The Finest Fudge Co. Avis 

Had been planning to place an order but won the TT giveaway so decided to wait and try that first. Safe to say I won't be bothering to put an order in now! It was guaranteed to be here by Sunday (Won on the 6th) but it’s still not been dispatched a week later. Despite asking the live host who claimed they were up to date on packing and trying to email the company with no answer still no sign & now had a message to say its likely to be cancelled due to delays. Despite this they are on Tick Tock live each day packing orders from that day but the comments are full of others from a week or more asking for updates and getting no where.
Edit to add:
Warning they do not send or give you access to any ingredients list claiming “it’s a family secret” . Despite laws in place to protect consumers knowing what’s in products they claim it doesn’t apply to them. With allergies outside the 14 unfortunately The products have had to go in the bin as they won’t provide the required info for safety!

I was given a box of fudge as a gift, and after trying a piece of each, it went straight in the bin.
Sorry, but whatever that was, it wasn't fudge!

The best fudge of my life! I’ve ordered several times from here and it never disappoints. My most recent order took an age to be delivered but that’s a Royal Mail issue as my order was dispatched within a reasonable time frame. The fudge I ordered was, as always, worth the wait.

No response from emails , still haven't received my order.
Buyer beware

I'd give 0.not arrived in time.generic email days later with excuses.as yet bo refund ir product which I now dint need as a gift.poor service can't comment on product itself obviously. 0 stars.

Unlike other customer experiences, the order went out so fast I didn't get the chance to correct the address which was wrong (my fault). Although it took a while to get a response from customer services, they were really good and sent a replacement out immediately. Fudge tasted amazing, best I've ever had so will definitely order from them again.

Order placed on 25th May now 5th June and order still says delayed,I should have read reviews before ordering.
Used Tiktok first time order and will be my last.
Order ID 576750285991484159

Don't bother ordering if you actually want your parcel within a reasonable timeframe. I ordered because they were begging for orders on TikTok live, and lying too claiming "come on guys this is the last day of the 50% off, it's only happening this bank holiday weekend today is the last day" I ordered on the bank holiday Monday, and they're STILL 10 days later begging on live claiming the same thing "last day of the 50% off sale". Their turnarounds are completely false, and their customer service is lackluster. They've got a 50% off sale for being in business for 10 years, they need to remember how they reached that milestone... Their CUSTOMERS. Whoever is covering their CS on TikTok needs to have some training on how to be empathetic when someone is chasing for their order a week after ordering and it hadn't been shipped. Finally, after 9 days, did they approve my refund but waiting for the funds to hit my account.

Save yourself the hassle!! Just as others have said, their customer service is a shambles. Ordered fudge that hasn’t been shipped. Their reply was “we’re busy”. Ok well stop begging for more orders on TikTok live and deal with the ones you already have. Going to dispute the transaction with my bank as it doesn’t look like they will process a refund for the undelivered goods.

DO NOT PURCHASE FROM THIS COMPANY!!!! I purchased 7 blocks of fudge from this company from Tik Tok live and only recieved 1. I emailed the company to say I haven't recieved, I got an apology and promised rest of fudge would be sent out by the Friday but almost 2 weeks on no order update,no fudge is sent and no where near getting money refunded or fudge,as company have blocked me.

Shocking service!!! Order ten days ago - nothing arrived! After several emails got an email saying fudge had been lost in transit so they would send more?!? Nothing arrived! Why is this company still operating ? Disgusting customer service and can’t review fudge as never arrived

I brought this fudge for the family to share .I did have to wait just over a week but I didn’t mind that. When it came we cut it up and shared it the fudge is delicious worth the wait I’ll buy off them again it melts in the mouth creamy I brought 6 bars well worth the money I paid very happy 😊

Ok fudge at a premium price with poor customer service. For the price I would expect the flavours and stuffing within the fudge to be more noticeable and stand out. Instead you get a relatively bland bar of fudge that takes a week plus to leave the warehouse despite their promises of speedy dispatch and delivery dates. They always have a sale on so don't fool for the fear of missing out they market on.

A terrible company with awful customer service. Ordered on the 10th of April 2025 ans on the 23rd of April 2025 still no fudge. Royal Mail are expecting the parcel which suggests this company haven't actually sent it. I've requested a refund and they insist that it should be delievered for a refund. It seems they like to take your money and not actually provide what you've paid for. A truly awful company to deal with. I will be posting an honest review wherever I can to warn others about these thieves.

Products, when they arrived were ok.

Ordered 10/4 delivered 22/4

Allowinf for Easter Bank holidays, still disappointing with the order to delivery times.

Ordered a week ago, dispatch email 14th April, now 18th April but still not been received by royal mail. Won't be ordering from these people again. Cream egg fudge was for Easter gift, now let down.
If eventually arrives will return

Just average, nothing more, nothing less. I've had better elsewhere. Couldn't taste the white chocolate, and that's it. Wouldn't buy again. The box was nice, though. I suspect that's what you are paying for

Ordered 3 x blocks of Fudge before reading reviews. After ordering then reading reviews i was not reallyu looking forward to my order. However order arrived this morning and i have inspected and tasted a bit from all 3 blocks. Fudge is lovely and very nice and neednt have been concerned. Definately recommend

Not the best fudge! poor flavour, hard around the edges and did not seam to fresh. Expected better at that price, I bought six bars, one of the bars was well under the minimum weight of 250 grams. I have tried on 3 occasions to contact customer service but have been ignored. Disappointed

I don't normally leave reviews but just had to. The Fudge (Cherry Bakewell and Cream Egg) are beyond delicious, service was also excellent. My first order but definitely will not be my last 😋😋