I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Voir plus
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Lisez les avis des autres
Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Voir plus
L'entreprise a répondu
Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Voir plus
Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- Magasin de vêtements
- Magasin de couture
- Boutique d'accessoires de mode
- Boutique de sacs à main
- Magasin de chaussures
Écrit par l'entreprise
Men's and women's designer clothing, footwear and accessories.
Coordonnées de contact
2,7
Bas
320 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Customer service is shocking
Customer service is shocking. Ordered a pair of Off White sliders, which initially the delivery took an extra 4 days than described online (ok this happens). The complete wrong pair turned up, which wasn’t even on the website, so not sure if they was far cheaper pair or not. I emailed explaining the situation, asking for the best way to sort this with no response. Followed the email up with 2 others and also online chats and messages, all of which was ignored. The sliders being sent wrong I can live with mistakes happen, they are actually a nice pair (which is lucky). The no response isn’t good enough though from a company selling high end products at a high price tag, without the capacity for any after sales correspondence or duty of care
3 août 2023
Avis spontané
Réponse de The Luxurious Shop
Hello Adam-Beatnik Carney,
We apologise for the inconvenience you've experienced with your recent order. We are truly sorry that the delivery took longer than anticipated and that you received the incorrect pair of Off White sliders. This is certainly not the level of service we aim to provide.
It's disappointing to hear that you've been facing difficulties in reaching out to us through email, online chats, and messages. We want to assure you that we take your concerns seriously and we're committed to resolving this matter for you promptly.
However, upon reviewing our records, it appears that we have not received any emails from you regarding this issue. We understand your frustration and a member of our team has reached out to you via the email address on your order so we can resolve this for you.
We understand that our customers deserve the best service possible, especially when purchasing high-end products like the ones we offer. Your feedback is invaluable in helping us improve our processes and provide a better experience for all our customers.
Once again, we apologise for any inconvenience caused and appreciate your patience in this matter. We look forward to receiving your reply to our email so that we can work towards resolving this issue promptly and to your satisfaction.
Kind Regards,
The Luxurious Shop
I’m a returning customer
I’m a returning customer, very happy with the customer service and quality of my orders. I ordered a pair of Balenciaga trainers which were too small, the communication and return was easy to do and I received my new size trainers promptly. I will definitely be buying here again.
9 août 2023
Avis spontané
Réponse de The Luxurious Shop
Thank you for your continued support! We're delighted that you're satisfied with our service and product quality. We're always here to assist you. Looking forward to serving you again soon!
Exceptional customer service
Exceptional customer service, fast delivery, great prices
31 juillet 2023
Avis spontané
Réponse de The Luxurious Shop
Hello Greg,
Thank you! We're thrilled you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.
Kind Regards,
The Luxurious Shop
Been 4 days yet no response on my…
Been 4 days yet no response on my order, and when I contact the support I don’t receive no reply? I’m assuming I’d have to wait a while longer for a reply, however I will keep this updated.
Update: I was right, stay far away from this place!
27 juillet 2023
Avis spontané
Réponse de The Luxurious Shop
Dear Nayer Jamal,
We sincerely apologise for the inconvenience you've experienced with your order and the delayed response from our support team.
At The Luxurious Shop, we strive to provide the best possible customer service and ensure our customers' satisfaction. It's disheartening to learn that we have fallen short of your expectations. Please know that we take your feedback seriously and are actively working to rectify the situation.
Our team is currently investigating the delay in processing your order and addressing the communication issue with our support team. We want to assure you that this is not reflective of our usual high standards, and we are committed to resolving this matter promptly.
If there's anything specific you'd like to discuss or if you have any additional questions, please don't hesitate to reach out to us. We are eager to make things right and ensure your satisfaction.
Thank you for bringing this to our attention, and we hope for an opportunity to regain your trust in the future via the discount code we have provided you over email.
Regards,
The Luxurious Shop
To be avoided. Stock is inaccurate and client service inexistant.
Items were not available and it took 3 e-mails before I got any update about it. They finally cancelled the order, but the refund has never been processed. Total scam, to be avoided at all costs.
**edit: refund was processed after I had sent 3 e-mails to ask for it. Indeed, after an email asking for a cancellation of the order as they did not have the items in stock, the refund did not occur. How strange… it’s only after 2 more e-mails - and this negative review, that the refund finally happened! One month lost while they never had the item in stock in the first place, giving you no update unless you relentlessly ask for it!
***edit 2: they are now threatening me of legal action if I don’t remove this negative review. I stand by it and will not remove it. What a waste of time they could spend on honoring clients’ orders in the first place…
1 juillet 2023
Avis spontané
Réponse de The Luxurious Shop
Dear Mathieu F,
We are sorry to hear about the frustration you experienced with your recent order. We want to address your concerns and clarify the situation.
Firstly, we would like to clarify that your statement regarding the refund not being processed is inaccurate. Our records show that the refund was indeed processed following our standard procedures. And as we mentioned to yourself, it may take up to 10 working days for the refund to reflect in your account due to the processing time of your financial institution. This information was communicated to you during our interactions.
We understand that waiting for a refund can be inconvenient, and we empathise with your situation, however there is nothing we can do from our side to speed up this process unfortunately. As you may or may not know with processing refunds, it does not show straight back in your account instantly after we process it. This is the same with every single online retailer you will ever shop with. The fact that you send us emails and leave a negative review after the refund has been processed does not make it show in your account any quicker we're afraid.
Regarding the issue with item availability, we sincerely apologise for this. We faced an unexpected challenge with our inventory at that time, which caused the delay in fulfilling your order. While we did cancel the order and process the refund as requested by yourself, we acknowledge that the overall experience did not meet your expectations, and for that, we sincerely apologise.
However, we must address your use of the term "scam." Labelling our business as such is a serious allegation. As mentioned earlier, the refund was processed, and we always aim to deliver a fair and transparent service to our customers. We genuinely care about our customers' satisfaction and work diligently to resolve any issues that arise.
Regarding your "**edit" : You will notice that your order was cancelled and refunded after the one and only email you sent asking for the order to be cancelled. Please check your emails again and you will notice that you sent an email asking for the order to be cancelled at 3:39pm UK time and you received an 'order cancelled' email the very same day at 4:51pm UK time. We ask that you please stop publishing misinformation on your review.
We strongly suggest that you take appropriate steps to remove and correct the false statements in your review, claiming that "the refund was never processed", that our company is a "total scam" and "refund was processed after I had sent 3 e-mails to ask for it!" before we take further action to stop your attempts at trying to cause harm to our business.
Regards,
The Luxurious Shop
First and last experience with this company
I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, saying that my order would be delayed. What a waste of time. Not all stock is owned by them on the website, They source their clothes from other websites, making them a middle man business. This is my first and last experience with them!
19 juin 2023
Avis spontané
Réponse de The Luxurious Shop
Dear Farhad,
We strongly suggest that you take immediate appropriate steps to correct/remove false information in your review trying to cause harm to our business before we take further action.
We trust this will not be necessary.
Regards,
The Luxurious Shop
Only place I get my designer gear…
Only place I get my designer gear from.. Good quality and I'm always satisfied.
17 mai 2023
Réponse de The Luxurious Shop
Hello,
Thank you for your loyalty! We're thrilled to hear that you're always satisfied with our designer gear!
Kind Regards,
The Luxurious Shop
Réponse de The Luxurious Shop
Hello,
Thank you for your review! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our priority, and we appreciate your kind words!
Kind Regards,
The Luxurious Shop
Hey ,This shop is very helpful.
23 mai 2023
Avis spontané
Réponse de The Luxurious Shop
Hello,
Thank you for your kind words! We're glad to hear that our shop was helpful to you. We appreciate your support!
Kind Regards,
The Luxurious Shop
Quick abd excellent product delivery.
11 mai 2023
Réponse de The Luxurious Shop
Hello,
Thank you for your kind feedback! We appreciate your support and are thrilled to hear that you had an excellent experience. We look forward to serving you again in the future!
Kind Regards,
The Luxurious Shop
Brilliant products and service
13 avril 2023
Réponse de The Luxurious Shop
Hello,
Thank you for your kind words! We're thrilled to hear that you had a great experience with both our products and service. We look forward to serving you again in the future!
Kind Regards,
The Luxurious Shop
Good company
Good company. My only complaint is when you are forking out £700 for a jacket then you should be getting free delivery
29 mars 2023
Avis spontané
Réponse de The Luxurious Shop
Hello,
Thank you for taking the time to leave your feedback and thank you for your order! All UK delivery is free on our website so you would have paid nothing for delivery on your order.
Kind Regards,
The Luxurious Shop
Exceptional customer service
Exceptional customer service, they have been nothing but accommodating & helpfull,quick response. Perfect products...not sure where any negative reviews have come from as my experience was nothing but perfect
14 mars 2023
Réponse de The Luxurious Shop
Hello,
Thank you so much for taking the time to leave your feedback! We are pleased to hear you were happy with the service.
Kind Regards,
The Luxurious Shop
Great prices on quality items.
Great prices on quality items.
Fast delivery as well.
Love shopping here.
20 février 2023
Réponse de The Luxurious Shop
Hi Greg,
Thanks for taking the time to leave your feedback and thank you for shopping with us again!
Kind Regards,
The Luxurious Shop
Over the moon with this company very…
Over the moon with this company very very good customer service very helpful could not fault them in any way amazing 🤩
17 février 2023
Réponse de The Luxurious Shop
Hello,
Thanks for taking the time to leave a review and we are pleased you were happy with the service!
Kind Regards,
The Luxurious Shop
Excellent service and communication
Excellent service and communication, highly recommend!
15 décembre 2022
Avis spontané
Réponse de The Luxurious Shop
Hello,
Thank you for taking the time to let us know your thoughts on our service!
Kind Regards,
The Luxurious Shop
Was a bit nervous ordering
After placing an order and then reading reviews I got a bit nervous when my order was delayed - especially as when i checked back on the website it was out of stock. However, even after my flurry of messages, they remained polite, friendly and extremely helpful and once shipped, I received my order in 24 hours. Thank you
13 décembre 2022
Avis spontané
Réponse de The Luxurious Shop
Hello,
We are pleased you were happy with the service and we appreciate you taking the time to leave your feedback!
Kind Regards,
The Luxurious Shop
Very pleased with my order
Very pleased with my order. Was abit worried and thinking the worst with reading most of the reviews but surprisingly had a good experience. My parcel came when it said it would and it’s in perfect condition.
17 octobre 2022
Avis spontané
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