Fantastic as always, I’m a complete mess of what I ordered and they simply arranged for it to be swapped over it just cost me the postage. This is a outstanding company with a real sense of customer s... Voir plus
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Da evitare!!!! Questo è un prodotto cinese e vi arriva DIRETTAMENTE dalla Cina, tanto che ho dovuto pagare ben 120€ solo per lo sdoganamento! Oltre ovviamente al prezzo di acquisto. Inoltre, assembl... Voir plus
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Very good service and lots of help getting the product we required correct. Answered all our questions, and sorted our mistakes out for us. Product is brilliant, and we are very happy with the final... Voir plus
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Sehr gute Qualität. Maße passten genau nach meinen Vorgaben, leichter Zusammenbau und Einbau. Gute Bedienbarkeit. Lichtdicht und optisch sehr schön.
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À propos de l'entreprise
Écrit par l'entreprise
THEdoûr Bespoke About Us Welcome to THEdoûr Bespoke, your premier destination for custom-made, space-saving door solutions. Trusted by trade professionals across the globe, we specialize in crafting expertly designed doors for campervans, RVs, homes, and workplaces. Our commitment to quality and innovation ensures that each product not only optimizes space but also enhances the functionality and style of your environment. With a diverse range of offerings, including ROLdoûr retractable fabric doors, TAMdoûr sliding tambour doors, FOLdoûr bi-folding shower doors, and ZIPdoûr insulated shower doors, we cater to your unique needs. Choose THEdoûr Bespoke to transform your living or working space with our industry-leading, tailor-made solutions.
Coordonnées de contact
Pier Road, SA72 6TR, Pembroke Dock, Royaume-Uni
- thedour.co.uk
4,1
Bien
33 avis
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Required a shower door for my camper…
Required a shower door for my camper project the door was perfect was able to adjust the width and height quite easily fitted really well
13 mars 2026
The parcel came from China
The parcel came from China, I thought I was supporting an EU company. And then the courier charged me €40 on delivery for USA tariffs
16 mars 2026
Réponse de THEdoûr Bespoke
We’re a UK-based company (not an EU company), so orders shipping to Ireland are supplied ex‑VAT and can be subject to import VAT/duty/handling fees charged by the Irish government/courier on arrival. Those charges aren’t set or collected by us.
- If you were based in the UK, the price you’d see at checkout would typically be around 20% higher because UK VAT (20%) would be included (and there would be no import process in the same way).
- On shipping origin:
- Pre-made items ship from our warehouse in Wales (as noted in our shipping policy).
- Custom/made-to-order items ship from our factory in Hong Kong.
In both cases, because the delivery is to Ireland and we’re not EU-based, the shipment can still be ex‑VAT with import charges due on arrival.
Also, just to reassure you: the product itself is the same made to our product designs — the difference is simply whether it’s already made and stocked vs made to order.
Regarding the review: we completely understand being unhappy about unexpected fees, but the comment about “supporting an EU company” and “USA tariffs” seems to be based on an assumption rather than anything we’ve claimed.
We’ve never presented ourselves as an EU company, and the charges applied are determined by local import rules/courier processing.
If you’re happy with the product itself, would you consider updating your review to reflect the product and your experience with it, rather than the import charges? We’d really appreciate that as we are a small family business and our reviews mean a great deal to us.
Rhys
MD
THEdoûr Bespoke
Brilliant company to deal with
Brilliant company to deal with, prompt service and speedy delivery
Door was cut to size and fits like a glove
16 mars 2026
Réponse de THEdoûr Bespoke
Thanks so much for the 5-star review, Mark! We really appreciate you taking the time to share your experience. If there’s ever anything we can help with, just give us a shout — we’d love to help again.
Excellent product
13 mars 2026
Réponse de THEdoûr Bespoke
Hi Mr Clark thank you for the amazing 5-star review. We’re really glad you’re happy with Door. Our team genuinely appreciates the support, and we’re here anytime you need anything.
Fast delivery and excellent doors
Fast delivery and excellent doors. My hubby fitted these himself and I love them. So easy to use and they look fantastic. What was once an untidy space with an open cupboard, now looks tidy and sleek. Thank you.
4 février 2026
Réponse de THEdoûr Bespoke
Wow — thank you, Irene! We’re so grateful for your 5-star review and for choosing THEdoûr Bespoke. Feedback like this keeps us going. If you ever have questions or want recommendations, we’re only a message away.
Delivery was prompt
Delivery was prompt, enquiries dealt with efficiently and problems rectified straight away.
10 février 2026
Réponse de THEdoûr Bespoke
Hi Dave — thanks so much for the 5-star review.
I’m really glad to hear delivery was prompt and that our team handled your enquiries efficiently. Appreciate you also mentioning how quickly we put things right — we always aim to resolve any issues straight away.
Thanks again for choosing us, and please get in touch anytime you need a hand.
very good for a small campervan where…
very good for a small campervan where there is no room for a door. very fast delivery and good descriptions, also good that you can special order the exact size.
28 janvier 2026
Réponse de THEdoûr Bespoke
Hi Jan — thanks so much for the 5-star review.
Really glad to hear it’s a great fit for your small campervan setup, especially where space is tight and a door isn’t practical. Thanks as well for mentioning the fast delivery and clear descriptions — and we’re pleased the special-order sizing helped you get the exact size you needed.
If you need anything else for the build, we’re here anytime.
Avoid at costs
Avoid!!!! This is a Chinese product not a British one! These look, speak, make out it’s a British made / ran company & that’s what we wanted to invest in when buying. Today our product came directly from china!!!! I paid premium money assuming it’s British for a Chinese product. Avoid at all costs!
31 octobre 2025
Avis spontané
Réponse de THEdoûr Bespoke
Thank you for your feedback. We’re sorry to hear you’re disappointed and would like to clarify a few points for future customers.
THEdoûr Bespoke is a small, family-run business based in Pembrokeshire, Wales. We’re fully VAT and company registered, pay our UK taxes, and our profits support our family and local charities. All our products are designed here in the UK, and we work closely with trusted manufacturing partners to offer both ready-made and custom-made solutions.
For most products, we hold stock in the UK for quick delivery—these set sizes can be trimmed at home if needed. For those wanting something bespoke, we offer a made-to-measure service. As stated next to each product price and in our shipping policy, custom orders are made by our specialist partners and shipped directly to you, typically within 15 working days due to the nature of the product.
We’re always transparent about our shipping options and policies, which are clearly detailed on our website and at checkout. Stock items can be returned if unused, while custom-made items are non-returnable as they are created to your exact specifications—this is outlined in our returns policy.
We’d also like to highlight that, when you order directly from us, you benefit from our full stock of parts and dedicated after-sales support—something you wouldn’t get if ordering overseas. Our products are our own trademarked designs, and ordering directly from overseas suppliers is not the same as ordering through us. There are significant differences in quality control, support, and costs—including hidden shipping, customs, and duty fees.
We’re proud to support both self-builders and trade customers worldwide, and we’re always happy to answer any questions before purchase. If you need any assistance or clarification, please reach out to our support team—we’re here to help!
Thank you for supporting small British businesses like ours.
I cant fault the product...Great…
I cant fault the product...Great quality and the sales and service department are so helpful ...Jackie could not be more helpful with detailed information on fitting and cutting down to size and after care service 2nd to none !! would highly recommend this company ! Thankyou!!
25 mars 2025
Avis spontané
Réponse de THEdoûr Bespoke
Hi Colin — thank you so much for the brilliant 5-star review.
We’re really pleased you’re happy with the product quality, and it’s great to hear our sales and service team looked after you so well. I’ll make sure your kind words are passed on to Jackie — she’ll be chuffed to hear her fitting/cutting advice and aftercare made such a difference.
Thanks again for the recommendation, and if you need anything at all down the line, just get in touch.
Their custom made roldour works really…
Their custom made roldour works really well, can't complain
23 août 2023
Avis spontané
Réponse de THEdoûr Bespoke
Hi Orla — thanks so much for the 5-star review.
Really glad to hear the custom-made Roldour is working so well for you. We appreciate you taking the time to leave feedback, and if you ever need anything else (or have any questions), just let us know.
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