The Lawn Pack Avis 

I've been with lawn pack about 6 month.They constantly send me wrong pack.In June they sent me spring pack when i was expecting summer pack I sent it back and they replaced it with Summer Pack.In September they sent me summer pack when i was expecting autumn pack.They sent me an abrupt reply when I informed them saying summers while 21 st sept.It clearly states on pack summer should be applied June to Aug.And autumn septI to November.Ive since cancelled my subscription and ordered autumn pack from relentless gardener and ile put there summer pack on next June or July.They keep saying it's important to put right pack on at right time of year.Its difficult when they keep sending me wrong pack.

It really does do what it says on the pack

Lawn pack sent me summer pack in sept when it should of been autumn.When I messaged and told them I get an abrupt reply saying it's summer till 22 sept.It clearly says on back of summer pack that summer fertiliser should be applied June till Aug.And autumn sept to Nov.It was the abrupt reply that made me mad.Ive cancelled all future subscriptions.

Purchased over £200 worth of items.
Did exactly what they said grass seed did not work and was worse than supermarket ones. Summer pack was pointless and customer service was even worse. No offer of a discount or refund. ALL LIES.........

I have not tried the product yet, but so far the experience with the order, delivery and customer service has been poor. The web-site states that delivery is in 2 to 4 working days in UK. We are past the 5th day and I have not received my order. That is fine and can understand, but the issue is that the on-line order tracking tool is very bad, does not provide real-time info on the status of the order, no info on estimated shipment and delivery date,etc. Also not good that there is no real customer service....I emailed, and was told that they were going to check with the warehouse and come back to me in 24hrs, what is not good....if you are already late with an order, the least you can do it's find out the status of it (what I guess should take a few minutes) and reply quickly.

Of course, in the meantime, I'm being bombarded with adverts in email and they are everywhere on my Instagram feed. Less marketing and better delivery operations maybe something for you guys to focus on.

Applied product using correct methods, grass was ruined and will require re-seed. Customer service is shockingly bad…..they will go to any lengths not to pay your money back, so don’t be fooled with 100% guarantees. There advice is wash away their products with your sprinkler on 7 days a week, then they say you have over fertilised , they take screen shots of your garden from google earth !!! They advise to wait 6 weeks for their product to work but read the money back clause and after 6 weeks you are out of that guarantee
Avoid Avoid Avoid

This ain’t the first time I’ve used The Lawn Pack. I started using them when they were starting out and for the last 4 years I always purchase the lawn pack. Did the same again this year and went from completely scalped top dressed level sirface to a lush carpet in 4 weeks. Highly recommend!

Easy to follow guidance and great results. I have a new build and the lawn was beginning to look very patchy and unloved. After a few weeks my lawn now looks much fuller and healthier. I would definitely recommend and would have no hesitation in using the lawn pack again.

The lawn hasn’t looked this good in years.
Thick, green and lush.
There is some leg work to do yourself… it does require a little brain power, sole mild labor and after care but the results have been great.

Signed up for quarterly packs which over spring and summer have worked wonders.
Hopefully the autumn and winter packs keep the lawn in a good place for next year.

Admin team respond quickly and enthusiastically.

I was a little sceptical about the marketing around The Lawn Pack, but I was so wrong. I purchased it in the spring & my from lawn has been turned from a desert wasteland into something out of Capability Brown. It was simple to use, the instructions are easy to follow & the company always quickly respond to any queries you have. Definitely recommend

The product worked just as it said and exceeded expectations!

After trying everything including so called experts I found lawn pack.first time used it 4 weeks ago and look at difference super.

Despite following the instructions to the letter, the Lawn Pack did not work on the patches on my lawn. Therefore, I contacted them with before and after photos and timings of what I did when. Over the course of several emails that were evidently fishing for me to make a mistake, I was told that because I didn’t mow the lawn at quite the right time, the guarantee would not be enacted. This “guarantee” is a complete fallacy; you will never get your money back, you will always have done something slightly wrong about which you knew nothing, meaning the fault lies with you. Their “guarantee” is simply not to be trusted. I have felt at every turn that I was not being asked questions in order to find a solution to my lawn, but to find a reason not to enact the guarantee. It worked, of course; I firmly believe that no matter what I said I had done, it would have been the wrong thing or at the wrong time or in the wrong order, and therefore my fault. Be warned!

After trying several different treatments for my tired looking lawn I found The Lawn Pack on FB . After buying and following the comprehensive instructions it has made a huge difference. Two weeks in and my lawn is already looking so much better , even though results take 4 to 8 weeks. Really pleased and impressed.

We had fantastic results with this. I had a query which I emailed and a member of the team replied within a day. Our lawn was non existent in places so we dug it all up and started again, enriching and aerating the soil then applying all the products in the lawn pack. The instructions and aftercare info supplied was great and we followed the watering schedule. Pretty straightforward all in all. Within a week the seeds germinated, within 4 we had a proper lawn we had already had to mow twice. It has transformed our outdoor space and I would highly recommend.

Firstly, I know NOTHING about gardening! Secondly, this kept coming up on my Instagram and Facebook, so I assumed it was a scam product, but I took the leap of faith! So, when I got this, I did read all instructions because I assumed I’d do it wrong. Then following the instructions I thought I had ruined my lawn…..then I eventually mowed it after leaving it to grow out, and wow! It is amazing and shows if you follow the steps, anyone can do it and have amazing lawn! I promise you, this is written by a real person who was unsure this was even a real product.

Suzanne walk the extra mile to collect my return parcel from a store due to my mistake of not sending direct to their office address.

It is beyond their company policy but Suzanne helped. The problem was resolved immediately instead of waiting the parcel return to me then send out again.

This customer satisfaction mentality and flexibility gave me confidence I will buy again from them.

I had high hopes for this lawn pack after seeing all the positive reviews and the promises made on their website. Unfortunately, it didn’t live up to expectations. I purchased the starter pack hoping to improve my patchy lawn, but even after following all the instructions carefully, my grass is still very patchy with no noticeable improvement.

What’s been even more frustrating is the lack of customer service. I’ve emailed them multiple times for advice and support, but have yet to receive any kind of reply. It’s disappointing to spend money on a product and then be ignored when it doesn’t work as promised.

Overall, I wouldn’t recommend this based on my experience. The product didn’t deliver, and the customer service has been non-existent.

A superb product! I recently moved into a new house where the previous owners had never looked after the lawn. In 4 weeks from re seed the results are unbelievable. Was very impressed but agree with other reviews on here - takes a lot of work before hand and to keep the grass moist onwards before first cut.

As others have said, it's expensive for what it is and certainly wouldn't cover 50sqm as advertised. Over 10sqm of fresh top soil, following their instructions I managed a patchy 2sqm. I have had better results using grass seed from other shops.