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The Fuel Store Avis 

366
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant company to deal with. No hard sell. Took the time to understand our needs. Our account manager W**** is outstanding. She has a nice relaxed and calm approach and is very quick to respond to... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

If I could give them zero I would Card worked twice before stopping working and was a hassle in local Tesco as when I said they had to swipe it they looked at me like I had 2 heads I have emai... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As a new Manager to the Fuel Industry, I needed access to the full dashboard and had lots of questions regarding fuel cards, Pin's, processes, reports and a lot more. The team, and Trinity in particul... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have been using The Fuel Store as our fuel card supplier for the last 12 months and have been very pleased with the service they provide. Our account manager "Better call" Saul has always been ther... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de carburant
  2. aussi dans
  3. Borne de recharge pour véhicules électriques
  4. Fournisseur d'énergie
  5. Services aux entreprises
  6. Services télématiques

À propos de The Fuel Store

Écrit par l'entreprise

The Fuel Store is an independent fuel card and fleet management company built for UK businesses of every size, from sole traders to national fleets.

We offer a straightforward proposition: better prices at the pump, less time spent on fuel admin, and support from people who know the industry. Our fuel cards are accepted at thousands of forecourts nationwide, and our EV charge card covers the UK's largest public charging network.

What makes us different is how we work. Our pricing is fixed every Monday and does not change mid-week. While other providers move their prices up and down throughout the week, our clients always know what they are paying. That means no surprises, and proper forecasting for your business. You get consolidated invoicing, dedicated account management, and access to the full range of fuel card products on the market, not just the ones that suit us to sell.

Beyond fuel, we help businesses manage vehicle compliance and reduce their environmental impact through our Clean Air Partnership, which helps fleets offset emissions and work towards cleaner operations.

We are independent, which means our advice is straightforward. We find the right card for your fleet, not the easiest one to recommend.

If you want a fuel card provider that treats you like a business rather than a transaction, we would like to hear from you.

More from The Fuel Store

Écrit par l'entreprise

Fuel Cards Built for British Business
We have been helping UK businesses take control of their fuel costs since 2016. Whether you run a single van or a large fleet, we make fuel management simple, transparent, and stress-free.
Our Price Promise
Every Monday we set a fixed fuel price that stays locked in for the full week. No mid-week changes, no surprises at the pump. Just a rate you can plan around and trust.
Everything in One Place
Our online portal gives you instant access to HMRC-approved invoices, card management, spend reporting, and fleet insights. Less time on admin, more time running your business.
Real Fleet Intelligence
Our telematics and Fuel Insights tools give you genuine visibility into how your fleet is performing. Track driver behaviour, monitor fuel usage, and spot savings you did not know were there.
Switching is Simple
Our team handles the process from start to finish. Most businesses are up and running within days, with a dedicated account manager on hand whenever you need them.

Our Price Promise

Fixed weekly fuel prices, set every Monday.

Unlike many fuel card providers, we lock in your rate for the full week. No mid-week changes, no nasty surprises at the pump. What you see on Monday is what you pay all week.

Coordonnées de contact

SAVE ON EVERY LITRE WITH A FUEL CARD

Fixed weekly prices, no hidden fees. Built for fleets of all sizes.

4,3

Excellent

TrustScore 4.5 sur 5

366 avis

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A répondu à 100 % de ses avis négatifs

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4,3

Tous les avis

(366)

35 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles
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Réponse de The Fuel Store

Thank you for leaving a lovely review Max, Ronnie is a dedicated member of our team and I will pass on your kind words. If you require any further support, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

It’s very good.

It’s very good.

14 février 2024
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Réponse de The Fuel Store

Thank you for the lovely review Naresh, we pride ourselves in providing the best possible service. If you require any further support please do not hesitate to contact us. Maggie @ The Fuel Store.

Noté 5 sur 5 étoiles

Excellent service and very helpful 👍

Great experience, is a good service helping to save money

29 février 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for the lovely review Andrew, we pride ourselves in providing the best possible service. If you require any further support please do not hesitate to contact us. Maggie @ The Fuel Store.

Noté 5 sur 5 étoiles

Nishaan has given us 5 star customer…

Nishaan has given us 5 star customer service from start to finish! My order was dealt with quickly and efficiently and I would highly recommend The Fuel Store for any company !

13 février 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for taking the time to leave a review Louise, Nishaan is a dedicated team member of our team and will pass on your kind words. If you require any further support, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 1 sur 5 étoiles

MISSLEADING

MISSLEADING

It's no surprise how many companies are out there offering fuel cards, and The Fuel Store is just one of them.

I have been contacted by K.S. He sounded very lovely, we had a friendly chat and I agreed to open an account with The Fuel Store.

It was all good until I was called by K.S. to confirm the opening of the account as well as to let me know the 'cards' are on their way. I was told I am getting a TheFuelStore Advantage fuel card, which sounds great hearing 'Advantage', however, he forgot to mention that the card is a TOP-UP version of the fuel card. Unfortunately I have discovered it the hard way, at the till trying to pay for the fuel I've already poured into my van.

Not only would cost me more to used this type of card, also, they want the money upfront.

This is just another example how badly regulated Britain is. The worrying fact is that the Tory's want to cut more of the RED TAPE and make Britain a WILD WEST.

11 décembre 2023
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Réponse de The Fuel Store

Thank you for taking the time to leave a review, Margio. We are disappointed to hear about your experience with us so far, we would like to know more and discuss. Please get in touch on 01212727780. Ness @ The Fuel Store

Noté 5 sur 5 étoiles

Cheaper fuel

Nishaan called me to ask about fuel cards which we already had a supplier for but the price per litre Nishaan gave me was a lot lower. We have just got the cards and they are beating the pump price every week so far. Nishaan has been great at calling me back at agreed times and days to make sure everything is working out, he has been very polite and given great customer service so far.

23 janvier 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for taking the time to leave a review Ryan, Nishaan is a dedicated team member and I will pass on your kind words. If you require any further support, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

So far, so great!

Nishaan has been absolutely brilliant. He explained everything very clearly, over and again if I forgot. He phoned and checked in regularly through the set up process and would arrange a time and date suitable to me if needed. Can't fault him at all.

The prices we now pay for diesel are great and hopefully will save us plenty of money in the future, and for a cheap yearly cost and a donation to charity. Feel good factor all round.

Thank you

22 janvier 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for taking the time leave a lovely review, Nishaan always goes above and beyond for his customers. I will pass on your kind words. If you require any further support, please don't hesitate to contact us. Ness @ The fuel Store.

Noté 5 sur 5 étoiles

Nisham was brilliant

Nisham was brilliant. Explained things really well and answered questions I had with clear answers and followed up by several calls to make sure I'm happy.

15 janvier 2024
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Réponse de The Fuel Store

Thank you for taking the time to leave a review, Nishaan is a dedicated team member and I will pass on your kind words. If you require any further support, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

Best prices and customer service

Hestitant at first having previous experience with fuel operators. This turn out to be exactly as described providing best and consistent prices for small fleets operators with access to your invoices on their dedicated portal. Sakhander provides top notch customer service. Thank you

18 janvier 2024
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Réponse de The Fuel Store

Thank you for your lovely review. Sakander is a dedicated member of our team and goes above and beyond for his customers. I will inform him of your kind words. If you require any further assistance, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

The Fuel Store, Birmingham UK

Top customer service each and every time I've called them or emailed.
Niall Coleman has been my recent contact there. Always helpful and professional.
Highly recommended company to work with.

24 janvier 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for leaving a review Paul. Niall is a dedicated member of our team and goes above and beyond for his customers. I will inform him of your kind words. If you require any further assistance, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

Good and pleased with the fuel store…

Good and pleased with the fuel store very professional and excellent service

18 décembre 2023
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Réponse de The Fuel Store

Thank you for your kind words Iulian. We try to provide the best possible service. If you require any further assistance, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

They have been very helpful especially…

They have been very helpful especially Nishaan,and Nishaan did convince me to join this great company and I'm looking forward to be working with this great company in the future.

Regards
Kam Maintenance

4 janvier 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for your lovely review Kam. Nishaan is a dedicated member of our team and goes above and beyond for his customers. I will inform him of your kind words. If you require any further assistance, please don't hesitate to contact us. Ness @ The Fuel Store.

Noté 3 sur 5 étoiles

I need invoice

18 décembre 2023
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Réponse de The Fuel Store

Hi Ravinder, I will email you to clarify which invoices you require and I will support with any further queries. Or if you prefer to call us to discuss, this is our customer service number;0121 272 7780. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

All good

All good - a clear explanation of the service from Nishaan. Looking forward to the savings :)

19 décembre 2023
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Réponse de The Fuel Store

Thank you Dale for the lovely review, we do our best to provide the best possible service. I have informed Nishaan of your kind words. If you require any further support please get in touch. Ness @ The Fuel Store.

Noté 1 sur 5 étoiles

Lies

I had a prepayment fuel card with this company, after a few months they convinced me to go for the other card where the invoice me weekly I was promised it will be at least 2p per litre every week compared to my prepayment card which I was happy with, if there was a charge for this card as I had already paid for two prepayment cards they said no charge, perfect what could be better it's cheaper per litre also there's no charge as I have already paid for two cards which they are going to discontinue, I was charged for the card and there was no such thing as 2p litre cheaper, I was told by my rep, whoever told me this was a lie he promised to sort it out and refund me which had been a good few months I have stopped using them I will cancel my subscription as they are scanners like most for fuel called companies. convinced me to leave her a good positive review I had phone call after phone call until I left the review after that nobody wants to know.

18 février 2024
Avis spontané
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Réponse de The Fuel Store

Thank you for leaving a review, we are disappointed to hear about your experience with us so far, I have asked your account manager to reach out and resolve your concerns. Ness @The Fuel Store

Noté 5 sur 5 étoiles

Good service solves fastest proplem…

Good service solves fastest proplem they always in touch thank you and best cheap fuel prices.

20 novembre 2023
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Réponse de The Fuel Store

Thank you Mr Said for the lovely review, we do our best to provide the best possible service. If you require any further support please get in touch. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

Very good service and quite to solve…

Very good service and quite to solve any problem. Staff is also very friendly

5 décembre 2023
Avis spontané
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Réponse de The Fuel Store

We appreciate the lovely review Mr Thind, if you require ay further support please do not hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

Haroon was fantastic

Haroon was fantastic from initial enquiry until recieving our fuel cards. Explained everything easy and we are really look forward to a long term relationship with this company

5 décembre 2023
Avis spontané
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Réponse de The Fuel Store

Thank you Danny for taking the time to write a review, I have informed Haroon of your kind words. If you require any further support please do not hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

How to safe money from fuel

The Fuel Store has been recommended to me by friend.
I decided to try them and register.
Nishaan took my registration seriously and help me to get my fuel cards on time.
He explain to me all relevant information regarding how to use the cards and where not use it(to avoid charges).
This will help our family run business to next level and also help us a lot to safe money from fuel.

Will definitely recommend!!!!
Thank you!

4 décembre 2023
Avis spontané
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Réponse de The Fuel Store

Thank you for taking the time to leave such a wonderful review Dimitar. Nishaan is a dedicated member of our team and always puts his customers first. I have passed on your kind words. If you require any further support please do not hesitate to contact us. Ness @ The Fuel Store.

Noté 5 sur 5 étoiles

Good services

Good services

No issues

30 novembre 2023
Avis spontané
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Réponse de The Fuel Store

Thank you for your review Lucky, if you require any further support please do not hesitate to contact us. Ness @ The Fuel Store.

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