Danetti Avis 7 133

Issue with a Morgan dining table and awaiting a so called engineer call. No response from two emails and no call back following a telephone call. Really poor service.

The kitchen stools themselves are excellent and fit perfectly into my kitchen. Unfortunately, the delivery process was less than ideal. The scheduled delivery was cancelled on short notice on the morning it was due, after I had already taken time off work. After that, the delivery was rescheduled without any prior communication, requiring additional adjustments to my schedule. It has now been a week since I reached out to customer service for a response and I am still waiting. While the product is perfect, the delivery and service aspects certainly need improvement.

Ordered for the first time with Danetti. The product looks good quality. We received our delivery quickly. Would order again as I like their products. Lost a star as I had to chase for an invoice

Completely missed delivery date without prior notice. Delivery rearranged, item damaged, customer service don't return calls. Photos sent no response or clear action to resolve issues, going around in circles with customer Service. Avoid

Took 3 attempts to deliver before I got it on the 4th delivery. Confirmation of cancellation/delivery very last minute. Took the shine off the ‘premium’ experience.

I’m pretty sure the items are not in stock and only ordered when a sale is made. Otherwise why would it take 3 weeks to delivery something from Berkshire to Greater Manchester?

Thankfully the dining table is good quality and well built but extremely heavy (140kg)

Delivery process has been a total disaster.

Like many recent reviewers, I’ve had a nightmare experience. After taking a day off work for my delivery slot, I received a last-minute cancellation email. Since then, I’ve been met with total radio silence. It’s been over a week with no response to emails, WhatsApps, or web forms. When I call, I’m given excuses—first that the courier lost my items, then that they’re actually out of stock. Appalling communication and zero follow-through

Dreadful customer service.

I ordered a bed back in December. The delivery time was pushed several times. Finally the bed was due to be delivered last Wednesday however the courier AIT never received the bed. No-one told me this until I chased for delivery time slot on Wednesday morning. Danetti rearranged for my bed to be delivered on Friday. The bed arrived and when it came to be assembled they’d send a king-sized headboard and the rest was for a double bed. I phoned Danetti 3 times on Friday and was told Olivia or Helen would call me and no-one did. I also emailed twice, no reply and completed a case study form. To date, now Tuesday no-one has contacted me to replace or return the bed.

Very disappointing, I like Danetti furniture but this experience has put me off purchasing from them again.

Simple order and delivery scheduling process, and the quality of the constructed bedframe is very good. The assembly took a long time and the assembly method could be better designed in my opinion

Lovely sideboards good quality. Only problem is it comes without legs and handels. All easy to attach but cabinet very heavy to lift onto its legs. My initial delivery date was cancelled but got a new date shortly after.

This has been an extremely poor experience from start to finish and falls well below an acceptable standard of service.
My bed delivery has failed on two separate occasions. The first failure occurred when Danetti moved the delivery date at short notice, despite me having already arranged time off work to be available. I was then assured the rearranged delivery would proceed as planned.
When the rescheduled delivery finally took place, the bed arrived damaged and completely unusable. As a result, I am still without a bed, which is wholly unacceptable for such a significant purchase and has left me facing a prolonged period without an essential item.
To make matters worse, I have repeatedly been advised that someone will call or email me back, yet these promises are ignored, with no follow‑up contact made. This lack of communication has only added to the frustration and gives the impression that once payment is taken, resolving issues becomes a low priority.
I will now have to take further annual leave to arrange delivery of a replacement bed and the collection of the damaged one, in addition to the leave already wasted due to the initial failed delivery. The inconvenience, disruption, and time lost have been considerable.
A missed delivery followed by damaged goods is bad enough, but being left without a bed and repeatedly ignored afterwards is unacceptable. Based on my experience so far, I would strongly caution others before ordering, particularly if they cannot afford delays, repeated failures, or poor communication when things go wrong.

Was sent out two headboards instead of the correct pieces for my bed. I Have an open case but haven't heard anything since a week ago. Called customer service 3 times and been told each time they will get back in contact with me. Why can’t they just send out the missing piece. Paid £600 for a bed to be messed about.

The quality of the Theo barstools are excellent. The swatch I had received beforehand was perfect match

My samples have not yet arrived

Faulty Table & Poor Customer Service - Table arrived 4 weeks ago, lodged my complaint in the company portal as requested & within the time frame they insist on. Had one line responses informing me an engineer will be in touch, still not happened, called customer service spoke to James & my call was terminated whilst I was on hold to speak with the person supposedly dealing with the issue. They never contact you unless chased and then it’s only by email. I have chairs, which I could not cancel, being delivered this week to match the table I can’t use. I’ve now lodged this with my credit card company to dispute. After spending over £2k with this company I am so disappointed.

Gave 4 stars as the furniture/stools are very good quality and look great.
My only disappointment with them is the delivery service, they charge £40 for delivery on a day of your choosing! Then dont deliver on that day. Choose a date approx 1 week from ordering, a Monday. They then notified me by email on the Friday at 16.50 that there was a problem with my order! They close at 17.00 and are not available until the Monday at 09.00, the day of the delivery. When contacted they explained that the delivery was out of there hands, and asked for alternative delivery days but could not guarantee what day! Not very helpful for anybody with a busy schedule and needing to rearranged appointments. Promised to ring my back later that day with date but could not provide a time slot. No call came, then saw an email sent later that day with a delivery day. Furniture did arrive on that day and delivery firm did supply a time slot the evening before.
Very disappointed with customer service, no direct contact with customer and no mention of compensation regards missed delivery apt,or rearranged customer appointments at short notice.

I purchased a light that was advertised with a 3 working day delivery timeframe, but we ended up waiting well over a week just to receive the first delivery slot. On the day it was finally due to arrive, the delivery was cancelled without any explanation, and we still haven’t received the item.

Since then, I’ve sent several emails and haven’t received a single response. The lack of communication and accountability is extremely disappointing. Overall, a very frustrating experience and very poor customer service.

Another great purchase from Danetti! Always first class service.

Furniture is good, had 2 beds delivered and they totally damaged the walls, stair even ceiling taking the bits upstairs as arranged, customer service is terrible, there is none, never go here again, totally lacking any customer service

Excellent communication from start of process to delivery. Regular updates on progress of order which was appreciated. Delivery was seamless and efficient carried out by pleasant and professional employees.