The Home Market Avis 27

I had a minor issue with a sideboard I ordered, and Robert from The Home Market was incredibly helpful from start to finish. He followed up promptly, explored both refund and replacement options, and resolved the matter fairly and professionally. Great customer service — very impressed.

I recently got in touch with Robert needing help with changing the time on a clock that I recently purchased. After a short time Robert got back to me and he had gone out of his way to contact the supplier for advice on how to fix it. He also provided an alternative compensation if the clock couldn't be accessed which was appreciated but thankfully not needed.
I would 100% recommend shopping with this company.

Robert went above and beyond to enable me to purchase matching furniture items. Tracked stock and listed on website so I could secure and held other item to ensure delivery together.
Was kept informed on progress and as Item ended up in stock sooner than expected was asked to select a convenient delivery date.
Followed up to ensure I was happy with everything once received.

I am extremely pleased with the two End Tables I ordered from The Home Market
They were were delivered on time and are of a really nice quality
I dealt with Robert who was super helpful throughout the order process
Thank you so much Robert !

I disputed the quality of a wooden console table on the day I took delivery, as it had a prominent defect on the table’s top surface. Instead of addressing my concerns directly, the seller initially tried to pass the problem onto their supplier, who proposed charging a £60 courier fee and a 30% restocking fee for the return.

When I reminded the seller that my purchase contract was with them, not their supplier, they refused to issue a replacement—even though their website showed more than 20 tables in stock. Instead, they insisted I return the item at my own expense and pay a 10% restocking fee, which I believe is both unfair and contrary to consumer rights.

This experience has left me frustrated and disappointed. I wish I had looked at reviews before purchasing and chosen a company with a stronger commitment to customer service and product quality. I cannot recommend this seller based on my experience.

Packaging was excellent arrived quick

I ordered a revolving wooden bar stool. Unfortunately there was an issue and it had to be returned. This was dealt with efficiently from first phone call through collection and redelivery. Robert kept me updated at all times by e-mail. I am very pleased with the stool and highly recommend both the product and The Home Market. An example of a company who care and provide excellent customer service.

Bought 2 sets of two collapsible water bottles. They were well and securely packaged, and the bottles are of excellent quality. However, only 1 set (2 bottles) arrived. My email to the fact was promptly replied to by return and another email followed to say that the items have been packed and will be shipped shortly. Mistakes happen but how they are dealt with is the mark of a first class retail experience.

Console table poor quality/finish. Arrived damaged.

Fast response to emails and extremely helpful. Made sure my order arrived in time. Greatly appreciated

Ordered a lamp which was very fragile and I was assured it would be packaged well and it was brilliant in a big box with lots of wrapping it only took 10 days to arrive and I could track parcel right to door excellent service

Bought the four tier spice rack quick delivery the rack saves so much space would recommend

Good communication via email. Clock arrived really quickly.

Product was slightly smaller than anticipated. Other than that it was good

I ordered four items that where all made of glass and i was worried they would arrive with at least one broken however, i had absolutely nothing to worry about as when i received them, they where so well packaged and protected .
The items are absolutely beautiful .

Great communication after ordering and once item had been dispatched. Item exactly as advertised. Thanks very much!

Item just as described.Well packed.Areived in good time.

I bought a beautiful clock from The Home Market. Unfortunately the clock was faulty and needed to be returned. I cannot fault the excellent customer service I received. Emails replied to promptly. I was kept fully informed as to replacement options and finally a prompt refund. Truly exceptional service.

Great item, just what I was looking for and arrived on time.