Great service from start to finish. Very professional, friendly staff that always looked after you and always sorted out any enquiries. Would deifinently use them in the future. Trusted them 100% with... Voir plus
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Lisez les avis des autres
I recently sold my small whisky collection and couldn't be happier with the service I received. From my very first enquiry the team was friendly, professional and incredibly helpful. They guided me... Voir plus
L'entreprise a répondu
Very straightforward way to move my spare bottles and realise some profits. Communications back and forth were done quickly. Great updates to my email as the bids were coming in during the sale... Voir plus
We have an old single malt in the house and thought it would be worth getting a valuation - sent images of the case/bottle to TGWA and within ten minutes they came back with a no obligation free val... Voir plus
À propos de l'entreprise
- Enchères en ligne
- Maison de vente aux enchères
- Boutique de cadeaux
- Magasin de vins et spiritueux
- Grossiste en vins et spiritueux
- Caviste
À propos de The Grand Whisky Auction
Écrit par l'entreprise
The Grand Whisky Auction Limited is a bespoke online auction house specialising in limited edition and rare whiskies.
We are a dynamic, next generation company which leverages leading technology to deliver an exceptional personalised service and value to our clients and associates. The business is operated within a knowledgeable network of industry leaders. The Grand Whisky Auction Limited is based in the Highlands of Scotland, surrounded by world leading distilleries and fields of malting barley, that is transformed into the internationally loved golden liquid that is whisky. Whether you are a whisky drinker, a shrewd investor or an avid collector, a single cask Speyside lover, a peaty intense Islay dram fan or a connoisseur of vintage Japanese malts, we hope to offer the most exclusive, rare bottles at the best price with 100% customer satisfaction of both buyers and sellers – because after all, whisky should be enjoyed by everyone!
We are a dynamic, next generation company which leverages leading technology to deliver an exceptional personalised service and value to our clients and associates. The business is operated within a knowledgeable network of industry leaders. The Grand Whisky Auction Limited is based in the Highlands of Scotland, surrounded by world leading distilleries and fields of malting barley, that is transformed into the internationally loved golden liquid that is whisky. Whether you are a whisky drinker, a shrewd investor or an avid collector, a single cask Speyside lover, a peaty intense Islay dram fan or a connoisseur of vintage Japanese malts, we hope to offer the most exclusive, rare bottles at the best price with 100% customer satisfaction of both buyers and sellers – because after all, whisky should be enjoyed by everyone!
Coordonnées de contact
The Cellar, IV18 0LQ, Newmore, Royaume-Uni
- 01463210427
- accounts@thegrandwhiskyauction.com
- thegrandwhiskyauction.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Bottle arrived damaged. Terrible customer service
1) Bottle arrived damaged, presumably when packed by them as it was fine on the auction lot page. GWA agreed
2) Communication from them was extremely poor throughout. Lacking any direction or process of how to resolve this issue. After a day of emails I accepted a refund if they arrange collection of the bottle
3) Collection had to be rearranged as they did not inform me I was required to print a label to give to the driver
4) They incorrectly calculated my refund amount. Once I chased them they corrected this
5) Despite them saying the refund would be paid 48 hours after receipt of bottle, I had to chase them again after a week. They then processed the refund which took another 4 days
GWA clearly can't cope if there's an issue with the auction transaction (which was their making by not packing the bottle carefully). Whoever I was emailing didn't have a clue what they were doing. It must be easy to run a Whiskey Auction if this is the standard
UPDATE since reply: I didn't write a review for my first order because your service didn't warrant one. There wasn't a problem, but like many other reviews, your delivery costs are very high so I'd give 3*. 3/5 is the minimum I'd expect and so not worthy of a review.
"A true account of the events below" or YOUR account of the events. There are 2 sides to every story. I did not question your response time to my email or have a problem with that. I had a problem with the number of emails required (23) due to your poor communication.
I think this GWA response to my review shows the lack of professionalism, which (after 23 emails) I'm not surprised
2 octobre 2024
Réponse de The Grand Whisky Auction
Hi Phil,
We are saddened to see you have rated TGWA 1*. This is the second time you chose to use our service but didn’t write any positive feedback after this purchase nor did you take this into account when writing this review.
A true account of the events are below.
We did not agree. We did however give give Phil, the customer, the benefit of the doubt. The bottle delivered to Phil had a small mark on the front label which was most likely caused by the gentleman not deflating the airsack in which it was delivered prior to removing the bottle. There has been no other reports of poor packaging or damaged bottles in 2024 or in regards to packaging.
We offered a full refund in an attempt for full customer satisfaction which we can see was now in vein…
Phil emailed on the 3rd October at 20:59 and had a reply 4th October 08:49…I think most would consider this to be acceptable. If at any time Phil would have liked an update he could have called but this never happened.
All of the information required to return the bottle was included in the email. TGWA also refunded the amount within 48 hours and the card processor returned the funds to his bank within their given time frame (3 days or so). If he had paid bank transfer this would have been an instant refund.
To summarise, the customer liked their first order, didn’t write any review, had a minor problem with their second and goes straight to Trustpilot after receiving a full refund only a couple days later.
Best regards,
TGWA Team
Reliable company with realistic valuations
The ease of submitting bottles for auction, and the total received was at the top end of the valuation. The money was paid out quickly and hassle free. I have used The Grand Whisky Auction before, and would do again. Very reliable company.
26 septembre 2024
Réponse de The Grand Whisky Auction
Thank you, David . It was great working together.
I would definitely recommend The Grand Whiskey Auction if you have things to sell!
Spot on very helpful throughout the whole process
10 octobre 2024
The Grand Whisky Auction I can…
The Grand Whisky Auction I can recommend, from initial phone call to website onto collection of my goods to Auction day, you are keep well updated on how it's going, if you like your Whisky this is a good site for buying or selling,
10 octobre 2024
Very efficient service from start to…
Very efficient service from start to finish. Prompt payment after the auction.
10 octobre 2024
Best Auction Site for Whisky
This is the best way to sell your whisky, from start of process to payment, they keep you informed. Their valuation was spot on, and I actually got more. Would definitely use them again.
10 octobre 2024
Very straightforward procedure
Very straightforward procedure, easy for me as a total novice to auctions! Helpful people, useful advice on recent sale prices for similar items. Free collection from pick up point went well. All items reached agreed reserves and sold. Thank you!
10 octobre 2024
Couldn’t recommend it enough so easy to…
Couldn’t recommend it enough so easy to use and helpful
10 octobre 2024
Couldn’t recommend this buisness more…
Couldn’t recommend this buisness more for their excellent customer service, communication was paramount and really happy in all they provided and carried out with my items that they auctioned for me
10 octobre 2024
Great communication from start to finish
Great communication from start to finish, dropped my whisky off to the whiskey exchange van, really simple and they sorted the rest. I got top end of the estimate too which I'm thrilled with. Took around 2 weeks to get paid.
10 octobre 2024
Incorrect classification of bottles:
Incorrect classification of bottles:
The volumetric weight of the bottles were incorrect.
The incorrect volumetric weight resulted in excessive shipping charges.
2 octobre 2024
i PAID FOR MY GOODS FILLED IN ALL THE…
i PAID FOR MY GOODS FILLED IN ALL THE REQUIREMENTS AND 2 DAYS LATER YOU GHARED ME AGAIN OR YOU WOULD MAKE ME PAY EXTRA CHARGE AS SOON AS I CONFIRM YOU HAVE TAKEN MY MONEY TWICE I WILL CONTACT YOU AGAIN THE OPERATIVE WAS NOT HELP FULL
KEITH
4 octobre 2024
Réponse de The Grand Whisky Auction
Hi Keith,
Thank you for leaving a review.
As we now know, the payment wasn't charged twice. We did reach out to you to offer our full support and hopefully you might like to use TGWA again as it is just a short distance away from you.
I am here to help further as required and I hope you have a nice day.
Best regards,
TGWA Team
Great online spirits auction site
Great online spirits auction site. Always a fantastic selection of bottles. Easy to navigate site. Excellent.
2 octobre 2024
A seamless transaction and good…
A seamless transaction and good communication. Answered my queries promptly
2 octobre 2024
No problems, well run auction house.
Another problem free experience with TGWA. Site is easy to use and professionally run. I will be back!
2 octobre 2024
Great after winning purchase from…
Great after winning purchase from paying for purchase and delivery is so much easier than other auctions it's all done in one payment not messing about with delivery options usually prompt delivery and it easy to notify to deliver to post office if your not in great service
3 octobre 2024
A first class company with some great…
A first class company with some great deals in auctions, delivery within days at end of auction with items carefully wrapped.
2 octobre 2024
Réponse de The Grand Whisky Auction
Hi Matthew,
I think you may have clicked the wrong star rating. It would be much appreciated if you could amend it.
We hope to see you again shortly.
Have a great week.
Best regards,
TGWA Team
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