Their Nibs Avis 

The customer service experience I had with the Their Nibs team was beyond spectacular. I was worried my order wouldn’t arrive in time for the holidays, and they truly went above and beyond to help. They rerouted a new package, kept me updated every step of the way, and made a stressful situation so much easier during a busy time of year. I highly recommend Their Nibs and will absolutely be a returning customer.

Excellent Customer service , bought a pair of beautiful pyjamas for my daughter for Christmas, which EVRI had for weeks etc and I reached out to Heather , and she was on to it right away got get me sorted, she sent another pair by special delivery which isn't cheap , next day to Northern Ireland before 1pm, and also included a beautiful gift , a sleep journal
I would highly recommend their buisness , excellent customer service , brilliant quality clothing

Thankyou Heather x

Glossy website, order arrived and item smelt disgusting. Returned item and was charged for return.Can not reccomend this company at all, how a smelly product gets through their quality control says that they have none. And being charged for returning item adds insult to injury.

Very disappointed with my order. The quality was poor & the colour did not match what was advertised online & on instagram! Then I had to pay send the items back!
Packaging was cheap & the items appeared to be bundled into the plastic bags. Appalling prices for substandard product!
Won’t purchase from here again.

Contacted customer service yesterday had reply almost instantly.
I've got some of the jaipur pj's. Unfortunately I've torn a hole in them. I asked if they had a little bit of spare fabric to try and repair them. They're happy to send me some material to do this. Can't thank Heather enough for sorting this for me
I've got 2 pair of pj's a nightdress and some stand alone pj bottoms from this company, they're so lovely and comfortable. Can't wait to buy some more, particularly love the voile pj's. So so soft

I had really great customer service from this company (they changed the size of my order at the very last minute before dispatch) and really love the product too! Very good quality silky pyjamas. I like to wait to review things until after I wash them, as so many things seem to change after washing, but these are as good as new after their first wash. I really like that this is a women owned business too!
The only negative I would say is that the pyjamas I bought (oversized silky red and pink stripe) have left a faint pinkish hue on my white bed sheet - so maybe wash before wearing if you have expensive bedding!

This is one professional customer-centred company. On Sunday, I ordered some PJs for a family member that were on sale. On Monday, I decided to order another pair of PJs for a different family member and emailed Their Nibs to see if I could add it to the same order. They responded immediately to say no, BUT, if I ordered and let them have the P/O No. they would package both pairs together and cancel the pp on one. They then came back to say that I had spent enough to qualify for free pp despite having paid separately. Most firms would have simply charged as two separate orders. Highly recommend this company.

Would never use again. They charge £4.95 to send a pair of pyjamas and £3 to return. Will use John Lewis collection in future

I purchased these PJs in a size M, but the bottoms are huge and extremely long. The fabric also feels like a plastic bag, uncomfortable and sticky against the skin. I would have returned them, but unfortunately I had already altered the length before realizing how poor the material felt. Would not buy again.

Beautiful quality and design,I have several pairs of Their Nibs PJ's. I use a hand wash function on the washing machine & I do not put them in the tumble dryer & I have not had any issues with shrinkage.
The delivery has always been speedy & I have always been kept to date with my order.
I have also bought their PJ's as gifts for family who have been delighted with them.
I can highly recommend.

I’m a regular customer of Their Nibs and find their pjs to be well designed, well made and fun. Their customer service is excellent- often it’s when things go wrong that you find out about the integrity and customer commitment that companies boast about.
In my case I had a faulty item that was replaced without quibble- plus a return that got delayed in transit through no fault of Their Nibs. Particular mention to the lovely Laura who is an asset to the company!

In both case Laura/ Their Nibs sorted my issues promptly, proactively and with good humour.
I should add I have bought loads of stuff from them and issues are extremely rare. Thoroughly recommend Their Nibs!

I have a few pairs of these pyjamas now and I love wearing them, they are soft and very comfortable and lovely designs.
It is a treat getting ready for bed or just lounging around.
I am a size 10 and buy small.
Very helpful customer service.
Lovely company to deal with.

I ordered a cup and changed my mind about the pattern and then the delivery. I'm a total nightmare.
I spoke to Charlotte and then Laura and they were both super helpful!

Exceptional Customer Service

I had an issue with an order I had placed, I contacted customer service and this was resolved. I couldn't have asked more of them, they were helpful and went above and beyond to resolve my issue.

Very good experience to be honest. I had a query which was quickly answered allowing me to order my stuff in time for my kid's birthday.

Great product, quickly dispatched.
Customer service were really responsive when I made contact.
Highly recommend

I couldn’t be happier with my Nibs pyjamas. The material is incredibly soft and comfortable, and they feel like real quality from the moment you put them on. They’ve quickly become my go-to for relaxing at home as well as sleeping.

The fit is perfect – not too loose, not too tight – and they still look stylish while being unbelievably comfortable. You can tell a lot of thought has gone into the design and details.

Customer service was excellent too. The ordering process was smooth, delivery was fast, and everything arrived beautifully packaged.

Easily the best pyjamas I’ve ever owned. I’ll definitely be buying another pair and recommending them to mates.

Appalling Customer Service. I have been a regular customer (multiple purchases per year) since company started. But I will NOT be buying from them again. I
I purchased x2 pairs of pj’s, £140 was taken my account immediately. A week later I received half of my order, inside the parcel was copy of invoice stating 2 x embroidered pjs but only ONE pair pjs was in the parcel. I immediately emailed - there was no option to call - with photographs of the parcel and contents. The following week a representative contacted me by email casually suggesting “let’s sort it out” so I resent all the information again but since then I have received NO updates as to what happened to my money/order. Very poor experience it has completely put me off ordering from them, been daylight robbery.

I ordered a king size duvet set. This is clearly stated in the order/receipt emails and on the order sheet included with the goods. The duvet set they sent was actually Double size. The King size is no longer available so I have to return the item and pay £3 postage. This is really not acceptable for a mistake which clearly sits with Their Nibs. I will not be buying from them again.

This company has the best customer service I have ever experienced.They answered my email outside of the working week, they’re very quick, polite and go above and beyond to support. On top of that they deliver quickly and I’ve loved every purchase. I will be continuing to buy their products. I’m very impressed.