I made an enquiry out of office hours and received a reply with an answer that evening. I ordered product and it arrived very quickly. Well packaged. Great products, fair price and excellent customer... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service as always. Product arrived promptly. Unfortunately the sealed product leaked out of the base through tiny hole in transit whilst travelling and I lost most of an expensive environ cleans... Voir plus
I purchased the renewal calming cream after this was recommended to me by someone professional who worked in the skincare industry. For over 10years now I have suffered with psoriasis on my right hand... Voir plus
Discovered this site through a search engine . Really glad I found them. Superb discounts on brands that I use regularly. Needed to contact their customer service ( due to my error not theirs) and had... Voir plus
À propos de l'entreprise
- Fournisseur de produits de beauté
- aussi dans
- Boutique de santé et beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Magasin de vitamines et compléments alimentaires
Écrit par l'entreprise
The Derma Company is a family-run business with over 25 years of skincare expertise, offering a carefully curated selection of topical skincare, nutritional supplements and mineral make-up. Exceptional customer service and genuine advice are at the heart of everything we do. We’re authorised stockists of leading professional brands including Environ, Medik8, Dermalogica, NeoStrata, Circadia, Olaplex, RevitaLash, Epionce, Heliocare, Dr Levy, Exuviance, MoroccanOil, TA Sciences and many more. Our expert team provides free personalised skincare consultations to help you choose the right regime — no upselling, just honest, science-based recommendations. Most products are in stock for next-day delivery (UK mainland), with a few items made to order to ensure the best possible shelf-life. Free shipping is available on orders over £50. All products are brand new, genuine and fully authorised for sale.
Coordonnées de contact
365 Luton Road, AL5 3LZ, Harpenden, Royaume-Uni
- 01582 808829
- shop@thedermacompany.co.uk
- thedermacompany.co.uk
4,8
Excellent
188 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First time Order
First time ordering from the derma company and I'm very impressed. I placed my order on Friday afternoon and the products were in my hands Saturday evening. My products were also on offer which is always a bonus. 100% ordering from the derma company again. Thank you.
8 mars 2024
Avis spontané
This company always processes my order…
This company always processes my order so incredibly quickly!
Thank you so much, Derma Company, for the super customer service; it's much appreciated. Also, a great selection of my favourite products, and some brilliant offers where I can save lots.
7 mars 2024
Avis spontané
This company always gets my order wrong…
This company always gets my order wrong and when I contact them to get it resolved they really don’t want to help.
There’s much better suppliers out there with amazing customer service. Don’t waste your money or your time.
1 mars 2024
Réponse de The Derma Company
Hi Matt, I’m sorry to hear of your poor experience. I can see 2 orders placed with us. Both of which the correct products have been supplied & these have also been delivered the next working day.
I can see that you have made contact with our customer care team regarding an error on your most recent order, it was determined that there was a mistake with selecting the incorrect products rather than an error in your order being processed. This query was responded to within 2 hours (even outside normal working hours). Our team has advised that if you are unhappy with your purchase you would still be eligible to return them based on our normal terms.
If you have any further queries please don’t hesitate to get in touch on shop@thedermacompany.co.uk
Always a pleasure to order from The…
Always a pleasure to order from The Derma Company… Super quick delivery & quality products . 100% professional service 👍
25 janvier 2024
They are v helpful at the Derma…
They are v helpful at the Derma Company’s d are v patient with the customer whilst giving good thought out advice . A gen
24 janvier 2024
Great products and service
Great service, good product availability, lots of information about products, good vetting process and excellent customer service including speedy delivery.
24 janvier 2024
Yet again amazing customer service from…
Yet again amazing customer service from the Derma company.
Also somebody to speak to at the end of the telephone for advice on products and also failed delivery attempts due to working.
Phoned them this morning to to tell them I’d not received my parcel after 3 failed deliveries.
I don’t live far from the company but within 20 mins of my phonecall my parcel was delivered by hand by the owner. So impressed and they’ve always got discounts and offers on.
HIGHLY RECOMMEND! 🌟
23 janvier 2024
Avis spontané
Quick and cheaper.
2 janvier 2024
Excellent fast response and delivery of product
8 décembre 2023
Avis spontané
Excellent service and product.
24 novembre 2023
Love the product,can definitely see a…
Love the product,can definitely see a difference- will keep on using it
24 novembre 2023
Absolutely first class service
Absolutely first class service - and superb product -Environ
24 novembre 2023
Very pleasedve
Very pleased, product as described.
Quick postage.
I would use this company again and recommend to a friend.
25 octobre 2023
Amazing as usual
it's always a pleasure to order from this company. They have the quickest order preparation ever seen and shipment happens as fast. will order from them again and again.
24 octobre 2023
Wonderful
Good prices and products, speedy delivery, great communication, top company!
25 octobre 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.