Very impressed with my Mad Hatter purchases. They are of extremely good quality. One fault is I often find them to be out of stock of my chosen colour and you need to be wary of the sizing. Myself an... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolute legends and an awesome hat. Their silk lined beanies are waaaay better value for money than a lot of other companies so huge love for that. Shipping was a little slow so just order ahead if y... Voir plus
I have bought from this site on a few occasions. Always been easy to navigate and delivery is always swift. Thr bag is great quality and makes for a good present.
I have a growing collection of hats from the mad hatter and the quality is outstanding they wash so well and retain the shape brilliantly . the range of styles are very good and massive selection of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We sell Quality Branded Hats & Accessories for all Occasions and Seasons
Coordonnées de contact
21, Heathmeads, Pelton, Chester le street, DH2 1NA, Durham, Royaume-Uni
- 01913700346
- Sales@themadhatterofdurham.co.uk
- themadhatterofdurham.co.uk
4,8
Excellent
221 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Mad Hatter of Durham
I am glad you like them , thank you so much 🌷
Alex
Fantastic product and always fabulous…
Fantastic product and always fabulous service - thank you x
29 octobre 2023
Réponse de The Mad Hatter of Durham
Thank you for your wonderful review.
Alex
Really happy with the new jumper!!
Really happy with the new jumper!!! Quality is fantastic as always and can not fault the service!!! Love all my mad hatter products!
10 novembre 2023
Réponse de The Mad Hatter of Durham
Thank you 🙏
Alex
Quick service easy to use
Quick service easy to use . I love mad hatter purchases well made feel beautiful and supporting local business
7 novembre 2023
Réponse de The Mad Hatter of Durham
Thank you , supporting local is definitely the way to go at the moment! I really appreciate it 🌷
Alex
Only the best service
Only the best service, always received promptly and if I’ve had any queries always respond positively and promptly.
Amazing all round 🩷
12 novembre 2023
Avis spontané
Réponse de The Mad Hatter of Durham
Thank you so much 😊
Alex
Lovely selection of hats & quickly…
Lovely selection of hats & quickly delivered.
7 février 2023
Avis spontané
Réponse de The Mad Hatter of Durham
Thank you for taking the time to review.
Alex
Fantastic product & brilliant service
Fantastic product & brilliant service! 5 stars!
1 novembre 2023
Avis spontané
Réponse de The Mad Hatter of Durham
Thank you Jenn 🌷🌷🌷
Great stuff
Bought gifts from here many times now. Great hats and fast delivery. Highly recommend.
10 novembre 2023
Avis spontané
Réponse de The Mad Hatter of Durham
Thank you so much 😊
Alex x
For something special
Beautiful hat bought for a Christmas present added a gift box which was lovely a great quality made product and very speedy delivery will definitely be using this company in the future so glad I found you Mad Hatter of Durham
5 novembre 2023
Réponse de The Mad Hatter of Durham
I hope you had a wonderful Christmas, thank you for your review.
Alex
Great service
Great service. Very quick delivery. Packaging beautiful. Excited to give this as a gift for Christmas
5 novembre 2023
Réponse de The Mad Hatter of Durham
Thank you Sarah , I hope they like it ! Please spread the word x
Alex 🌿
I was asked to write a review on here…
I was asked to write a review on here after my delivery was not received and I based that review on the fact that the parcel was not received and not left in a safe place and no safe place was agreed as per royal mail website. This was not a cheap item and I expected this to be delivered to the correct property and for the money I paid signed for service. I have since had very negative conversations with an Alex who has basically tried to blame me for this item not being delivered safely. The first review was based on that simple fact and the response is very unprofessional and now this review is based on that bad service. I just want my goods I have paid for to be delivered to the recipient. I have now asked for a refund because I have no confidence in their service.
11 novembre 2023
Avis spontané
Réponse de The Mad Hatter of Durham
The item was delivered, and the photo was provided by the Royal Mail service you asked for when ordering your item , you paid for tracked , and got tracked to a other address , not at any time did you contact me to ask for another service , and of course if it’s been stole from a safe area where the Royal Mail has delivered ( not me personally) , we will refund and I’ve never distributed this at any point , in 9 years of trading I’ve never had any parcels stolen from customers property , very bizarre indeed , but I am not familiar with that area , refund has now been processed, so might take 7 working days !
Réponse de The Mad Hatter of Durham
Thank you 🙏
Loved the spare pompoms I just need to…
Loved the spare pompoms I just need to get them in red
1 novembre 2023
Réponse de The Mad Hatter of Durham
Thank you 🙏
Great business
Incorrect hat delivered. Resolved immediately, correct hat sent dispatched that day.
Communications excellent.
Would buy again from them.
19 octobre 2023
Réponse de The Mad Hatter of Durham
Thank you 🙏
Great quality
Second time ordering from MH.
Great quality, very quick delivery. I paid extra for the gift box which is definitely worth it if buying for a gift.
I still have my original hat for over 10years now, just goes to show the excellent quality they provide. One of my favourite online hat shop!
Well worth 5 stars
28 octobre 2023
Réponse de The Mad Hatter of Durham
Thank you 🙏
Over the moon with my purchase
Over the moon with my purchase! Quality is fab and it looks gorgeous!
26 octobre 2023
Réponse de The Mad Hatter of Durham
Thank you for reviewing.
Alex
Watch out for gift box addition to order
Website easy to use and found the hat I wanted to order quickly.
A gift box at £3.99 is automatically added to the order so please make sure that if you don't want one to remove. This caught me out and did not realise until I had placed the order. I messaged company to ask for it to be removed however did not see my message when I received an email to say order was being shipped following day. Replied to the email and left a message on the ansaphone and gift box was removed from my order and refund provided.
Super fast delivery - hat arrived within 48 hours of ordering.
Another fantastic hat - this is my second purchase.
26 octobre 2023
Réponse de The Mad Hatter of Durham
Thank you for great review.
Gorgeous!
Lovely hat and fast delivery. The wool is so soft and tactile. This’ll keep warm in the coldest of winter days whilst looking stylish too!
26 octobre 2023
Réponse de The Mad Hatter of Durham
I am over the moon you loved your hat!
Alex
Réponse de The Mad Hatter of Durham
Thank you 🙏
My favourite hats!!
Great quality hats lovely warm & stylish.
Colours to suit everyone and an excellent delivery service too
Likewise you can visit the shop too
24 octobre 2023
Réponse de The Mad Hatter of Durham
Thank you 🙏
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.