The Luxury Bed Company Avis 

I saw this company on Instagram like most people in the US and decided to give it a chance, so I ordered a bed back in September 2023. Because it is a custom bed and it strictly says it takes 8-10 weeks, I expected it to be a while before it was delivered. The issue with this company and my bad experience is the delivery and quality assurance. The US delivery process, needs work. My bed came with missing parts and wasn't able to be assembled, I called the company and they assured me that the parts were there, fast forward to second delivery attempt and the bed still has missing parts and not able to be assembled. This is not only disappointing but very disheartening, that after waiting for all this time and spending all this money on a bed, its been a week dealing with this and going on 2, and I still do not have a bed and at this point and most importantly NOTHING to sleep on just pieces of a bed that cant be assembled due to missing parts. This is a very expensive lesson learned. And I hope this is rectified soon before I have to take other measures like trying to get my money back. Overall, the company needs to do better with their quality assurance and making sure everything is in tact before delivery. I know they just started shipping to the US and I should have waited a while before I decided to order something, because they clearly do not have everything in order, at least in the US they dont. I hope that someone contacts me to fix this issue and I am able to update this review with something positive.

Received our bed and mattress from The Luxury Bed Company and I am so pleased. The bed and mattress combo is like a dream! Our bedroom now feels like a hotel, it is so luxurious. The customer service is fabulous and the team couldn’t have been more helpful.

5 stars all round!

Can’t beat the luxury bed company! I’ve just ordered my 5th bed from them. The quality is outstanding and their customer service is second to none! 100% recommend.

This company is so helpful and accommodating. I ordered a bespoke sized bed (200cm x 200cm) and the process for getting this sorted was easy. Staff responded to calls and emails promptly. The bed fits perfectly and is of really quality. I highly recommend this company and will be using them in the future.

Absolutely in love with our new bed! Thank you so much and the lads that delivered and built it were 🫡
Wish I could do it all over again, amazing experience right from before the start!

Horrible customer service. Very dismissive lack of consideration. I ordered a bed and a bench for the bed. In September 2023 I paid 3800 which is extremely expensive. Here it Is January 2024 I have not received the bed I keep asking via email what is the status of the order when will it arrive. They replied said why do I need to know ? I just got a contact number literally 1/8/24 I call the male was so condescending not even close to empathetic I explained I have been sleeping on the floor two months ago I was told it was in customs you have to be able to provide a tracking by now. Now it’s they can’t help me until I take the order out of dispute meaning pay the the money I disputed with the bank. Why should I have to do that if the bed is in route and you should have a tracking. I said provide a tracking and I will do that. They said no they can’t. The moral of the story is this company of it’s even a company does not care about the consumer at all. It’s giving let’s scam Americans. Please don’t be stupid like me

This is my 3rd bed iv bought from The luxury bed company and we have two more rooms to fill! I couldn’t go anywhere else now ! Professional polite with the best beds and the most amazing mattresses!

The luxury bed is one in a million. The bed is unique, the quality is excellent. Thanks luxury bed company and definitely.

Fantastic experience from start to finish.

I’ve been wanting to get my new bed here for quite some time. The delivery guys were fantastic and super fast - they assembled the bed and took all the rubbish away with them, and the quality of my bed is amazing. I got the king size Hugo bed in cream velvet with the Cloud 3000 mattress and I absolutely love it. We even got the bed sooner than expected because of a cancellation, so I received it at the beginning of December instead of mid January. I would absolutely recommend this company to anyone, amazing service!!

I've honestly never had a better experience with a company in my life! I never give reviews, especially before even getting the item I've ordered but its been such a great experience I had to share.

From the very first (of many) emails with Joe he's just been so helpful and lovely. He's been so patient answering aaaall of my many queries quickly and he really went above and beyond to help me get the bed I've been dreaming of when I was having postcode delivery issues (that I really should have anticipated myself ahead of time). Brilliant company, excellent team and I cannot wait to get my gorgeous new bed :) :) :)

Just ordered and I had so many questions prior to ordering which both Meg and Callum answered efficiently

Very responsive and helpful messaging - easy to use website

Fantastic as per usual . Unfortunately I’m running out of rooms to put your fab products , I’ve had a bed , 3 ottomans , a large foot stool & now a chair , but I recommended a friend who has just ordered 4 beds/mattresses & an ottoman - so I’m still spreading the love for this brilliant company ❤️

Amazing quality ,Megan has been very helpful and great customer service. Just ordered our 2nd bed

I have had samples and just ordered my first bed! Meg has been so attentive to all my queries, providing prompt and accurate responses! Very excited for my custom bed now.

Great customer service !!! Joe is always helpful and excellent at his job!!! I can’t recommend him highly emough !!! Simply brilliant! 😊

Every thing in beds need to see very good

I have been back and forth on messages as there were so many beautiful beds to choose from and was unsure which fabric and colour to go for but eventually I made my decision and purchased my new bed along with various swatches. thanks so much for your help Megan you have been so patient and your advice has been spot on 😊
I have followed your page on Instagram for a while and so excited to finally buy one of your beds. Roll on the next 8-10 weeks as I can’t wait for it to arrive. Thank you again

They respond to my questions promptly. Always kind, professional & very helpful!

Honestly the best bed company around. I'm on my 2nd bed now from them and I love it. The quality is outstanding , the service is 5 star and they even come make it up for you and take the rubbish ☺️

Roll on my next bed hehe! Thanks again team LBC xx