The Light Company Avis 

I purchased Laura Ashley Hare ornament . As I had originally seen the ornament in Next shop. So knew exactly what to expect . So needless to say very disappointed to receive a second ! The finish was terrible . So emailed with photo's asking to be exchanged . no reply . so called Judy who told me ornament had now been discontinued so refund only . but I had to pay the £10.65 postage .
I returned including photo's of the ornament in Next .
was not refunded my postage cost , nor the full value of the ornament. I have sent numerous emails to Judy , but no reply . And what a surprise the ornament I was told was discontinued . They are advertising for sale . I will be now putting my complaint in writing . Allowing them to respond before I contact the financial ombudsman.

I cannot recommend The Light Company highly enough! I recently purchased a pair of premium English Heritage table lamps, and while the manufacturer's batch had some transit and structural flaws, the customer service I received from Judy was absolutely world-class from start to finish. When I first contacted the shop, it was after closing hours, yet Judy replied first thing the very next morning—super fast and incredibly efficient! Throughout a complex process involving multiple replacement parts from the manufacturer, Judy kept me thoroughly well-informed, showing genuine care and professionalism. She went completely above and beyond, negotiating directly with the manufacturer to secure extra, heavily padded replacement crystals so I could finally complete my setup. The final parts arrived impeccably packed and secure. It is rare to find an independent boutique that offers this level of dedicated, honest, and high-quality customer service. If you are looking for premium lighting and a team that truly stands by their customers, look no further than The Light Company. Thank you so much, Judy!

Avoid using this company at any cost!!
Avoid using this company at any cost!!!
We brought some bedding for well over £100 that then did not match our room. Sent it back at a crazy cost to us only to be refused a refund as we had looked at it. They are breaking all consumer rights for online shopping yet refusing to budge! I wish I’d looked at all the bad reviews before I brought the bedding from them! Terrible company!