Danetti Avis 7 133

Canceling delivery at the last minute has become a routine. Please be careful before placing large orders.

So happy to receive my Monica Ottoman Bed. The delivery time was quite long and there was a delay but the final product is fantastic. Wasn’t too tricky to put together.The material feels luxurious and I like that it’s timeless unlike alot of other very bulky unpractical ottoman beds I have seen online. Overall really good value for the quality and design. Also customer service was excellent with explaining the delay especially Ross who was so polite and responsive. I will be looking at other items to purchase!

Incorrect item was delivered and there has been no urgency to get this corrected. Have been sitting with the incorrect item for nearly a week before any response and now have to wait nearly 2 weeks for it to be collected and the correct item delivered.

Complete inconvenience with no real apology or compensation.

Excellent delivery of new bed
The headboard box was damaged most likely in truck loading driver did point this out fortunately the headboard was not damaged

My sideboard has arrived damaged. I have called and emailed regarding next steps. Opened a case and sent photos as instructed. Customer services very slow at processing and emailing . Still waiting for a call back as well .

Nothing to do with the furniture or quality but if a company is offering a specific day for delivery not a date range then you expect from a reputable company that this would be fulfilled. I received a message regarding delivery time the night before and this morning (day of delivery) it had not reached the delivery partner. I have lost a full days work and now not available for the rest of the week. Beyond disappointing. Customer care told me that “things happen in the real world”. Reported this as being rare but yet I had to ask for a good will gesture and it was basic delivery fee.

Not the level of reliability or care I would expect from a company like this

Fast, efficient service.
Table, chairs and stools are of good quality and look fantastic in my kitchen.
Don't hesitate to buy from them.

I ordered 2 leather swivel chairs, 3 swivel bar stools and a coffee table. I have never received furniture items so well packaged and as a result, the items were all in perfect conditions.
Good communication regarding delivery and timings
Items are of high quality

Ordered dining chairs. Ordering was easy. Was given an expected time of arrival of the chairs. Got a telephone from delivery company. Arranging a delivery day was made simple. The chairs arrived well packed. Easy to assemble the legs to the main body of chair. I am happy with the quality of the chairs and the service provided by Danetti. Thank you.

Great 👍 went to see at showroom in Bracknell. Looks fab and well made. Easy to put together but does require 2 people in my opinion ! Very happy

Extremely disappointed experience! Ordered my bed on 20/03/26 to be delivered on 01/04/26. No update night before, made contact day of delivery to be advised it would not be arriving that day due to various factors. Contacted Danetti and got plan for delivery 02/04/26 - bed delivered and badly damaged! Put onto the lorry visibly damaged and told to transport and see what customer says. Now on 13/04/26 and full bed is still not delivered, no update and again my numerous calls to Danetti to get an update. Unfortunately I arranged my room around the size otherwise I would be cancelling the full order. Poor service and experience - ruined my full bedroom makeover.

While I initially had very high hopes for Danetti based on their beautiful showroom designs and apparent build quality, the actual purchasing and delivery experience has been incredibly disappointing.
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The Good
​There is no denying that Danetti products look fantastic. The designs are modern, and the quality feels premium when you see them in the store. If you are purely looking for aesthetics, they hit the mark.
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The Delivery Nightmare (AIT)
​Everything falls apart the moment the items leave the warehouse. Most of our order was handled by their delivery partner, AIT, and it was a logistical disaster.
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Incomplete Shipments: Items arrived in fragments. We’d receive parts of a piece of furniture while other essential components went missing without any explanation.

​Damaged Goods: Almost every item that arrived had some form of damage.
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Property Damage: We paid for "room of choice" delivery, but the delivery personnel were careless and ended up smashing our walls. It’s clear they aren't properly trained for white-glove service.
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Communication Gap: There is zero synergy between Danetti and AIT. Neither side seems to know what the other is doing, leaving the customer in a constant state of limbo.
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Global Shipping Delays
​One thing you don't realize until you are deep into the process is that Danetti keeps very little stock in the UK. Even for small items like table lamps, you are looking at an 8–10 week lead time as items are shipped from across the world. In an era of fast fulfillment, this feels extremely outdated and poorly managed.
​Verdict

​I’ve spoken to others who have ordered from Danetti and, unfortunately, these issues seem to be the rule rather than the exception. Until they fix their relationship with AIT and sort out their UK stock levels, I cannot recommend them. The beautiful furniture isn't worth the months of stress and damaged walls.

Placed an order for the Russo coffee table With delivery to take place 5 days after the order. 2 weeks down the line and my order has been lost in the warehouse and will take 8-10 weeks to replace without an explanation.

Great company quality

Quick delivery and good customer service ( Darcey) when had small problem which was quickly rectified

Exceptionally poor communication and customer service.

I placed an order which I cancelled almost immediately. Since then, I’ve sent five emails, tried WhatsApp, and made multiple calls — none of which have received any response.

The order appears to have been stopped and was never shipped, so it’s clear the cancellation was acknowledged internally. However, there has been zero communication to confirm the status or provide any update on the refund.

Very disappointed with the lack of transparency and support

The chairs are lovely

Had a really great experience in this store,staff friendly,set up lovely into all different types of rooms.would highly recommend going to this store

Danetti sell some fab furniture, I had my eye on bar stools , discount offered at Easter so read the reviews on here , all good so ordered, love the stools , kept informed of delivery and arrived on date agreed , woukd defo purchase again

What a delightful company. The furniture is beautiful. Ordered bar stools and dining room chairs in toffee red. They are so lovely would recommend. Easy to assemble and quality fantastic. This is definitely my favourite furniture company I have used. Cant wait to buy more furniture.