The Fuel Store Avis 

Sketchy at first but seems to work how it meant to function

If I could give them zero I would

Card worked twice before stopping working and was a hassle in local Tesco as when I said they had to swipe it they looked at me like I had 2 heads

I have emailed them on numerous occasions to cancel the account with no joy so I rang and spoke to my account manager after a lot of hard sell trying to get me to keep the account they still haven’t managed to close my account several months later

Absolutely terrible service

Updated Review – Increased to 4 Stars

I have updated my review to 4 stars following a very helpful conversation with the customer service team.

Contact details: The Contact page on the Fuel Store customer portal is now correctly displaying the phone number and email address, which is a positive improvement.
Payments: Although payments are not immediately visible on the main portal dashboard, they can be viewed by clicking the small download icon. I was reassured to confirm that my payments are intact and correctly linked to my account. It would be helpful if this was explained clearly in the FAQ section so customers can easily understand where to find their payment history and be reassured that their funds are accounted for.
Dashboard balances: The dashboard displays some amounts as negative figures, which can initially give the impression that the account is in credit. As this is a prepaid service, this can be confusing. A simple explanation within the FAQ or dashboard itself would make this much clearer.
FAQs: I feel the FAQ section is currently underused and could be significantly improved. Keeping it regularly updated with clear explanations of payments, balances and portal functionality could prevent a lot of confusion and reduce the need for customers to contact support.

Overall, the customer service interaction was very good and helped clarify my concerns. With a few improvements to the portal and FAQ guidance, the overall customer experience could be much better.

Was charged for additional services which I didn't ask for. They weren't removed from bill so i cancelled Direct Debit and paid manually for the fuel i has used until it was resolved. Next bill still had the additional charges added. No response from anyone after sending emails and now been locked out of account without any explanation. Terrible Customer Service. Thankfully I have an alternative card with a different company whose service is great.

Brilliant company to deal with. No hard sell. Took the time to understand our needs. Our account manager W**** is outstanding. She has a nice relaxed and calm approach and is very quick to respond to any queries and to ensure that everything is running smoothly. She is a real asset to your company. Highly recommended.

Edited now my issues have been resolved.

The fuel card was mis sold (through a third party). It was difficult getting answers from the fuel store. Call backs and replies to emails didn’t happen when requested.

Eventually a member of staff took ownership of the problems, explained what had happened and we agreed the fuel card wasn’t going to work for me. The account was closed and I’ve been refunded see the balance on my account.
If only all staff were this helpful the situation would have a lot easier to deal with.

So in short check this is going to work as you need it before tying your money up. If it works then win win but it wasn’t for me

I would recommend this company after the problems I had they sorted it out straight away. The person you should get in contact with her any time there is called Trinity. She is absolutely fantastic and she sorted out all the problems I had and all the other bits and places I can now say after dealing with them they are very good company and now I’ll try their best to sort problem to help so I will say all her ugly to use this company and their an excellent service and customer relations

Think. You Ofer a good deal

Never use this company if possible. Their customer service team is pathetic, never expect a response from them.

Great experience

Alex is best service and trust person wit full help thank you very mich alexx

As a new Manager to the Fuel Industry, I needed access to the full dashboard and had lots of questions regarding fuel cards, Pin's, processes, reports and a lot more. The team, and Trinity in particular, were faultless!!! patient, professional, bubbly and just made the process so easy, and enjoyable! Thank you.

Good communication and follow up. start of new account all going well.

Spoke to Trinity and found her to be excellent with sorting out my issue and both putting up with my terrible grasp of the phonetic alphabet and the 3 second time lag.

Excellent help from start and ongoing support whenever needed

I had a few admin issues with my account, I spoke to Trinity who couldn't have been more helpful and efficient, she sorted everything very quickly, excellent customer service.

everything went smoothly and the attendant at the garage was helpful.

I am very pleased to say
I am very happy with The Fuel Store
Very easy way to manage the portal
And the assistance from my manager Haroon it is very helpful
Thank you

Called today and spoke with Trinity. She was great to talk with, found out account, dealt with the lost cards. Gave me info and all in all a great customer service representative for the company.

Faz & Kabir , the best worker , thank you for help