The Online Letting Agents Ltd Avis 

It had been generally good, but that feeling has been changed.

They seem to have enough knowledge regarding this business, but they do work only by online. I have felt their treatments unsatisfactory whenever I had problems in maintenance basically because they never visited the property. (From my understanding, they are in charge of this on behalf of the landlord.) I felt it seems to leave their work to me (a tenant).

Finally two and half months ago, I cancelled a plumber calling due to miscommunication with the agency. And they charged the fee to me. I would like to talk if it is legitimate with them, but they haven't reacted my email properly for two months. I don't know if they are investigating now, but it does not look so.

Update 8 Feb 2023: It is good to know TOLA had considered my email. But I could have thought they don't want to talk with me because they did not tell me how they had treated my case before this review. I don't know if I rushed but it was not the best timing, shame.

Because TOLA left their opinion regarding that particular event (although my review was not about this, so I think they should have emailed me personally regarding this), I also would like to write my thought about this. But it could be long and I don't think it is useful to other users, so I won't review every detail what happened.

Nevertheless for those who are interested in, if TOLA and the person in TOLA whom I had emailed with agree, I would like to open our previous conversation regarding that visiting of the plumber. I am not claiming it is not my fault, but I think it is arguable and unfair to be judged by TOLA.

Excellent service. Nothing was too much trouble. Great help and support. Worth every penny. Thank you so much!

Everything was dealt with quickly and effectively. The team was very proactive and resolved any complications immediately. Have used them before and would use them again

Have enlisted the marketing help of the firm a few times and found them very well organised, intelligent and helpful. Will definitely use them again

Very prompt, friendly, informed and helpful service. Highly recommended. I would not go anywhere else to let my property.

The team is always prompt to respond and is always there at the end of the phone if needed. The services we bought from the Online Letting Agents - EPC, PAT testing, EICR, were delivered on time and were excellent. The AST agreement is written in clear, understandable English. We are very pleased!

I have been using the online letting agents for a number of years now and have always received very good service from them. I know I can rely on them. Thank you again Team!

This is a very efficient and effective means to rent out a property. The service works well and requires little intervention by the Landlord.

I can highly recommend this company with its a first class service and fast response times to any issues with a property let.

Super professional and highly responsive (which is rare these days). By far the best value agent out there, and the best service!

First time using The Online Letting Agents to find a tenant and provide a part-managed service. I have been impressed so far with their friendly and efficient service, and they are also excellent value for money compared to high street agents.

I researched which online company was the best and The Online Letting Agents appeared to be the one.
My time wasn't wasted as they were amazing. They helped my tennant (who I found within 3 days) and myself through the process professionally and speedily. I don't hesitate in recommending the Online Letting Agents as the whole process was smooth and efficient...thank you so much TOLA!

I have used TOLA many times before. I have also recommended them to others. If you have the time to review applicants and attend viewings then it will save you hundreds of £s compared to a high street estate agent. The staff are also very efficient.

I have used TOLA many times now and continue to be amazed at their efficiency! It's a rare commodity these days in any industry but perhaps especially so in theirs!
Their service is also great value for money

After a horrific year with another online estate agent - I moved over to TOLA and the experience could not have been more different.

From my first interaction with Eleanor and her team, the experience has been nothing short of perfect. The small team at TOLA provides the service of a small but engaged local estate agent, despite being fully online.

Eleanor went above and beyond to help out with the conclusion of my previous tenancy agreement, deposit and check out issues despite this not being part of TOLA's remit.

The tenant find process went extremely smoothly and I was pleased to see multiple offers after the first rounds of viewing. I felt I could rely on Eleanor's expertise on when would be best to put the advert live, the asking price and dealing with tenants in-situ.

The check-in and pre-tenancy arrangements were also professionally handled by Eleanor and her team.

I cannot recommend TOLA highly enough if you are a landlord wanting to avoid high street agents. Unlike other agents however, you don't deal with call centres and the small team has full accountability to deliver a good service and I know that should there be issues in the future I can rely on them to resolve it for me. Thanks again Eleanor, Helen, Alex and Sarah.

Very helpful and responsive. Would certainly use again.

In the end, it was the Stakhanovite work ethic of Sarah, at the Online Letting Agents, that finally helped fulfil my long quest to become a landlord. In a flurry of activity (with her even sending messages after close of business; dedication indeed!), it was 5 days from the when the prospective tenants made a formal offer, to them moving in!

Her colleagues, from Magda and Eleanor, my initial contacts, through to Helen, are also to be commended for the consistency of their promptness in their responsiveness to my concerns - incessant questioning - not to mention their patience.

To truly, however, comprehend all their excellence, it is necessary to contextualise their performance. Just as the stars shine brighter for being situated against a bleak backdrop, so the efforts of the team at the Online Letting Agents glow when held up to my experiences with: Belvoir; Open Rent and 99 Homes.

If, however, you are not inclined to read such a verbose review, then here is a ‘sound bite’ appraisal in the parlance of a 1980s cheesy pop power ballad by Tina Turner. The team at the Online Letting Agents are: ‘Simply the best, better than all the rest!’ 

Even the Online Letting Agents corporate branding evokes a superior ethos to their rivals. The serene green is as soothing as the team at the agency; a happy confluence of aesthetics and ethics!

Which, unfortunately, was not the case with Belvoir; the crimson branding in itself should have a been a portend of the coming woe. The Belvoir lettings manager turned out to be the worst kind of evil a professional person can be: incompetent and duplicitous. 

I was never quite sure whether they were incompetently duplicitous; or the latter to cover up the former. In the end, this dialectical ambiguity didn’t really matter, for the result was the same - a complete loss of trust in their competence and integrity. Something I was never once given cause to doubt by the Online Letting Agents performance.

And I only consider myself to blame for my experience with Belvoir, because the lettings manager was basically a walking red flag; unfortunately, avarice made me think the emblem on it was pound signs. A transactional goal that should unite a landlord and agent was frustrated by poor communication with Belvoir.

Like all bad relationships it began with miscommunication; descending into non-communication, which suddenly revived all too late; when I resolved to terminate matters. Communications with the Online Letting Agents, however, was not characterised by such a capricious dialectic. Their responsiveness to my concerns remained consistent throughout; a demonstration of a professional ethos in itself!

Communication with OpenRent and 99 Homes never matched the standards of promptness and consistency of the Online Letting Agents but neither did it degenerate into a state of incommunicado.
One of the co-founder’s of Open Rent emailed me when I failed to make a purchase, passive aggressively asking why. After I, however, emailed a plethora of questions, I never heard from him again; with my questions answered by a different individual. And so it was each time; with never the same person responding.

Whereas at the Online Letting Agents, I was also contacted by a co-founder - Eleanor - who personally addressed all my questions, instead of delegating that chore. Eleanor also did not display the mercenary attitude of Open Rent’s co-founder, whose interest dissipated as soon as it became apparent, I was not ready to buy any thing. While Eleanor was understanding of my hesitancy to proceed.

So was 99 Homes, their responsiveness, however, was slow - and worse, they gave me legally and factually incorrect information. The latter was also true of OpenRent. The information - regarding composing my property description - was contradicted by Rightmove and the advertising regulator.

Whereas the Online Letting Agents never gave me any inaccurate advice; I could trust their professional judgement. And this is another stand out feature of their operation - competence; which excels in all areas.

They are, however, admittedly not the cheapest online agency; that is if your only metric for judging value is quantitative. Arguably though, value is a social relation, and therefore not so arbitrarily defined. And for me, the real value is in my relationship with them.

The ability to rely on their professional competence; integrity and prompt responsiveness, was especially invaluable in my case because they had to mitigate my own serial incompetence!

Hence, in conclusion, I can say, without a doubt, had it not been for Sarah’s superlative efforts, and the team at the Online Letting Agents, I believe I would never have fulfilled my ambitions to become a landlord, so: THANK YOU!!!! Cue Tina…

We have two properties rented through Online Letting Agency. I cannot say enough about this company! We are extremely impressed with their professionalism and would not hesitate in recommending this company.

I'm only part way through the process, but I am already very impressed. The customer service from Helen in the sales team in particular has been amazing. I needed to get the media done in a short time frame due to limited access to the property. Helen chased this through and kept me updated all the way.