thefreezepipe.com Avis 

The pipe I was sent fell apart prior to first use. Requested customer service to make it right they offered a 25 percent discount. This is not a company that can be trusted. Worst 100 spent.

Just received my freeze pipe one hitter..What a disappointment. I put it in the freezer for an hour and the hit was still hot and I coughed immediately..I don't know if it doesn't have enough glycerin in it..I want to order the recycler bong pro but now I'm skeptical.

Don't buy from this company.

Bought the spiral freeze pipe in July 2025. Left in freezer for about 2 weeks in Jan. 2026. Went to use and it was cracked and, of course, unusable.

Contacted AQ at The Freeze Pipe who responded promptly, but after sending pics, only offered a 30% discount on a replacement, which is unacceptable for a $60+ product that broke for no reason other than poor quality.

Go to hell .. Everything I've gotten from you either does not fit right Or has broken and I'm referring to the hammer the bubbler. I will not buy from you again and will tell people not to as well.

When I received my first Freeze Pipe product — the Bubbler Pro — my initial reaction was that it was the greatest pipe I had ever owned. Unfortunately, it broke within a week. It wasn’t dropped or used incorrectly; it cracked simply from inserting the frozen mouthpiece into the hammer-style base.

I contacted customer service expecting a reasonable solution, but all they offered was 25% off a replacement. For a product that failed under normal use, that response was disappointing. I declined the offer because it didn’t feel like they were willing to make the situation right.

Against my better judgment, I still ordered one of the most expensive pieces on their site — the Hookah Bong — and I’m currently waiting for it to arrive. I normally vape my flower using a Venty with a water pipe adapter, and I’ve been able to use the Freeze Pipe mouthpiece alone, but the experience isn’t the same.

So yes… shame on Freeze Pipe for the lack of support, and shame on me for giving them another chance. Save your money — the Bubbler Pro was not a good purchase, and the whole situation has left me disappointed and a little more broke.

I own 4 freeze pipe products. I really liked them. My revolver cracked with no blunt trauma, no drops, no catalyst to create a clean break with zero shards or debris. Lead me to belive it was a temperature differential. I did nothing to facilitate this clean break. Sent an email to the company and customer service was very prompt to respond and very courteous. However, they informed me there are no warranties because they are glass. I'm a little taken back by the quality that was advertised as opposed to the quality that I have. I sent photos and as much evidence as I could predicting that I would not get any replacement. I just wanted to enlighten them moving forward for their quality controls.
If my episode wasn't just a random act of nature. I was literally sitting there ready to use it.And I heard the bowl rattle and low and behold There was a clean surgical cut break in the bowl assembly.
Obviously not blunt trauma or abuse.
They offered a twenty percent discount on another product. Honestly, I've lost my trust and faith in this product. If this was something that I did, I would own it.I'm not the type of person to seek something for nothing or retribution or complain. But I'm also older on a fixed income And I don't want to take a risk on another albatross. I could be the one rare instance,But I thought it was important to share in case this is a reoccurring issue.
Too exspensive to risk another act of God breakage! This pipe was frozen and was sitting on a desk.And as it thawed, it was about to be used again.And that's when the surgical brake/ cut was noticed. It had to be temperature differential, no other catalyst was involved.

After wanting a freeze pipe for a long time, my wife finally bought me one because I read the reviews saying it was very sturdy. Well about the fourth use. It rolled off about a 19 inch table onto a carpet that was on Pavers so there was a carpeted cushion before the pavers, and the bowl part broke away from the rest of the pipe of super disappointed contacted freeze pipe, and they offered a discount on the next one their pipes they sell online other companies that guarantee against breakage. These are too expensive for me to risk it again after being told they’re very very strong super disappointed, Mayer beware does you put ice in a bong and deal with it?

ZERO RETURNS, NO EXCEPTIONS. Takes waaay longer than on hour to freeze and doesn’t stay cold an hour. Its good for a couple rips, thats all. If you really want it to work you have to freeze > use > freeze > use over and over. Def not worth the hype. Easier to use ice cubes and pour out water.

Had a freezepipe martini rig for a couple years. Works as good as my Roor easily. The rig and chill section is high quality stuff.

BUYER BEWARE
The pipe worked as advertised. The durability and temperature difference is what attracted me. I have a movement disorder. I dropped the down pipe and it shattered. Wouldn't be a big deal - except you cannot buy just that. You have to commit to a bong base and downpipe combo ($65 minimum) in order to use it again. The clip system that Blocks everything in, also prevents going and getting a replacement at the local smoke shop.
**If your clumsy, drop things, or have a movement disorder, None of them are for you !! You will end up spending more than the original unit after one accident !! Hope this helps. I found out the costly way. TheWhiteRedFox

I just purchased my 2nd piece from this company the pipe I purchased originally is excellent, so I just wanted to upgrade to their bong. I am sure I will have an even more enjoyable smoking experience.

product is advertised as "18mm" when it does not fit any 18mm fitment. They refuse to exchange or refund. DO NOT BUY. total scam

Great quality and fast shipping!! I recently broke a price and had to buy replacement part, the person who I chatted with helped me right away and directed me to exactly what I needed.

I purchased one for my son for his birthday. He said it was the very best. About 2 months later he dropped it and it broke. So I bought him one with the koozie and extra bowl!!!

Great customer service. Can’t comment on the product yet.

I lost function of my left lung in February of 2025. I love smoking flower. The freeze pipe that I bought helps keep hits cool enough for me to enjoy smoking without coughing my head off.

I have just ordered the DNA so I don’t know how it smokes or if the glass is heavy enough to withstand being frozen. I bought one for my wife and one for me. The reason I checked into this company is because she has COPD and needs something that doesn’t hit her throat so hard. I will update this review once I get the product and have tried it out. The ordering process was very, very easy.

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to none. Chinese Counterfeits can try and come close to Great, but will almost always settle for good....and why settle?

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Love their products! I have DNA pipes and a Bubbler Pro along with the Cone Chiller Pro. DNA pipe is easily my favorite pipe with 40 years experience!
One issue I had was quickly taken care of by Customer Service to my absolute satisfaction.