Excellent communication. Lads very professional. Explained clearly how things work. Clean and tidy. Highly recommended. Big thank you from Brian and Mandy
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Lisez les avis des autres
Very helpful and knowledgeable, great service on buying a new pump for my hot tub, with it been 20 years plus old, it’s now back up a running thanks to your team
My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Voir plus
L'entreprise a répondu
We had our tub delivered on a boiling hot bank holiday Monday by Chopi and Tim, our access to the tubs final location wasn’t straight forward but from the get go they just got on with it, no issues, n... Voir plus
À propos de l'entreprise
À propos de The Hot Tub Superstore
Écrit par l'entreprise
The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.
Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.
Coordonnées de contact
Amy Johnson Way, FY4 2RP, Blackpool, Royaume-Uni
- 01253 599 330
- sales@thehottubsuperstore.co.uk
- thehottubsuperstore.co.uk
4,8
Excellent
840 avis
Aucun historique récent de demande d’avis
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Very helpful
Very helpful, installation was excellent and I've had follow up contact to check everything is going ok.
7 décembre 2023
Avis spontané
Réponse de The Hot Tub Superstore
Glad to hear all went well Stan – don't hesitate to get in touch if you need any help moving forward.
Réponse de The Hot Tub Superstore
Thank you for taking the time to leave your feedback - we really appreciate it!
Everything about the experience was…
Everything about the experience was perfect, product, service and delivery.
4 décembre 2023
Réponse de The Hot Tub Superstore
Great to hear Edward! Thanks for the feedback too! 🤩
Easy to use website and swift delivery.
14 décembre 2023
Réponse de The Hot Tub Superstore
Thank you for posting your review Rob. 🙏
Réponse de The Hot Tub Superstore
Thanks Christopher!
Repeat Customer
I have purchased 2 hot tubs and 1 swim spa over a number of years. Great service, friendly, informative and they just get on with it and overcome any hurdles. Wouldn’t go anywhere else.
8 décembre 2023
Avis spontané
Réponse de The Hot Tub Superstore
Thank you so much for your repeated Business Jason, and your great feedback! 😀 Best wishes from the team.
Réponse de The Hot Tub Superstore
Thank you for the review Nigel 🙏
4 items purchased
4 items purchased. 1 item incorrect, sent Bromine granules instead of bromine tablets. Phoned hottubsuperstore who said it was their mistake and that they would dispatch the tablets. Prompt service arrived the next day. They asked me to return the incorrect item and they would reimburse return cost. Sent receipt to them Royal Mail £16.45. Have not received payment. Ross has since called from hottubsuperstore and apologized for the oversight and credited my account accordingly. Refreshing to know that a company will follow up and rectify a problem.
22 novembre 2023
Réponse de The Hot Tub Superstore
Hi Glenn, thank you for your understanding - I'm glad we were able to discuss the issue aNd get it resolved, asap. Don't hesitate to get in touch if you need any help in the future. Best wishes, Ross @ HTS
Fantastic experience
From walking into the showroom at Blackpool and meeting Ross our hot tub experience has been a truly amazing journey, we came away from the showroom with a hot tub knowing we had got the right one, this was only achieved from the knowledge and expertise they have, there was no pushy salesman or unbelievable stupid offers just a honest and relaxed experience, the delivery of the hot tub was exactly as planned and the team of two arrived exactly on time, when they left the hot tub was installed and i had full knowledge of how it worked, within a week a phone call from the office just to ask how things went and if i had any problems or questions, i could not ask for anything more from the hot tub superstore
13 décembre 2023
Avis spontané
Réponse de The Hot Tub Superstore
Thank you for the 5 ⭐️ review - we really appreciate it! Enjoy your hot tub and best wishes from team HTS.
Following the kind telephone call from…
Following the kind telephone call from Ross who made me feel like a very valued customer. I can happily say I will continue to use them for all purchase all my hot tub items with them. An absolute pleasure to have treated so well. Thank you Ross and hot tub supermarket.
13 décembre 2023
Avis spontané
Réponse de The Hot Tub Superstore
Hi Joyce, you're welcome and thank you so much for your kind feedback.
Quick delivery and crystals ad a nice…
Quick delivery and crystals ad a nice touch to soaking in the tub.
20 novembre 2023
Réponse de The Hot Tub Superstore
Thanks Shaun!
Products were a good a good price and…
Products were a good a good price and arrived on time
17 novembre 2023
Réponse de The Hot Tub Superstore
Thank you for your review!
The order took a month to arrive.
The order took a month to arrive but customer service were helpful. The supa heater was good but you did need to source your own gas regulator. This was stated in the advert.
16 novembre 2023
Réponse de The Hot Tub Superstore
Hi Craig. Thank you for your review and apologies for the longer than usual lead time - Supa Heaters come directly from the supplier and I believe they are experiencing high demand. I'll look into this further. Best of luck and don't hesitate to ask if you have any questions. Kind regards, Ross
Bought my hot tub from them over 5…
Bought my hot tub from them over 5 years ago. The purchase and installation went very smoothly.
They have continued to look after me, when I need to purchase the 'extras' ie testing strips, chemicals, filters.
Would definitely recommend them
14 novembre 2023
Réponse de The Hot Tub Superstore
Thanks for the great review Paul – glad to hear we're still looking after you! 🤩
The service has been second to none
The service has been second to none ! From the minute we walked into the showroom. Ross was brilliant the team that delivered the tub Wesley & Dave were outstanding. If you’re going to buy a hot tub this is the place to buy one from. Absolutely outstanding service. Thank you all. Geraldine & Wayne
27 novembre 2023
Avis spontané
Réponse de The Hot Tub Superstore
Hi Geraldine & Wayne, it was a pleasure to meet you and provide your holiday-let hot tub. Good luck with the business. Best wishes, Ross.
100% Customer Satisfaction!ways so friendly & helpful when l…
Always so friendly & helpful when l ring.
Prompt delivery of every order.
Great company
Great service
100%customer satisfaction.
Thank you x
30 novembre 2023
Réponse de The Hot Tub Superstore
Thanks for the 5 ⭐️ review Gillian - and your continued business.
Great friendly service
Great friendly service, would definitely recommend The Hot Tub Superstore
28 novembre 2023
Avis spontané
Réponse de The Hot Tub Superstore
Thanks for your feedback Ian 🙏
Réponse de The Hot Tub Superstore
Thank you Alison. 🙏
I bought several filters in the black…
I bought several filters in the black Friday sale and they were all in stock and arrived in a couple of days.
20 novembre 2023
Réponse de The Hot Tub Superstore
Thanks for taking the time to post your feedback Richard. Best wishes from Team HTS
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