The Curious Drinker Avis 4 735

Nice rum but they make it very difficult to cancel. I rang today, was on hold for 7 minutes then was cut off. Feels like the company is either a decade behind on technology or deliberately making the cancellation process difficult.

I called to cancel my membership and spoke to Desmond who was very helpful

Desmond Jones was very helpful and super efficient

Bought a taster pack through an offer that came through my phone company (Lebara) but had no idea I was then going to be signed up without my permission for a subscription to Craft Gin Club. I called them to sort it out and was told they would cancel it but that they couldn’t do anything about the money they have deducted from my account today for a bottle of gin I did not order and do not want. Such bad form - these unethical business practices got to be called out.

Excellent service and value

I had been a member for many years and have rather a LOT of gin at present. I loved the club but after being in from the start need to drink some more and start again. Anna on the phone was a delight she did her job offered options to pause etc was polite and not challenging one of the best phone calls to cancel. Anna was great and if I was one to stay she would do it but not unpleasant or pushy.

A pathetic shambolic company I have ( on 6 separate occasions, emailed to cancel my subscription using their own online forms.
After each cancellation I note another attempt to steal money from my bank account has been made . People need to think carefully before signing up with these charlatans

Impossible to cancel subscription. Do not be taken in by the initial offer. Don't risk it because you'll be sent a second delivery for £37 even after cancelling. If you can't cancel on the gin club website get on to your bank to ensure no future payments will go through. I'm sure this operation is illegal by not making it easily possible to cancel
Following feedback from the club, I looked again for the umpteenth time for details of a telephone number to call and there is NO number shown anywhere on their website or in the member area.

Me and my partner have absolutely loved receiving the rum box every other month and can highly recommend it to anyone. We had to recently cancel the subscription due to me being pregnant and when i called up Bianca was soo lovely, joyful and completed the process really quick for me. A big thank you! 😊 We will definitley consider getting the subscription again once baby is here !

Bianca handled my call faultlessly and met my requests fully.

Great easy service, just didn’t want to commit financially. Thank you Anna with the cancellation process.

I have had a brilliant experience with this company. I have had a tester box and a gin plus box and they've both been so lovely and would definitely recommend them to anyone. However I did need to cancel my membership and phoned a lovely lady called Bianca who was very efficient and very helpful. Thank you so much!

Great company,sorry ,had to cancel due to doctors advice,thanks Anna for service,have a great day😀

Very quick process to cancel no hard sell to keep the account. Bianca was lovely.

Ordered a one off box using the discount, it’s a bit of a pain that you have to call to cancel your subscription but actually i got through straight away to Bianca canceled my subscription and was done within 3minutes 😀

Bianca was extremely helpful and very friendly and helped me with my problem.

Bianca was courteous professional and friendly during my call to cancel my membership.

Bianca helped me cancel my subscription very efficiently, taking only a few minutes.

I was offered the option to pause for a few months, but sadly not drinking so much gin atm. I love the gin club, so never say never I may return.

Bianca was very helpful when I called to cancel

Anna was really helpful and kind. The reason I cancelled the subscription was because my partner died. She was very professional. Many thanks to her and your company. We really enjoyed our gin boxes.