The LOCAL Plumbers Avis 

Extremely Poor Service and Complete Waste of Time

I had an extremely frustrating experience with this handyman service, which was arranged through a third party. From the very beginning, the communication was slow and unreliable, completely contradicting the “instant service” promised in their advertisement.
After raising the job, I was told it would be completed the same afternoon. That didn’t happen—the appointment was simply cancelled. I was then left waiting for a follow-up booking, and although I was repeatedly assured that I would be informed of the next available slot, no one ever got back to me.
Instead, I had to constantly chase them myself. Every time I called, I was given the same excuse—that they were “waiting for a response from their point of contact.” This went on for three weeks with no progress, no accountability, and no proper communication.

Eventually, I gave up and requested a refund. Even that was handled poorly. The refund took an additional two weeks to process, far beyond any reasonable business timeframe.

In summary:

Misleading advertising (no “instant service” whatsoever)
Repeated cancellations with no follow-up
Zero proactive communication
Endless chasing from the customer side
Unacceptable delays in issuing a refund

This was a complete waste of time and effort. I would strongly discourage anyone from using this service unless you’re prepared for delays, poor communication, and unresolved jobs. Even the person on the call was very rude and really unprofessional.

Avoid this service at all cost.

Called regarding a minor leak coming from my towel rail. They said they could help same day by the end of the day.

Within a few hours a plumber was out and tried to solve the issues multiple ways rather than just stopping the issue for a short time. Really helpful and nice plumber who gave guidance on next steps.

Really nice person worked hard respected my home

Prompt arrival to my property, to replace a faulty electric shower, within an hour of making my initial enquiry.

However, upon arrival I was simply presented with a phone calculator app, informing me what I would be paying to replace the shower. No discussion about what shower make, what model, what I wanted etc... Until I pressed the issue. Was told that there were 4 types of shower that he fitted and it should be one of them, until I questioned (and questioned, and questioned...) why this was the case. Turned out it wasn't necessarily the case and it would just require a wait for a shower that I actually wanted.

Was told that there's absolutely no way to replace present items with similar size products. No discussion with brochures (online or physical brochures). Was told that existing "pole" to hold the shower head was a different size to the new models and that he'd just leave screws showing in tiles and holes/pipework showing... there was no way to source a pole the same size... Presented a random pole out of van as supposed evidence of this. Again, no brochure or measurements shared (online or physical).

Was then, after reluctantly agreeing to one of the 4 showers that he fits as standard, told that he would have to leave pipework exposed as there's no way (in any shower in existence) to have the pipes come out of the wall in the same location.

Very hard to communicate with and did not feel confident allowing to do any work on my bathroom so had to pay an hour's minimum pay for: undoing one screw, showing me a calculator app on a phone, showing me a random metal pole from van, and poorly explaining work.

Very good service.

Excellent plumber. Came and fixed the problem after hours on a Saturday. Very pleasant chap too.

Service very good told when plumber would arrive job well done and Ali the plumber very nice and polite explained everything to me

TLP got back to me quickly and easily sorted out a visit. Abdul repaired and replaced the tap, and advised on how to manage leaks in the future, and helped put together a plan of how to sort the rest of the taps when the time came to replace them. Really appreciate the help - trusted company!

My experience was wonderful. Very professional and job done as I wanted it. Competent, friendly and respectful 👍

Called Local Plumbers to sort a blocked toilet. I was given a two hour visit slot which was good. Then no sign of the plumber in that slot. Called the office.. he was on his way in 20 minutes... 45 minutes later he arrived. He did not have the right tools to sort the problem and I discovered had come from a city over two hours away i.e. NOT LOCAL. Toilet remained blocked and I had to get another plumber with the right equipment to clear the blockage. That plumber sorted the problem and was local. I advise not to use Local Plumbers - poor communication, poor service, not local and you end up a frustrated customer wasting 5 valuable hours waiting around.

Tom was brilliant. Knowledgeable, personable and ready to go. He quickly identified the issue, worked out the best solution and completed it as quickly and safely as possible.
If you are thinking about using The Local Plumbers, be sure to ask for Tom!

Plumber arrived at time specified and was very polite. He fixed the problem and left the bathroom very tidy. I would definitely use them again .

Excellent service from start to finish and would highly recommend.

Very efficient and prompt service.
Made a call and the small job was done the following day.
Can't fault the plumber who did my job, very pleasant tidy worker.
Would recommend this service

Nice and friendly got job done

The company installed my dishwasher with no fuss . Just efficient and careful work and very quickly I had a working dishwasher.

Nothing to much trouble exellent service friendly staff highly satisfied with work taken out and advice martin who came credit to the company 100%

Easy to arrange plumbing repairs, a good service and accurate time slot.
Excellent.

Efficient kept me informed of change in time plumber sorted problem. Would highly recommend