The Joint Chiropractic Avis 

So I went in today and waited 30 minutes only to have a new patient who arrived after me get taken back before me. When I questioned the receptionist, she said the doctor made a mistake. I told her to inform the doctor of the error and that I needed to leave. The doctor said he had already taken the patient back and would see her first. How is it that they won't even let you step outside to grab water without losing your place in line, yet the doctor values someone else's time over mine? When the doctor finally approached me, he asked if I wanted an adjustment or not, and if I didn't, I could cancel my membership for all he cared. Well, I did - canceled my membership!

Dr Howard stated he needs clearance for my neck on an ultrasound which makes no sense. He is too damn causious. I told him the carotid artery is 50-60 percent blocked I will not get the results till monday. it would be different if I was going to have surgery or a stent just a report should be good enough. This is the joint chiropractor at 7369 w bell please have his manager call me at 602-751-8602 thanks

I’ve been going to The Joint for about five years, predominantly to put slipped ribs back into place. This is an excruciatingly painful condition and putting the ribs back in place is agonizing. I choose The Joint for this process because they have weekend and late hours during the week that many chiropractic offices cannot provide. I cannot predict or control when my ribs slip out of place, and I need the ease and convenience of some place with extended hours.

I went to The Joint yesterday morning to get ribs put back into place. The Chiropractor began his adjustment and the first two maneuvers were manageable, but on the third maneuver, I gasped in pain. It was not exorbitantly loud, but I did make a noise. The Chiropractor then told me “if you’re going to be loud, I’m going to have to ask you to leave.” I told him I was sorry, but that the pain caught me off guard and it was just a natural reaction. Keep in mind that the Chiropractor, myself, and the receptionist were the only three people in the entire practice, so it’s truly not like I was disturbing anyone. And truthfully, I can assure you that I must not be the only person that has ever made a noise during a painful adjustment for a condition that’s excruciating to begin with. Then the chiropractor went on to tell me that it’s in my chart that I am difficult. I literally said excuse me what does that mean? He proceeded to tell me that it has been recommended to me to come multiple times a week for adjustments and that I don’t listen. The reason why I don’t come multiple times a week is my philosophy is that you can be over adjusted, it is not covered by insurance and can get cost prohibitive. But let me clarify something. Just because I don’t do exactly what I’m recommended to do does not make me difficult. It makes me free thinking and I have the right to do what I think is best for myself.

My question to The Joint is why in the world would you ever make a customer who is paying you to do a job, feel so embarrassed, ashamed, and mortified when they are already at their weakest moment because it hurts to even breathe?

Anyone who is in the service industry needs to fully understand that it is your customers who keep you in business and you are working for us. I will no longer ever return to The Joint, and it will be my mission to tell anyone and everyone I have ever spoken with about chiropractic adjustments to never again enter your premises.

I needed your skills, your compassion and your empathy and I got none of those things. You are an incredibly repulsive excuse for a business establishment and I would like nothing more than for you guys to go out of business. You should truly be ashamed of all of yourselves.

I have never been difficult, disrespectful, unappreciative, or unkind. I also have never taken the time to write a review. However, this exchange was so abysmal that I felt like it was my mission and my duty to let everybody else know about this experience.

Shame on you!

Don’t go to the JOINT chiropractors in Colorado as they are horrible and if you have a certain area to work on, they don’t worry about that area they just cracked your whole body and neck. They lie and they don’t care about helping you out. Don’t go to these chiropractors!!!!!

Dr. Copper at the Joint on Eastern in las Vegas has been treating me for cramping in the lower back and hips. I’m a 69 year old golfer, and have never been able to make a full turn in the winter. I have been pain free for the last 6 months. Not having to take pain killers before golf. To get results I believe that you have to be consistent with your program. I go every week.

I'm very disappointed of join chiropractor doctors how they waisted all your visits with out any positive results. My neck and hands are worse instead the improvement 😞😞

Quick check in, great at explaining any question asked, and did a great job adjusting my neck.

I’m extremely disappointed with The Joint Chiropractic’s cancellation policy. Requiring customers to cancel in person is an unnecessary and frustrating hurdle. This feels like a deliberate attempt to make it harder for people to leave.

On top of that, the overall experience has not justified the hassle. In today’s age, businesses should prioritize customer convenience, and this outdated policy reflects poorly on their approach to service. I would not recommend The Joint to anyone unless they change these practices.

I used the $29 introductory rate visit which required that I agree to 2 months of membership at $89 per month and would include some additional visits. I had to sign many forms to get this. The receptionist did not mention that they would continue charging my card until I actively cancelled my membership though I understood it was just for the 2 required months. They charged my card 5 times before I realized they were doing this and then I cancelled my membership. BEWARE!!! 10-7-24 first visit

Very bad experience. Would not recommend to anyone. Businesses should provide customer care and service, as well as live customer service.
Save your money go to a professional business, it’s your health and wellbeing.

When I first started using this place I loved it. They didn't try to sell you anything, they made you aware of packages they had but wasn't pressured, just went in, checked in, got adjusted, paid and left. Now it seems to be a commissioned sales thing. If you don't buy a package you have to fill out paperwork, and almost scolded for not buying into the package, made to wait until all that have packages are seen... I will no longer be spending my money with these people.

The chiropractor rushed me the whole time, didn’t listen to what I was saying, and strangely though my form asked what my job is and he was looking at it, he got it wrong. Then he asked me how long I thought I’d have to come in before I found relief. Why would I know that? He was hands on with me for about 30 seconds. Definitely never going back. I went to the Brooklyn location.

12 minutes ago
New
They really qualified as a zero stars with the exception of the Dr was was genuinely concerned after he potentially broke my husbands rib in the adjustment. Now for the front desk witch….... she was super unfriendly when we got there, shooting us disgusted looks while we were waiting. Then when we left the Dr gave him an ice pack because he was sure he had broken his rib and knew he was in pain. During the checkout process the super unfriendly front desk person who should not be in customer service, starts pushing the packages on him. Mind you at this point we are considering whether to even come back. He tells them that if he decides to come back he will consider the package at that point. She looks at him and says well if you don’t want a package then I can’t let you have the ice pack! I said seriously? He just was adjusted and the Dr potentially broke his rib. She said in a very snotty way sorry Ice packs are only for paying package members. Customer service goes a long way, especially in getting repeat customers. The joint would’ve been great for him since is nationwide and he’s an OTR driver. Instead this was our first and our last visit and I will make sure everyone knows what happened. Management should really look into whether said person is really beneficial to their daily business or whether they could find an actual customer service oriented and friendly face for their customers

I was going to the Joint in Tampa for about a year. I have wicked migraines and neck issues. Well I can honestly say what a huge mistake it was to ever go there. It’s like playing roulette with your spine. I got someone who didn’t care, and they adjusted my neck aggressively, and now it has damage so much so I am looking at possible surgery. My pain is now thru the roof most days, and I cannot fix it. Nothing gives me relief. These people are absolute not to be trusted! Huge mistake! I was in far better shape before them. Now I have a whole new level
Of pain to deal with. :(

I would give them no stars if possible. So I paid more than 100 for 7 visits . I only went there for six visits because instead of feeling better I was feeling even worst. I was in a lot of pain. They take no x-rays, so how do they know exactly what you have? I feel robbed. To the point I was charge 89 dollars automatically from my card for the next month. I was never told that. Requested a refund and she told me that they will call the manager. They refused to give me a refund !!!All they care is taking people’s money. Best in health? Best in taking people’s money. I’m already seeing another chiropractor, and they even told me that a lot people already complained about this place too. I would suggest to request a copy of whatever they are giving you to sign. Weird that they don’t give you that right? What does that tell you? They don’t care if you feel better or not it’s all about money!!!!

About walk-ins too, they might be closed. I would suggest you call first to see if they are open.
I wish I could’ve seen Erin Stevenson review from this place earlier. I just went through the same thing too.

I was very disappointed with The Joint in Livonia… better yet Dr. Scott. I was a first time patient and was 30 minutes early for my appointment as they requested. When I was there I learned they take walk ins as well as scheduled appointments. 1 gentleman walked in and was out in 10 minutes while trying to get checked in with the super chatty receptionist. Then while explaining the office and policies 2 more people walked in and she ushered them back and continued our check in with paperwork. So my 12:15pm appt time came and went while the couple was in the back discussing wisdom teeth, the fight last night and even favorite pro wrestlers for another 15 minutes. The receptionist heard me tell my daughter they don’t have much longer before I leave because to me you can’t get chiropractor adjustments while laughing and talking to each other. So another 15 minutes past and I just left without my adjustment and while they were still holding a full conversation. It was very unprofessional to have patients waiting whom had scheduled appointments while your back there chatting it up for 45 minutes. Not a good impression for the doctor who just started at this clinic.

Do not go with them and give credit card number. I have really bad experience in person and charging from the credit card. I did 3 visits not effective at all. Next month I noises that they are charging from my card. When I ask them they told me to come in person and sign the cancelation form.

I love the chiropractor that I see at the location in Baytown, TX. However, their business practices are shady. They don't accept cash, and you are required to leave a bank card on file. When I finished my plan, I had my card removed and went to the Kingwood, TX location that takes cash payments. Then I returned to the Baytown location for my services. They tried to get me to purchase a new plan there, and I told them why I would pay at a different location instead. The receptionist told me that they don't require a bank card to be left on file as if I wasn't there when this happened. I looked at the manager who told me that I had to leave a card on file, and she just stared straight ahead. I restated that I would pay at a different location. After reading other reviews about charges on bank cards, I see that I was wise to refuse to leave my card on file.

I haven't been in to see the Dr. in a month and they charged my card without my permission. I've tried calling them, and all I get is I will look into this and give you a call back which never happens. TERRIBLE experience, and I want my money back!

I’m going with a 1-star rating. All Joints are not the same. I travel the country for work and I’m rarely in the same place for more than a week, I’ve currently come under financial strain and couldn’t figure out which Joint location i signed up at that kept charging me. I put a stop payment on it and they finally contacted me. I asked for the account that I hadn’t used in a year to be canceled. I was told that in 2024 I either need to cancel it in person in Denver, Co where I apparently signed up, even though my home is in Ga….or I need to do it in writing and apparently an email was not sufficient enough because they now want me to pay an additional month on top of the year of services I never used. I’ve grown to strongly dislike this company.