Theheartofnature Avis 

Updated on 01/June: I finally received my order today, after waiting for almost 3 weeks and not hearing anything from the seller. I’m very glad for it. They should definitely improve at least their communication with the customers. I don’t mind waiting as long as I’m sure I’m going to receive it.
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(Written on 22/May): I placed an order a while ago and received it quickly, so I ordered again on 9th May (order HN3359). However, until now I still haven’t received the items, and there has been no response from them. I’ve called and sent messages, but no one has replied. At this point, I’m wondering if I will ever receive the breads.

It’s such a shame because I genuinely love their products. They used to sell at Waitrose, but apparently now the only way to buy is through their website. Unfortunately, based on my personal experience — and after reading about other customers’ experiences — they don’t seem reliable at all.

Big shame. It’s the right product with the wrong administration.

Same as the other reviews. Taken my money but no product and no response. At the same time I am deluged with emails asking me to buy product at 20% off! Do not buy!

Same here. They Took £41 early April. No bread. They don’t reply to emails or telephone calls.

Same experience as the other people on here. Placed an order a month ago, hasn’t arrived and cannot get a response from the company.

Ordered bread on April 13th. Have been chasing order since. No responses to emails or chat box on their website. Suspect I’ll never get my bread or a refund. Dreadful service.

Same bad experience.
The product is good.
Ordered 10 days ago 6 package.
Since the payments haven’t heard anything from them , no update on the delivery.
I tried to contact them via phone, chat, WhatsApp and email and no answer.
I reported it as scam to my bank
Absolutely a joke! DO NOT ORDER FROM HERE

If I could give less than 1 start I would
Have many allergies and can’t eat normal bread , I ordered this bread more than 1 week ago and since the payments haven’t heard anything from them , no update on the delivery
I tried to contact them via chat , WhatsApp and email and no response
The most embarrassing thing is that whoever manage the chat logged in ( I could see the last seen today) but still didn’t respond
To me

I reported it as scam to my bank
Absolutely a joke! DO NOT ORDER FROM HERE

Subscription delayed, then didn’t arrive. Emailed to ask what has happened? No reply. The product is great but the customer experience is absolutely woeful. Marks and Spencer do their own seed bread that is comparable in style and is half the price. Highly recommend switching.

Nb ‘the heart of nature’ are also trading under ‘seedful’. I received two deliveries of the heart of nature bread without problem. I love the bread so I signed up for the subscription. Unfortunately, I received 6 x seedful loaves (4slices each) rather than 6x heart of nature bread (8slices each). What I received is cheaper than what I paid for too. I contacted them through every suggested way and no response at all. I had to cancel my subscription and will not be buying anymore. It’s a shame because it’s great bread, just rubbish customer service.