I look forward to getting my cheese box each month and am never disappointed! Great variety and a great range accompanied by useful tasting notes, delivered straight to my door. Everyone should trea... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really enjoyed it only thing I could say is maybe put more cool packs inside we had 1 and by the time we got it it wears all warm
Bought cheese gifts as Christmas presents for friends. None of them received the Christmas message I included with the order, consequently they had no idea why/who from they arrived. Difficult to fin... Voir plus
L'entreprise a répondu
Highly recommended, 5⭐️ all round. A return Buyer to the CheeseGeek that specialises in wonderful cheeses & first rate customer care. On this occasion, their courier, DHL badly let them down on two... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.
Coordonnées de contact
Royaume-Uni
- hello@thecheesegeek.com
- thecheesegeek.com
4,3
Excellent
608 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
My cheese went missing in transit and they replaced it with no fuss at all.
29 décembre 2025
Réponse de cheesegeek
Hi Emma,
We really appreciate your lovely review. 💛
Apologies again for the delivery issues - it's so disappointing when these things happen, but we're glad we could resolve it for you, and we're delighted you felt the experience was still worth five stars!
Thanks so much for taking the time to share your experience. We hope to see you again.
Jen
Team cheesegeek 🤓
Excellent present
Wonderful cheese selection.....arrived on time..great quality and taste
18 décembre 2025
Réponse de cheesegeek
Hi Christopher,
Thanks so much for the cheese love! 💛
We're over the moon that you felt the cheese was worth five stars. Our geeks are passionate about bringing you the very best of what artisan cheesemaking has to offer, so it's great to know this comes through in our selections.
We hope to see you again soon!
Jen
Team cheesegeek 🤓
The cheese is amazing and customer…
The cheese is amazing and customer service is gold star standard. I will definitely but cheese again from cheesegeek
22 décembre 2025
Réponse de cheesegeek
Hi Andrew,
Your review really means a lot to our team - thank you! 💛
We really care about our curd nerds, so we're over the moon to hear your experience has been worth five stars.
We can't wait to welcome you back for more cheesy joy!
Jen
Team cheesegeek 🤓
Experience
Great produce and really good customer service that answered all my questions quickly and efficiently.
21 décembre 2025
Réponse de cheesegeek
Hi Jani,
Aww, thank you so much for the lovely review. We really appreciate you taking the time to share your thoughts - and we're so hap-brie to hear that your experience was worth five stars!
Thanks for the cheesy love 💛
Jen
Team cheesegeek 🤓
A great selection of cheeses
A great selection of cheeses in a size of box which is appropriate for a gift. They are delivered on time and in secure packaging. I think they make great gifts for cheese connoisseurs.
21 décembre 2025
Réponse de cheesegeek
Hi Thomas,
Thank you so much for giving the gift of great cheese! 🎁
We really appreciate your review, and we're so happy to hear your experience has been five-star.
We hope to see you again!
Jen
Team cheesegeek 🤓
Great range of cheeses!
The range of cheeses that Cheesegeek offer is fabulous, and they were always top quality, well packed and delivered quickly.
The ‘cheese and games box’ was a great addition to our Chistmas!
23 décembre 2025
Réponse de cheesegeek
Hi Elaine,
Thank you so much for returning to us! We’re delighted “The Robin” cheese and games box brought some festive joy to your household this festive season.
We really appreciate your lovely review - it means a lot!🫶
Jen
Team cheesegeek 🤓
Super happy with the geeks
Super happy with the geeks. Brilliant service and great product.
23 décembre 2025
Réponse de cheesegeek
Hi Theresa,
Thank you so much! We’re thrilled you’re happy - and we really appreciate your kind words about our service and products! 💛
We hope to see you again for more five-star fromage 🤓
Jen
Team cheesegeek
Great selection of cheese
Great selection of cheese! Very different in terms of flavour, texture. It was perfect for our dinner of cheese lovers.
23 décembre 2025
Réponse de cheesegeek
Hi Stephane,
Thank you so much! We source from artisan, small-scale producers to bring unique, lovingly crafted cheeses, and we’re thrilled they hit the spot for your dinner of fellow curd nerds! 🧀✨
Jen
Team cheesegeek 🤓
I ordered my cheese well in advance for…
I ordered my cheese well in advance for Christmas Eve. I was very disappointed that I did not receive my order. As this order was for Christmas presents i had no gifts to give family and friends. Caused a lot of stress and very disappointing.
23 décembre 2025
Réponse de cheesegeek
Hi Lorna,
Thank you for taking the time to leave a review. We’re genuinely very sorry for the disappointment and stress caused just before Christmas - we completely understand how upsetting this was, especially when the order was intended as gifts.
Unfortunately, part of the order was missed due to a packing error. As soon as this was brought to our attention, we issued a full refund for the entire order as an apology and offered to send the missing items after Christmas.
This is not the experience we ever want our customers to have, particularly at such an important time of year, and we truly regret letting you down. Your feedback has been shared with our packing team to help prevent this happening again.
Jen
Team cheesegeek
Great cheese, shame about delivery
This is the 4th year running I’ve ordered from cheese geek.
This year I ordered 2 hampers, one for both sets of parents as a Christmas gift for Christmas Day cheeseboards.
Unfortunately only one hamper got delivered and I was told that it was too late to get another hamper sent to me in time for Christmas. Obviously very disappointing service but would it put me off shopping with the again …. Probably not as the cheese is really good.
21 décembre 2025
Réponse de cheesegeek
Hi Briony,
Thank you so much for taking the time to leave a review - and for supporting us over the years, it means a lot!💛
We’re genuinely sorry for the packing error with your order. We know how disappointing that must have been, especially when they were intended as gifts, and we’re very sorry we weren't able to follow up with the missing items until after Christmas.
We truly appreciate your understanding and your kind words about the cheese itself. Your feedback has been shared with our team so we can improve our processes going forward.
Thanks again for your continued support - we’re really grateful for it, and we hope we can give you a much smoother experience next time!
Jen
Team cheesegeek 🤓
Excellent choice of cheeses
Excellent choice of cheeses which were much enjoyed by the knowledgeable recipient.
Arrived exactly on time.
21 décembre 2025
Réponse de cheesegeek
Hi Linda,
We're so happy your recipient enjoyed the cheese. It's always our aim to delight our fellow curd nerds with our carefully curated seasonal selections, so it's great to hear! Thank you so much for taking the time to leave a lovely review.
Jen
Team cheesegeek 🤓
This makes a nice Christmas gift…
This makes a really nice Christmas gift for family living further afield. Very reliable. Generally going above and beyond and making shopping easy.
20 décembre 2025
Réponse de cheesegeek
Hi Diana,
Thank you for sharing your experience! We’re so glad to hear our cheese made a great gift and that you found the experience easy and reliable.
Thanks so much for sharing the cheesy love with others this festive season - we hope to see you again!✨
Jen
Team cheesegeek 🤓
Nice cheese but wrong name on message…
Nice cheese but wrong name on message card, which spoiled it slightly.
21 décembre 2025
Réponse de cheesegeek
Hi Caroline,
Thank you for your feedback! We’re really glad to hear you enjoyed the cheese, but we’re very sorry about the mix-up with the message card - we completely understand how that would have been disappointing 😔
We’ve reached out to you directly with an apology gesture, and your comments have also been shared with our team so we can improve our checks.
We really appreciate you taking the time to let us know, and we hope we have the chance to give you a flawless experience next time.
Jen
Team cheesegeek 🤓
Couldn’t get the message right …
The message with the gift to my sister was addressed to someone else from a totally different person. I had to explain it was from me. And all I received from Cheese Geek was an apology with 20% discount on next order. As if I would.
21 décembre 2025
Réponse de cheesegeek
Hi Susan,
Thank you for sharing this, and we’re genuinely sorry for the mistake with the gift message. This was an error on our side, and we completely understand how disappointing and embarrassing it must have been.
We’re sorry that the apology and discount offered at the time did not feel sufficient - that’s not the impression we want to leave, and I have sent you a direct message as we really want to make things right.
Thank you again for taking the time to leave a review - your feedback has been shared with the team to help us improve.
Jen
Team cheesegeek
Réponse de cheesegeek
Hi Vicki,
Aww, thank you so much for the recommendation! We're over the moon to hear you were so happy with your order.
We hope to see you again 💛
Jen
Team cheesegeek 🤓
A delicious selection of cheeses
A helpful pre purchase description of the cheese selection.
Arrival of cheeses on a day of my choice.
Delicious cheeses with a tasting guide.
Excellent service. Thank you.
26 décembre 2025
Réponse de cheesegeek
Hi Peter,
Thanks so much for the thoughtful review! We're so happy to hear you felt the experience was worth five stars from start to finish. 🌟
We really appreciate the support, and hope to see you again!
Jen
Team cheesegeek 🤓
I bought this as a Christmas present…
I bought this as a Christmas present for friends and they were absolutely delighted. It arrived on time beautifully packaged.
21 décembre 2025
Réponse de cheesegeek
Hi Mrs Evans,
We are thrilled to hear that the gifts went down well. Thanks for sharing the cheesy joy with others this festive season!
Jen
Team cheesegeek 🤓
Bought as a gift for delivery and the 3…
Bought as a gift for delivery and the 3 is based on the missed delivery date and cheese arriving in not best gift giving state.
Products arrived a day later and wet and messy from the ice pouch been damaged in transit. Not a best start for a gift.
24 décembre 2025
Réponse de cheesegeek
Hi Angela,
Thanks so much for your review!
We’re very sorry to hear that your gift order didn’t arrive in the condition you expected, and we completely understand how disappointing that must have been.
We do our best to ensure all packages arrive safely and on time, but we’re sorry that the ice pouch was damaged in transit and that this affected the presentation of the cheese. We'll be following this up with our courier partner.
Thank you so much again for letting us know. We hope we have the chance to give you a much smoother experience in the future.
Best wishes,
Jen 🤓
Excellent support
Very good support from the team at cheesegeek . I was concerned my order would not arrive in time for Christmas but they followed it up and everything was fine. The cheeses were well received.
20 décembre 2025
Réponse de cheesegeek
Hi Mary,
Thank you so much for your kind words! We’re really glad we could help put your mind at ease and that everything arrived in time for Christmas. Delighted to hear the cheeses were well received! 🧀🎄
Jen
Team cheesegeek 🤓
My package was never delivered
My package was never delivered. Very upset as this is my family in the UK and I live in the US. I've used the service before but this time was a disaster. Will not recommend or use again.
20 décembre 2025
Réponse de cheesegeek
Hi Tina,
We’re very sorry to hear how disappointing this experience was, especially as you were ordering from overseas - we completely understand how upsetting this must have been.
Unfortunately, the parcel was lost in transit with DHL, and we’re truly sorry that this wasn’t picked up by us sooner. While we do our best to monitor every order and proactively contact customers, during peak volumes this one was regrettably missed, and we fully acknowledge that this added to your frustration.
As soon as you brought it to our attention, we arranged for a fresh replacement to be sent on the earliest possible delivery date. We’re sorry if this resolution didn’t meet your expectations, and we genuinely regret that we let you down on this occasion.
If you’d like us to look into this further or discuss alternative options, please don’t hesitate to contact us at hello@thecheesegeek.com - we’d really like the opportunity to help.
Jen
Team cheesegeek
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.