If I could leave negative stars I would. The form on their website for refunding store credits (aka cash owed to customers) is a complete sham. You'll receive no confirmation of receipt, no correspo... Voir plus
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Lisez les avis des autres
The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... Voir plus
L'entreprise a répondu
Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... Voir plus
L'entreprise a répondu
Hi the use of the online store did not work correctly as I had to wait 2 days before it would allow me to finalise the purchase saying something went wrong. Also it took quite a while to receive the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Maché en ligne
- Magasin d'usine
- Magasin de chaussures
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Coordonnées de contact
Locomotive St, 2015, Redfern, Australie
- customerservice@thedom.com
- thedom.com
4,1
Bien
448 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I order my shoes 2 weeks ago for my up…
I order my shoes 2 weeks ago for my up coming holiday and they haven’t arrived.
19 août 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Sofia, we’re truly sorry to hear that your shoes haven’t arrived, especially since it's for the upcoming holiday. We completely understand how frustrating this must be. After a thorough check, we discovered a system sync issue between our platform and the brand’s, which is due to a stock count error. We even tried to manually fulfill the order through, but unfortunately it still didn’t process. Please know this isn’t the experience we want for you — our team is already working closely with the brand to resolve this, and our Customer Service team will be reaching out to make things right for you as quickly as possible.
Sincerely,
The DOM
Great experience…
I’ve always had a great experience through The DOM. I’ve had to return some items before as well. The team was very helpful and communication throughout was good.
18 août 2025
Réponse de The DOM - The Official Fashion Outlet
Thank you for sharing your experience, Michelle! We’re glad to hear that you’ve consistently had a great time shopping with us, and that our team was able to support you smoothly with returns. We truly appreciate your trust and look forward to serving you again soon.
Kind regards,
The DOM
Very good experience..The bag is very…
Very good experience..The bag is very nice ..postage was very to point came sooner than I expected..Very pleased
18 août 2025
Réponse de The DOM - The Official Fashion Outlet
Thank you, Marianne! We’re so glad to hear you had a very good experience and that your bag arrived even sooner than expected. It’s wonderful to know you’re pleased with your purchase. We look forward to seeing you again soon!
Kind regards,
The DOM
Wow great saving wholesaler for the…
Wow great saving wholesaler for the companies on website so legit always fantastic customer service friendly helpful kind and understanding u need to look here before buying anywhere else I promise u will b happy u did ;)
21 août 2025
Avis spontané
Réponse de The DOM - The Official Fashion Outlet
Thanks so much for the wonderful feedback, Prudence! We’re super happy you enjoy the savings and the service. Your recommendation means a lot, and we can’t wait to welcome you back for more great finds.
Réponse de The DOM - The Official Fashion Outlet
Thanks so much for your feedback, Britta! We’re glad to hear your order arrived quickly and matched your expectations. We look forward to having you shop with us again!
Great customer service
My first time shopping at The Dom has been a very positive experience. Helpful and understanding customer service, great communication and a good outcome, after buying the wrong size jacket. Thank you.
13 août 2025
Avis spontané
Réponse de The DOM - The Official Fashion Outlet
Hi Victoria, thanks for sharing your first experience with us! We’re so pleased our team could assist with your jacket and make things smooth for you. We appreciate your kind words and look forward to helping you again soon.
Kind regards,
The DOM
I love shopping 🛍️ at The Dom….awesome…
I love shopping 🛍️ at The Dom….awesome website layout…super range of clothing, accessories and footwear….selection of brands makes shopping an exciting and enjoyable experience…customer service is 5 stars 🌟…I’ve recommended the site, to girlfriends, who are always delighted, and appreciative …and will continue, as will my girlfriends to be a regular shopper at The Dom., Mary Savage
20 juillet 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Mary, we’re so pleased to hear how much you enjoy shopping with us and exploring our range of products. Your kind words, recommendations, and ongoing support mean the world to us!
Kind regards,
The DOM
Réponse de The DOM - The Official Fashion Outlet
Hi Alison, we’re so pleased your boots arrived quickly and that ordering was a breeze. Enjoy wearing them!
Kind regards,
The DOM
Réponse de The DOM - The Official Fashion Outlet
Hi Kel, we’re glad to know your order reached you quickly and that you found a great deal. We look forward to welcoming you back for more finds!
Kind regards,
The DOM
Have made it all easy for when I had to…
Have made it all easy for when I had to return the shoes.
22 juillet 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Bernadette, we're so pleased to hear the return process was smooth for you- that's exactly what we aim for. Thanks for sharing your experience!
Kind regards,
The DOM
100% positive experience
Price was brilliant; my goods arrived in 3 days (& I live in a rural area!); the goods arrived in perfect conditions; the email correspondence regarding my order was great.
21 juillet 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Paula, we truly appreciate your thoughtful review! It’s wonderful to know everything, from pricing to rural delivery and updates met your expectations. Thank you for shopping with us!
Kind regards,
The DOM
Excellent communication and super fast…
Excellent communication and super fast shipping! Highly recommend!
10 juillet 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Jessica, thanks a ton for your kind words! We're so pleased to hear the communication and shipping exceeded your expectations. Looking forward to your next visit!
Kind regards,
The DOM
Réponse de The DOM - The Official Fashion Outlet
Hi Jenny, thanks so much for your lovely review! We're glad to hear you found the website easy to use and the process smooth from start to finish. We'd be happy to have you shop with us again anytime.
Kind regards,
The DOM
Réponse de The DOM - The Official Fashion Outlet
Hi Amishi, thank you for your feedback, and we’re truly sorry to hear that the item wasn’t what you expected. We completely understand how disappointing that can be.
While we do our best to provide accurate product information, some details come directly from our partner brands. It would have been great if we had the opportunity to look into this together first as we could have confirmed the fabric composition with the brand and guided you through the return process for a refund.
That said, we’ve now reached out to the brand on your behalf and our Customer Experience team will be in touch with you shortly with an update. We're here to support you every step of the way.
Kind regards,
The DOM
Réponse de The DOM - The Official Fashion Outlet
Hi Laurie, thanks for sharing your experience! We're glad to hear your purchase was smooth and your order arrived quickly.
Kind regards,
The DOM
Exceptional Customer Service
Bonna was so responsive, organised and polite to deal with. The customer service at DOM is excellent. They made my return for the wrong size garment so easy.
25 juillet 2025
Avis spontané
Réponse de The DOM - The Official Fashion Outlet
Hi Addi, thank you so much for your kind words! We're really pleased to hear Bonna made your return process smooth and stress-free — she truly is a gem. We're so glad you had a great experience with our team.
Kind regards,
The DOM
Gorgeous shoes
Gorgeous shoes, perfect detailing and the most exciting colour.
Very fast shipping.
Pity they don’t come in half sizes.
10 juillet 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Catherine, we're so glad to hear you loved the shoes and the standout colour! Thanks also for your feedback on sizing — we understand how important half sizes can be and will be sure to pass this along.
Kind regards,
The DOM
Website was easy to navigate
Website was easy to navigate.
The shoes were excellent fit and quality.
Speedy delivery
9 juillet 2025
Réponse de The DOM - The Official Fashion Outlet
Hi Samantha, thanks for sharing your experience! We're happy to hear you found the site easy to use, and that your new shoes arrived quickly and fit perfectly.
Kind regards,
The DOM
Réponse de The DOM - The Official Fashion Outlet
Hi Terena, thanks for the kind words! We're so glad you were happy with the service and delivery speed.
Kind regards,
The DOM
Refused to cancel order even though it hadn’t been shipped yet
Ordered a pair of slides, less than $50. I contacted their customer service 3 hours after placing the order to request to cancel as I ordered the wrong size. I could see that the order was still awaiting fulfillment.
Customer service advised that I could not cancel due to system limitations.
All other places I have ordered from have been quite happy to cancel an order if it hasn’t been shipped yet.
I won’t be using Dom again. I’ll stick with the sites I know and trust.
7 juillet 2025
Avis spontané
Réponse de The DOM - The Official Fashion Outlet
Hi Trish, thank you for sharing your experience, and we're genuinely sorry to hear about the inconvenience. We completely understand how frustrating it can be when you want to make a quick change but are unable to. Once an order is confirmed, it enters a fast-moving, automated picking process, which means we’re not able to step in manually without risking delays to the broader system.
That said, your order was shipped within two days and delivered on 11 July as expected. If the size isn't right, we’d be more than happy to help you with a return. Please don’t hesitate to reach out — we’re here to make things right.
Kind regards,
The DOM
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