The Grand Whisky Auction Avis 

Easy to place bids & notifications very helpful

Nice software and great service

just great, everything OK

So far so good haven’t had any problems deliveries been good keep it up

Always great selection and service is excellent. Delivery always prompt and kept informed.

auction system was very fun and give me thrill

This auction is an efficient process. Easy checking out, once the auction has ended as well.

Cost of bottle reasonable charges knocks price well above actual value

The whisky and the service are usually good but the add ons make the price prohibitive.

Excellent range on auction and speedy efficient administration.

After getting a free valuation I decided to sell my collection. The colleague was very helpful & friendly and explained whole process to me & how to set up my account

Very good web site,Easy to understand and use

Got what I wanted
Great and easy experience to bid win and pay.
Will never overspend on whisky again.

Very quick and efficient.

The Grand is always a good place to buy whiskies that are no longer available in shops. The website is easy to navigate. Service is always quick.
My only criticism is the cost of insurance for delivery, had I opted for it, the cost would have been half the amount my whisky cost.

I left my honest opinion and the restrict my account 1 hour later. Lol you don't cancel me fool. I can cancel you.

In short having used them for the first time and spend just shy of £3000 to have received a badly packaged and damaged bottle, considering I paid for insurance is not good. This was resolved with minimal quibble however If I want to know a little more on a bottle im about to bid just under £2000 on, then the phone manner should be a little better. The ladies that work there are lovely. But the one gentleman in particular should have handled it better. I found him to be a little rude and dismissive of the fact that there are counterfeit bottles so I’m doing my own due diligence by asking if the seller is reputable, not asking for personal information. I have used much larger auctions and purchased bottles over £10,000 so im absolutely going to ask some history on that. The problem is how he handled the conversation. The market is not good and whisky value is dropping so look after your customers!

It was a good service and paid quickly

We have an old single malt in the house and thought it would be worth getting a valuation - sent images of the case/bottle to TGWA and within ten minutes they came back with a no obligation free valuation
On this occasion we have decided to keep the bottle but in future would have no problem whatsoever with TGWA brokering the deal
Very impressive indeed