I must say we have just received the best customer service from various staff in Bluwater Perfume shop, They helped and advised, got me discount using the points card we signed up to. Much appreciate... Voir plus
Établissement
Changer d'établissementUO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB
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I visited The Perfume Shop in Bluewater Shopping Centre today. I was served by Siobhan who was extremely helpful, she asked what I was looking for and went through different sizes and prices that w... Voir plus
L'entreprise a répondu
We had an amazing experience at the perfume shop in Bluewater Kelly B served us with big smiles really warming. We then decided to look around at different places for prices which were cheaper however... Voir plus
L'entreprise a répondu
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, Royaume-Uni
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Outstanding Performance
Went to Bluewater to get some perfume this week and Barbara was so helpful spent a lot of time letting me smell all the new perfumes I was interested in very greatful for all her help she was extra helpful as I have a disability in a wheelchair she was extra Helpful with the perfumes up high and behind the counter

Réponse de The Perfume Shop - Bluewater 59
Thank you barbara for all of her…
Thank you barbara for all of her amazing help, she chose perfect fragrances for me and my wife!

Réponse de The Perfume Shop - Bluewater 59
Best experience with BARBARA!
Best experience with BARBARA!! I went to the store to purchase some gifts for my husbands birthday. I work in retail myself and it was such a pleasure to be helped by Barbara. She was friendly, polite and extremely helpful. She was extremely knowledgeable about the aftershaves and her attitude for me was outstanding. Nothing was too much trouble for her and it was very clear she is not only good at her job but enjoys it and helping customers which I find to be rare. She is an asset to the store and the company. I will definitely use this store again and hope to see Barbara for more outstanding service.

Réponse de The Perfume Shop - Bluewater 59
I had the most amazing shopping…
I had the most amazing shopping experience at The Perfume Shop in Bluewater. I wanted to return a perfume that I had bought for my wife for her birthday, and the customer service I received was beyond excellent.
The ladies were very professional and knowledgeable about the products they were selling. I would especially like to mention Elizabeth and Siobhan for their outstanding service and assistance.
Thank you!!
B.C

Réponse de The Perfume Shop - Bluewater 59
Thankyou to sioban in bluewater for…
Thankyou to sioban in bluewater for very friendly and helpful service 10/10 perfect

Réponse de The Perfume Shop - Bluewater 59
Barbara at Bluewater was fantastic with…
Barbara at Bluewater was fantastic with her information related to fragrance and helped me choose a gift for my father. Excellent and exceptional customer service.

Réponse de The Perfume Shop - Bluewater 59
Went into the store today not really…
Went into the store today not really knowing what I was wanted. Tilly was so wonderful and patient. She really helped and made a difference to my shopping experience!

Réponse de The Perfume Shop - Bluewater 59
Siobhan is a very helpful
Siobhan is a very helpful, approachable, friendly and persuasive with a wonderful sweet convincing smile.
#bluewaterDartford

Réponse de The Perfume Shop - Bluewater 59
Barbara was very helpful
Barbara was very helpful, she made my experience very enjoyable and stress free.

Réponse de The Perfume Shop - Bluewater 59
Bluewater store served by Barbara and…
Bluewater store served by Barbara and Michelle wonderful service looking for a birthday gift great advice polite and very knowledgeable brought perfume gift wrapped perfectly can even design your own gift ribbon would highly recommend and I’m sure to be back soon thank you Bluewater team from a delighted customer

Réponse de The Perfume Shop - Bluewater 59
5 star service from Barbara at Bluewater store
We visited the Bluewater store to buy birthday gifts. We were assisted by Barbara who was very helpful and made some excellent suggestions. The prices were also very competitive. Barbara then told us about the gift wrapping service which included a personalised printed ribbon. She expertly wrapped both our gifts and made them look amazing. I would definitely recommend The Perfume Shop at Bluewater and especially Barbara who was so patient and helpful. Thank you.

Réponse de The Perfume Shop - Bluewater 59
Awesome service
Today, my son and I visited the perfume shop at Bluewater and we were attended to by Barbara. She was absolutely amazing — very friendly, patient, and professional throughout our visit.
Barbara took her time to help us choose the right fragrances, answered all our questions with a smile, and made the whole shopping experience enjoyable and welcoming. Her customer service was exceptional, and she truly went above and beyond to assist us.
Thank you, Barbara, for your kindness and excellent service. You are a great asset to your team, and we will definitely be returning because of the wonderful experience you gave us today.

Réponse de The Perfume Shop - Bluewater 59
Today I was met with so much joy from…
Today I was met with so much joy from Kelly
She was so knowledgeable on all the scents and help me to narrow down my search to the scents I wanted. Very professional in her approach
Best customer service at this branch
Thanks Kelly for all your help!

Réponse de The Perfume Shop - Bluewater 59
Assisted by Elizabeth today
Assisted by Elizabeth today, very helpful and personable. Thank you again.

Réponse de The Perfume Shop - Bluewater 59
Barbara is really great with assisting…
Barbara is really great with assisting us with our buying experience at Bluewater The Perfume Shop. Very attentive and gave us a really nice experience. Thank you.

Réponse de The Perfume Shop - Bluewater 59
How Customer Service Should Be
Thank you to the lovely Elizabeth, who was a great help to me today in the Bluewater branch and ensured I left as a happy, informed and well-treated customer.

Réponse de The Perfume Shop - Bluewater 59
Great service
Great service. I am very hesitant about buying new perfumes but Elizabeth at Bluewater was fabulous. Worked with my preferences, no pressure and I cam away very happy with my choice. Thank you.

Réponse de The Perfume Shop - Bluewater 59
I had no intention of buying any…
I had no intention of buying any fragrance when I visited the store in Bluewater. I was there for something else and just happened to walk past. I decided to have a quick look, with no expectation of purchasing anything. It has been years since I have stepped into a shop to buy fragrance as I have always bought online, so this was a rare visit for me.
As soon as I walked in, I was greeted by Barbara, and she completely changed the experience. She was warm, welcoming and genuinely helpful, without any pressure at all. It did not feel like a sales situation. It felt like speaking to someone I had known for years.
I have worn the same fragrance for around 15 years and never considered changing it. Barbara took the time to show me a wide range of options, going back and forth across the store and letting me try different scents at my own pace. There was no hard sell, just excellent service and real enthusiasm.
There was also a buy one get the second half price offer, which was a bonus, but the reason I made a purchase was entirely down to the experience.
It was a fantastic experience and I would highly recommend visiting the store, especially if Barbara is there. If she is not already the manager, she should be. She is a real credit to the business.
Barbara even charged my .10p for the bag ...

Réponse de The Perfume Shop - Bluewater 59
Elizabeth helped us in the blue water…
Elizabeth helped us in the blue water store today. I’m very fussy with perfumes and she was so helpful in helping me decide and giving me advice. Excellent customer service and a wonderful woman overall. 10/10

Réponse de The Perfume Shop - Bluewater 59
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