plates and 1 tea. tea 4.95 a glass highest tea i ever seen. we will never be back!!!!!!!!!!!!

Avoid Cheesecake Factory! Severe Injury & unacceptable handling by management and corporate! On Thursday, June 4th, at 8:00 p.m., my family and I visited the Cheesecake Factory at Irvine Spectrum (92618). What started as a nice evening quickly turned into a nightmare due to extreme negligence and a shocking lack of concern from both local management, Ronnie Radich and corporate, Beatrice Brow. Around 8:35 p.m., I drank a shot of Crown Royal that contained broke glass. I immediately felt the sharp glass cut my lip, causing an abrasion, and then felt a piece scratch my throat as I swallowed. I instantly called over the manager, Ronnie Radich, who confirmed the presence of broken glass in my drink. An incident report was filed, and I took clear photos of the broke glass. The terrible pain began shortly after. On Saturday, June 6th, at 3:00 a.m., I woke up with terrible sharp pains in my abdomen. These pains have persisted for over a week, making it incredibly difficult to walk during the day and impossible to sleep through the night. When I contacted The CheeseCake Factory liability specialist, Beatrice Brow, on Monday, June 9th, I was met with complete indifference. I explained my severe pain and my urgent need for medical attention, emphasizing that I have no health insurance and cannot afford to accumulate medical bills without any guarantee of payment. The Cheesecake Factory and Beatrice Brow only advice was to "accumulate Dr. bills" which the Cheesecake Factory "will review them for consideration." This response is unacceptable and a blatant refusal to take responsibility for a severe injury sustained on their premises. My pleas for help, including my last email, have been completely ignored. The Cheesecake Factory's negligence led to my injury, and their corporate response, specifically from Beatrice Brow, has been appalling. They have shown a shocking disregard for a customer's health and well-being. I strongly advise everyone to avoid this restaurant if they value their safety and expect any form of accountability from a business. I have pictures of broken glass and incident report

HORRIBLE!!!! Our server had an attitude from the very beginning. She took our cocktail order but we had a 7 year old who ordered a Coke. It took some time for our cocktails and in the mean time, she did not bring the Coke to the child. When she brought the cocktails,we reminded her about the Coke. She did not apologize for forgetting it. When she brought the Coke,she sat it at the end of table,with no straw and walked away. We had to ask another server for a straw. We asked about the bread. She said there was none ready.Our appetizers came, and when she brought the entrees,we asked again about the bread-attitude was shown about us asking. We also told her we had no forks. She returned with PLASTIC FORKS! She had them in her hand,handing them to me with no explanation. I said, "Why are you giving us plastic forks"? She said the regular forks had water spots on them. It was an expensive meal($292 dollars) that we were eating with plastic forks! At the end, we waited an extremely long time for her to pick up our credit card.It was so long that 1/2 of our party couldn't wait any longer for us to pay the bill,so they left. It was a very disappointing birthday celebration for one of our guests!

The food was tasty. Great.
The portions were tiny and expensive.
We split a hamburger in half, the fries were in a little cup . It would have been the perfect size for 5 year olds !!!
I ordered a drink it was a glass packed full of ice 🧊
3 sips and it was almost gone ($20)
My wife asked for a champagne 🍾 split.
They brought out a opened Moët -MINI bottle
About half the size of a split (!!) for $24
So now we’re up to $65 to share a burger with an insulting amount of fries .
She wants to leave a 20% tip. Fine .
Every time we go out to lunch it’s $80 for a unsatisfying meal.
I’m sure the corporate people are very satisfied.
PLEASE 🙏 Lord , don’t let my wife drag me into another Cheesecake Factory-EVER AGAIN.
ROBBERY.😣😔

My wife ordered a Santa Fe Salad, it took 35 min to come, then when it came there was no chicken, waiter was very apologetic and then the salad came back a second time with what looked like was rotisserie chicken and it was ice cold. Aidan was awesome. The female manager advise Aidan that she was not gonna take the item off the check after my wife asked for it to be take off a d said she can have a free piece of cheesecake. Aidan ended up getting another manager to get it taken care of. Neither manager came to speak with her at any point before she left. Very unprofessional and unacceptable treatment at the Chandler Mall location in Az.

THE FOOD WAS DELICIOUS. RESTROOMS WERE CLEAN.

Yesterday was my husband’s birthday, and we chose Cheesecake Factory because we loved our previous experiences there.

The hostess said it would be about a 20-30 minute wait, took our phone number, and said she would call us when our table was ready.

After we waited over an hour with no call or text, we stood in line again and said we have been waiting over an hour. We asked the hostess if she had called us and she said yes, but quickly said, “I think I wrote down the wrong number.” She repeated our number, and said she had the incorrect last digit, then laughed and turned away. Another hostess seated us, and I asked her if they do anything special for birthdays. She said, “yes, please let your server know.” Our server greeted us. We asked for bread and he brought us some.

We ordered and waited for over another hour for our dinner. We asked our server for more bread as we were starving, and he said the restaurant “ran out of bread” but said “you guys were lucky to get the first order.” We asked our server if our food was ready as we had ordered over an hour ago. He quickly delivered our food and said, “ask and you shall receive.”

By the time we received our food, we only had about 30 minutes left on our parking meter, so we quickly ate our meals, which were delicious. After dinner, I asked our server for my husband’s complimentary birthday cake - we ordered the Linda’s Chocolate Cake with lots of whipped cream, my husband’s favorite. Our server said the restaurant ran out of whipped cream, but we could come back tomorrow. I knew we would be busy and the restaurant would be busy as it was the 4th of July so I asked for a takeout box for our leftovers and for the cake to go, as we sadly did not have time to enjoy it in the restaurant. Our server brought our leftovers and the cake in two takeout containers in a paper bag. When I received the bill, I saw that our server had charged us for the cake. I reminded him that it was my husband’s birthday, and he said we need to give him our rewards number for him to remove the charge. My husband and I gave our phone numbers and our server said we did not have rewards on either of our accounts. Our server asked my husband when his birthday was, and my husband said, “today” and offered to show his license. Our server said, “I don’t need to see your license, I need to see the email.” My husband found his rewards email and showed our server, but he said we did not have the correct email. He said “If you can find the correct email, I’ll see what I can do.” We needed to leave to get to our car and couldn’t provide what our server was requesting, so he took back our takeout bag, took the cake out of the bag, then told my husband and said, “Happy Birthday.” I was horrified that so many things had gone wrong and we were treated so poorly the entire night, and my husband’s birthday celebration at Cheesecake Factory was so incredibly disappointing.

We waited over 30 minutes for 2 sandwiches with fries. The manager then attempted to tell my family our order had only been in the kitchen for 10 minutes when we had already been waiting for 30 minutes.

We visited The Cheesecake Factory in Nashville and I was very disappointed. I’ve eaten at a CCF 10 years ago and loved it, but I can say the food quality has gone way down hill. My chicken carbonara pasta was way too salty and the chicken had no flavor and was rubbery. My friend ordered the Bang Bang Shrimp and it was nothing at all like what it should be. Where it is usually spicy, this was very sweet, just like sweet and sour shrimp. The rice had peas and carrots also. I even asked the waitress if she was sure he got Bang Bang Shrimp and she was like ‘oh yes, that’s it’. I was extremely disappointed.

Worst Mother’s Day ever!!! Phoenix/Peoria AZ location.
Parties larger than 10 are automatically put on the patio. When I had called the week before NEVER was this told to me. On the weekend it was 103F and windy which means the misting system didn’t give us any cooling. I would not have chosen this restaurant if I had been told the seating policy.
It took over 3 hours to have a meal and I didn’t get mine at all.
When my order had arrived it was as cold as if it had been refrigerated. I was told my order would be made fresh. I told the server to box it up since everyone else was done eating. What I ended up with was horrible.
Nothing was re-made. I discovered this when I got home. Lesson learned, Cheesecake Factory not equipped to handle the Mother’s Day. At the end I didn’t get to eat, sat for over 3 hours, and was too hot from it being 103 degrees!