The Cheesecake Factory Avis 

Terrible Food. Went to cheese cake factory in Knoxville cause I was on vacation. Me and my mom’s Alfredo was NOT cooked AT ALL. Noodles were like a lasagna noodles and hard. My step father got a chilli shrimp pasta looked like wasn’t cooked same with the shrimp. Terrible experience.

Well my family of three went into the Cheesecake Factory on Shelbyville road in Louisville Ky and portions are so small! $19.00 for a bacon cheese burger and the patty was 3/8” thick and 3” diameter and the drink was 4.50 and could not heft the waiter to get refills on drinks and bread! I can go to cheddars or road house and get a 1/2 burgers that is twice as big with bacon and fries for less that 15.00 and drinks less than 3.50 and with good service!!!!!! It’s not always been like this but wow downhill for sure! Then the cheesecake $11.00 for the 35th edition cheesecake, no way! I can go to Olive Garden and get something very similar and just as good for a little under half! This is just one of the meals the other two family members order was small for the price as well! Will be my last time here!

We have always loved the Cheesecake Factory. We went last night and I was BLOWN away how they charge the same amount, if not more, but portions in half. My husband and I usually take a slice of cheesecake home and split ... barely sharable now. Slices are now half the size. I have always loved the Skinnylicious Factory Chopped Salad - they got creative with the bowl size and shape so you cannot tell that was half what it used to be. I am ALL for smaller serving sizes, I don't need them to be huge, but then charge me accordingly!!! I feel scammed.

The food is amazing at the kop cheesecake factory. Just don't order curbside it doesn't exist.

Aubrey H (blue hair) made our experience fantastic! A party of seven (kids, parents, grandparents), Aubrey took great care of us and, making the children feel welcome. We're so thankful she was our server.

I used to go to Cheesecake factory all the time but the last time I went I ordered Evelyn's Pasta which is my favorite dish there. The waiter said they changed it but I ordered it anyway and it was absolutely awful. I was starving so I ate it anyway but complained to the waiter and all he said was that they have changed this dish at least a dozen times. So they changed to something that tastes awful and that is ok? That was it for me. Never been back and never going back.

We were charged $6.00 for less then one ounce of pasta sauce to go for leftovers if a $150 meal snd servers was rude when I questioned the charge!

My daughter made reservations here in Orlando Florida for me & husband celebrate our anniversary & we had a great time. The waiter & services were outstanding. The menu has such a large selection of food to choose from. A bit on the expensive side but worth it.

I charged $10 for a slice of cheesecake and they had the nerve to cut back on the size of the slice. Maybe they think somebody won’t notice but the sizes are now smaller cheap people give them an extra large scooping of whip cream while you cheat them on the slice.

We were visiting the Oakland Park, IL location. Myself and a family member ordered their crusted salmon lunch special. As I was eating my salmon it tasted fishy, but I didn’t want to make a big deal about it. Later while shopping at the mall and other stores, we both made several trips to the bathroom up to arrival home which is two states away. This bad experience has ruined any chance of me ordering salmon from any menu again.

They are terrible for making reservations. Was trying to have a girls night and had a party of 8 people. I called to make a reservation. They told me I would have to go an hour and half early to try to be seated. Wouldn’t make a reservation for parties over 6 people. What family in Utah has less than 6 people! Why would you limit who can make reservations, that’s what reservations are for! This is ridiculous.

I was there last Monday and I was served by Erica, she is totally amazing, I loved her service and attention.

Hello, we went to your Cheesecake Factory Dadeland location for my daughter’s birthday with my family of 11. They brought the drinks and bread and so far, everything was good for the moment until we put in our food orders. After waiting and waiting about 1 and 30 minutes, the food came out and in short, we all very disappointed! All plates came to the table cold except for the 2 salads, however, those also were disappointing as the protein portion was barely noticeable. We proceeded to call the manager, Kathleen and she was very apologetic and took our food back to the kitchen to get re-done. Moments later, the food was brought back to our table semi- reheated. After confronting the manager, she once again apologized for the disappointment of our food being subpar and told us she will compensate deserts. We all left so disappointed. The manager was very apologetic, but the lack of resolution has left us not wanting to come back. I was waiting to get home to write this for you guys to know what’s going on in this location. I would like to receive a full refund for our dinner and I will most definitely not go back to this location. We celebrate most of our special events in the Cheesecake Factory and typically have no issues. However, this is not our usual location.

Receipt 0709b Table 37 not sure why it says party of 6 when we were 11 as you can tell by our orders.svrch25 12/16/23 Total was $292.10

My family and I went to cheesecake factory yesterday Dec 17th at 700 Haywood Mall, Greenville, SC 29607 and after a while my daughter starts vomiting and my son also. I started feeling bad today. They need to check what's going on with their food their. Also it was my daughter 15th birthday and wanted someone to sing happy birthday son. Instead the waitress just bought a slice of cake and then ask for a minimum of $40 Tip? Ya'll must be crazy. I don't regret leaving $15 tip.

The biscuit base for the Oreo cheesecake was overdosed with cinnamon, almost unpalatable. And the Lemon Meringue Pie had a biscuit base with excessive cinnamon also (should be pastry base) & the lemon curd was lack lustre and granular. Fed them both to the chooks!

My son and I went to the Cheesecake Factory in Orland Park to celebrate his birthday. The food was good , service was okay. The server was attentive. The problems : our silverware was literally on the table.Not in a napkin, not on a plate. Ok we got over that one. After I paid the check I went to the front to get some change so I could tip the server. The to go line was long so I was going to escort my son to the car as he has CP and can't stand for long periods and I was going to come back in. As we were walking to the door I kept hearing little comments. I finally turned around the server was behind me. He shrugged his shoulders and said and I quote" really, nothing". Seriously you're not gonna give me anything." I could not believe my ears. Who follows customers for tips. Mind you my bill was 92.00 already. I still was going to tip before he made that comment. I moonlight as a dasher and I get it. But customers are not obligated to tip. The person is paid by the company. If a person wants guaranteed tips from everybody then they should get a job that guarantees tips from every table.You don't know the person's financial situation or anything and then to say something like that is highly offensive. I spoke with the manager. She did apologize. But I don't think that should have been the extent of that situation. Highly unprofessional and highly disrespectful. The whole situation dimmed my son's birthday. Trevor should be ashamed of his behavior.

Ordered the Crispy Pineapple chicken and shrimp with rice and everything is BURNT! I’m so disappointed!!!

Location: The Cheesecake Factory in Tyson’s Corner, VA
Date of Service: Saturday, November 4, 2023
Time: 7:30pm-9:30pm
Table # 98
Party size: Ten (10)
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The Cheesecake Factory has always been one of our favorite restaurants. Unfortunately, we did not have a wonderful experience during our most recent visit to the Tyson’s Corner, VA location. Since this was a special birthday celebration and I was the event organizer, I was disappointed in my choice to visit this location.

The server was friendly and maybe she did the best she could offer, but we observed that she was working completely alone, and it took her too long to come to our table to take individual orders, bring water, cocktail drinks, and the food. The guests shared with me that they were uncomfortable with the service provided and the lack of attention to our table but did not want to complaint to the manager and enjoy the friends’ gathering. One main concern was that most meals arrived cold, and another concern was not cleaning the table and removing plates. I noticed that the server brought two plates at the time with no assistance from the kitchen staff. I noticed she did not say the usual “be careful, the plate is hot,” and by looking at other guests’ reactions when tasting their food, I could tell they were not enjoying it.

We did not talk to the manager and do not know if the kitchen was backed-up or they did not have enough servers on staff to manage large parties. However, they should not be accommodating so many customers if they cannot manage.

Under a distinct experience, we would have stayed longer and ordered more cocktails and adding additional tip to the server.

Please share this feedback with the local staff and use the opportunity to find ways to improve service.