The Luxurious Shop Avis 

320
TrustScore 2.5 sur 5

2,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Voir plus

Noté 1 sur 5 étoiles

Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Voir plus

À propos de l'entreprise


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

320 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(320)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Absolutely brilliant service

Absolutely brilliant service! Was abit weary of my order after looking at the reviews but my order arrived today after 3days ago of placing it! Really impressed will defiantly be ordering again. Thankyou so much!

16 septembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Cr@p!!!

Cr@p!!!! .. dreadful experience, really poor communication and cancelled my order after a week with absolutely no explanation why. Avoid these jokers at all cost

4 septembre 2022
Noté 5 sur 5 étoiles

Brought 2 items from them

Brought 2 items from them, both were perfect! However had to return one item as the box it came in was damaged, and was hard getting hold of them to organise a return.
However they responded very amazingly and apologised for the damaged box and offered a discount on my next item as well as the refund.

21 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Great product

Great gillet ,fast delivery

5 août 2022
Logo de The Luxurious Shop

Réponse de The Luxurious Shop

Hello,

We are pleased to hear that you are happy with your new gilet! We look forward to your next order with us.

Thanks,
The Luxurious Shop

Noté 5 sur 5 étoiles

Great service /

Great service /
Item is exactly as expected
Delivery was prompt and item was very well packaged - would definitely deal with this company again. Thanks guys

5 août 2022
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Réponse de The Luxurious Shop

Hi James,

Thank you for taking the time to leave a review, we are pleased to hear that you had a good experience.

Thanks,
The Luxurious Shop

Noté 4 sur 5 étoiles

Order cancelled - 2 fully refunded

Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock.
Would definitely recommend and will be back again. Very good prices too.
Thanks.

24 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

I would've given a 3 star rating purely on…

I would've given a 3 star rating purely on the basis that the communication was not clear and I felt mislead with regards to when my order would despatched. However, despite me being disappointed that my oder never arrived when I thought that it would I accepted that this was not intentional on theil sellers part. Dan did deliver on ensuring that my order was uograded for me to receive it on a Saturday and after checking with a number of sources in West end I can confirm that the Amiri Runners purchased are 100% authentic. Im very happy with my purchase (albeit slighly more expensive than ither retailers) and would be happy to buy again from this store. I read alot of reviews where people do call out bad services and products but I have to say despite the initial communication issue The Luxurious Shop have reassured me enough to know that my money was well spent and I am encouraged to use them again. Because of the way Dan reeolved the issue and my happiness with the product Im rating this experience at 5 stars

12 juin 2022
Avis spontané
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Réponse de The Luxurious Shop

Hi Leon,

Thank you for taking the time to leave a review and we are pleased to hear that you are happy with the service!
Unfortunately DHL can occasionally show a later estimated delivery date on their tracking than what it should actually be. They do this just to cover themselves however it is always delivered the next day once shipped.

If there is anything we can help with in the future please be sure to let us know!

Thanks,
The Luxurious Shop

Noté 3 sur 5 étoiles

Always order from here and normally is…

Always order from here and normally is good service they’ve emailed to say my items out of stock to which I’ve sent 3 emails asking to just have a refund and still no response

9 juin 2022
Avis spontané
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Réponse de The Luxurious Shop

Hello,

Unfortunately your emails did not go into our inbox for some reason so we did not see them, apologies about this. We have processed a full refund for your order.

Regards,
The Luxurious Shop

Noté 1 sur 5 étoiles
Logo de The Luxurious Shop

Réponse de The Luxurious Shop

Hello,

Upon checking the tracking and proof of delivery for your order, we can see that it was delivered to your neighbour 2 days ago on June 7th. We have emailed you to confirm this along with the proof of delivery.

Kind Regards,
The Luxurious Shop

Noté 5 sur 5 étoiles

Absolutely unreal brand / personal…

Absolutely unreal brand / personal shopping service. There was a slight issue with stock from my original order, the guys got in contact with me straight away and offered me alternative products, discounts or refund. I chose to go with a different size in the same item. Once it arrived it was unfortunately too big, they sorted out my return free of charge and within a few days sourced my original item anyway. There customer service is second to none, the best designer company I have ever dealt with and will 100% be ordering from here first before anywhere else in the future ! Amazing !

24 mai 2022
Avis spontané
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Réponse de The Luxurious Shop

Hello,

We really appreciate the kind words and we are glad to hear you had a good experience shopping with us!

Kind Regards,
The Luxurious Shop

Noté 5 sur 5 étoiles

Absolutely first class again

Absolutely first class again, good price and super fast delivery. Always quality merch, always buy with confidence…

14 mai 2022
Logo de The Luxurious Shop

Réponse de The Luxurious Shop

Hello,

Thanks for the kind review and thank you for your continued business! We look forward to see you shopping with us again :)

Kind Regards,
The Luxurious Shop

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