Took 3 attempts to deliver before I got it on the 4th delivery. Confirmation of cancellation/delivery very last minute. Took the shine off the ‘premium’ experience. I’m pretty sure the items a... Voir plus
L'entreprise a répondu
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Bought the Monti counter stools which were delivered yesterday. I am so pleased with them. They look so stylish in my kitchen and are so comfortable too. They are better than my expectations. My neig... Voir plus
Couldn’t be more pleased with our Austin table and Serena chairs, which exude quality and style and look more expensive than they are. With helpful advice in the showroom before purchasing, timely del... Voir plus
L'entreprise a répondu
So unbelievably happy with our bed, such a beautiful design, gorgeous colour and amazing quality! Can’t wait to make my next Danetti purchase!
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de mobilier de jardin
- Magasin de meubles de salon
- Magasin de canapés
À propos de Danetti
Écrit par l'entreprise
Independent since 2006. Designed for real life.
At Danetti, we design contemporary furniture for the way people actually live. From our Berkshire studio, we create thoughtful, functional pieces that bring beauty, comfort and lasting quality into homes across the UK. Independently designed and built to last, every collection reflects our belief that great design should make life easier, more beautiful and more yours.
We offer a wide range of stylish, high-quality furniture for every room in the home. From dining tables and chairs to sofas, beds and storage, each piece is designed to help you create a space that works beautifully for your lifestyle. Whether you're furnishing an open-plan kitchen-diner, upgrading your bedroom, or refreshing your hallway, we’ve got pieces that make a statement.
Our curated designs, premium materials and smart details are what set us apart. We’re not about trends that fade - we’re about considered design that feels good to live with, day in and day out. Loved by thousands of customers across the UK, Danetti is where modern furniture meets everyday comfort. Thoughtful design. Built to last. Always made for the way you live.
At Danetti, we design contemporary furniture for the way people actually live. From our Berkshire studio, we create thoughtful, functional pieces that bring beauty, comfort and lasting quality into homes across the UK. Independently designed and built to last, every collection reflects our belief that great design should make life easier, more beautiful and more yours.
We offer a wide range of stylish, high-quality furniture for every room in the home. From dining tables and chairs to sofas, beds and storage, each piece is designed to help you create a space that works beautifully for your lifestyle. Whether you're furnishing an open-plan kitchen-diner, upgrading your bedroom, or refreshing your hallway, we’ve got pieces that make a statement.
Our curated designs, premium materials and smart details are what set us apart. We’re not about trends that fade - we’re about considered design that feels good to live with, day in and day out. Loved by thousands of customers across the UK, Danetti is where modern furniture meets everyday comfort. Thoughtful design. Built to last. Always made for the way you live.
Coordonnées de contact
Octagon House, Phoenix Business Park, John Nike Way, RG12 8TN, Bracknell, Royaume-Uni
- 02035881380
- sales@danetti.com
- www.danetti.com
4,2
Bien
7 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great quality product and customer…
Great quality product and customer service; Small ceramic top sideboard.
Thank you
22 avril 2026
Rescheduled and cancelled deliveries…
Rescheduled and cancelled deliveries waiting in 3 days still no bed
25 avril 2026
Avis spontané
Unbelievably happy!
So unbelievably happy with our bed, such a beautiful design, gorgeous colour and amazing quality! Can’t wait to make my next Danetti purchase!
16 avril 2026
Excellent all round
Bought the Monti counter stools which were delivered yesterday. I am so pleased with them. They look so stylish in my kitchen and are so comfortable too. They are better than my expectations. My neighbour has already commented on how lovely they are. The delivery service was good too and I was pleased that they could take the boxes away
23 avril 2026
Avis spontané
The patio set looked great and came…
The patio set looked great and came quickly but was badly damaged when it arrived
21 avril 2026
Furniture was not as it should be when opened
The delivery was late, with no apology.
The box was a 2 man lift but one person lifted so had to drop the box in the garage.
The ceramic top was not fitted to the bedside cabinet so dowels and plastic raw plugs were not fitted correctly.
So far I have had no feedback from the customer care team.
21 avril 2026
Purchased barstools
Purchased barstools, great choice, used the swatch sample helped me decide, ordered quality stools, excellent delivery service.
16 avril 2026
Réponse : Danetti
Thank you for your lovely review! We’re so pleased to hear the swatch samples helped you make your choice and that you’re happy with your new barstools. It’s also great to know the delivery service was excellent. We really appreciate your support and hope you enjoy your stools for many years to come!
Absolute joke of a company
Absolute joke of a company, 1st of all customer service, very shy in replying, had to prompt them, with 2nd email,
Then un-prepared to send out a very simple PDF, instruction assembly manual to assist in assembly, absolutely lost for words, would receive better service at argos,other reviews seem correct absolutely zero after sales help or customer service
23 avril 2026
Avis spontané
Réponse : Danetti
We’re sorry to hear about your experience and for any frustration caused.
To protect our customers’ data and ensure we are sharing the correct information, we’re unable to provide order-specific documents, such as assembly instructions, without first completing the necessary GDPR checks or receiving relevant order details. This is in place to safeguard customer information and make sure the correct instructions are provided.
We apologise if this wasn’t clearly communicated at the time. If you’re able to get back in touch with your order details, our team will be more than happy to assist you promptly
Repeated misinformation about available…
Repeated misinformation about available stock online , then delaying delivery
17 avril 2026
Réponse : Danetti
We’re very sorry to hear about your experience and understand how frustrating this must have been. At the time of your order, the item was showing as available due to an IT issue, which led to the incorrect stock information.
As soon as we became aware of this, we contacted you to explain the situation and discuss a suitable solution. A replacement item has now been placed on order for you, and we are working to have this delivered as soon as possible.
If you would like to explore any alternative options in the meantime, please don’t hesitate to get in touch with our Customer Care team, who will be happy to assist further.
Bad delivery
The very expensive sofa we ordered arrived severely damaged. Danetti needs to reconsider which third party deliverers it uses.
20 avril 2026
Réponse : Danetti
We’re very sorry to hear that your sofa arrived in this condition, we completely understand how disappointing this must be, especially for such an important purchase.
We can see that you currently have an open case with our Customer Care team, and they are due to give you a call today to discuss replacement options and next steps. Please rest assured we are taking this seriously and will work to resolve it as quickly as possible for you.
Thank you for your patience while we put this right
Delivery not completed as order not…
Delivery not completed as order not received by courier from Danetti despite Danetti emailing to say sent and ready to deliver.
Delivery cancelled 3 hours before due!!!
Customet services useless...would"look into it." Still waiting!!! Am appalled
I rang 3 times yesterday each time told person to talk to not available!!!! Would be called back...i wasn't!!!
I have cancelled my order but even though told i would receive an mail confirmation of refund i have not!!!???
22 avril 2026
Avis spontané
Réponse : Danetti
We’re very sorry to hear about your experience and completely understand your frustration. This is not the normal level of service we aim to provide.
As soon as we became aware of the issue, we worked to communicate this, but we appreciate how disappointing it must have been to have your delivery cancelled at such short notice.
If you could please provide your order number to the customer care team via customercare@danetti.com, we’ll look into this as a priority and work to resolve the issue as quickly as possible for you. Thank you for bringing this to our attention.
Réponse : Danetti
Thank you for your wonderful review! We’re delighted to hear you’re happy with the solid construction of your product and that our customer support met your expectations. We really appreciate your kind words and support!
Excellent delivery process
Excellent delivery process. I was kept well informed and the driver text me when he was 10 minutes away
16 avril 2026
Réponse : Danetti
Thank you so much for sharing this with us.
We are thrilled to hear you are happy with the delivery service, if we can help with anything else, please do let us know.
Fab furniture, poor experience with the Customer Service team
I must start by saying I am absolutely delighted with the furniture I have purchased - it is extremely good quality, easy to assemble, and looks fab in the spaces in my house. The sales process was simple - an initial online enquiry, responded to in a timely manner with more info, and an order placed which only had a 2-4 week lead time.
However, my experience with Danetti’s Customer Service department has been poor. Having received notification of the 2-hour window the previous night, the delivery did not arrive. Eventually, for an unknown reason, 2 of 7 boxes did arrive. The delivery company could offer no explanation, nor could Danetti’s Customer Service team, who agreed that this wasn’t acceptable, they’d look into it, and would be in touch with updates and details of a gesture of goodwill, as this is not the service they pride themselves on. Sadly there was no further communication from Danetti, and I had to chase multiple times, once being diverted through to their Sales team, who promised they would ensure my call was returned.
Fortunately, the ‘missing’ furniture has been delivered.
I appreciate that sometimes things can go wrong, and in this case it is unlikely it was within Danetti’s control. But again there has been no communication, explanation or apology from Danetti. I called again following receipt of the email asking me to offer a review of my experience, and again was promised my call would be returned. I’m still waiting.
I really would love to be able to give this a 5* review, and if it was just in relation to the furniture purchased I would. However, on this occasion, my experience has not been as I would have hoped.
17 avril 2026
Réponse : Danetti
Good morning Victoria,
We are so sorry to hear of the issues you have faced and really do understand how frustrating this must have been for you.
When things go wrong we do everything we can to get the issues resolved as quickly and efficiently as possible and can see this did not happen on this occasion for you. We understand that you have now spoken with member of our Escalations team and they have now raised a refund for the inconvenience caused.
If there is anything else we can help you with in the meantime please do let us know.
Lovely outdoor furniture has made…
Lovely outdoor furniture has made our outside very elegant
18 avril 2026
Réponse : Danetti
Good afternoon John,
Thank you for sharing this with us. We are delighted to hear our garden range has helped to elevate your garden.
Please get on touch if you need anything else.
Wrong sofa sent
Ordered the left side chaise sofa and received the right side. Took me a week of chasing for someone to get back to me. Now the sofa is out of stock and will take 18-21 weeks to get the right part. I’m stuck with a chaise that doesn’t fit on my sofa and £3000 down. Still no solution other than to send it all back and start again or wait it out. Customer service is not good at all, very slow unless you chase consistently. They are obviously struggling.
8 avril 2026
Avis spontané
Réponse : Danetti
Good afternoon,
We are so sorry this has happened.
We would just like to clarify while we really do understand how frustrating this must have been for you, this issue has been completely out of our control and a genuine error, something our team could not have predicted happening.
That being said we understand you have placed your order in good faith with us.
We can see you have already had communication with our team regarding how to move forward and have been offered the following options:
An exchange to a new items that would work in your home along with us looking at matching the price difference for you.
A full collection and refund on the order.
An option to keep the current items and wait for the correct part to be delivered
As a small business we understand the importance of getting things right when they go wrong, and want to assure you we want to work with you to ensure a happy outcome. Our team care and our working extremely hard to get the issue resolved.
Our team have tried to contact you and left a voice mail, please do reach out when you have a moment. We look forward to hearing from you.
Initial delivery got cancelled quite…
Initial delivery got cancelled quite late on but the second attempt was perfectly on time
18 avril 2026
Réponse : Danetti
Thank you for this feedback,
We will pass this onto our delivery partners.
If we can help with anything else, please do let us know.
The order was a week late
The order was a week late, as they failed to deliver it to the courier on time. The furniture arrived damaged, which I communicated to Danetti straight away. And I am still waiting for a reply to my request to have the damaged furniture replaced
18 avril 2026
Réponse : Danetti
Good afternoon,
We are sorry to hear this and would like to apologise for any wait you may have had regarding your case.
We can see you have already been in contact with our Escalations supervisor and after going through options, you have decided on a replacement.
This has all been arrange and once ready for delivery our delivery partner will be in contact to get this all booked in for you.
If you need anything else in the meantime please do let us know.
Horrendous delivery - huge disappointment
Ordered three times from this company. 1st delivery no problem. 2nd delivery got email late afternoon for next day confirming delivery so took annual leave then 08.00am on morning of delivery got email saying danetti hadn't sent delivery company the item. Rang Danetti and rearranged for Saturday and they admitted their fault - no refund on delivery charge. Ordered another item and exactly same happened, email in evening confirming delivery, took day off to get email in morning saying cancelled again. Customer Service said we will escalate as item lost again but will take 48hrs. Overall Danetti overpromise and under deliver. I can understand this happening once but twice is ridiculous. Paid huge delivery charges for fairly expensive furniture and took 2 days off, loads of phone calls and huge stress so wouldn't recommend this Company. Their furniture is lovely which is a shame but just not worth the disappointment stress and time.
21 avril 2026
Avis spontané
Réponse : Danetti
Good afternoon,
Thank you for this feedback.
We understand how frustrating it can be when you arrange a delivery that does not go ahead, we work really hard to insure all of our customers have the best service possible and can see this has not happened on this occasion for you.
We really would like to take some time to discuss this further with you. If we could ask you to email across your order number so we contact you.
We look forward to hearing from you.
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