We always visit the perfume shop to stock up on perfumes and also see what new scents are available and try them out. It's always a pleasant experience and all the staff members are really helpful e... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 63, Braintree Village, CM77 8YH Braintree, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Walked into this store and Kelly was an absolute ray of sunshine. Helped me pick out an amazing fragrance for a 50th birthday gift and suggested some samples tp try as well! Absolutely stellar service... Voir plus
L'entreprise a répondu
Staff very helpful....I would have given a 5 however they do not stock Dior which is not clear on the website, perhaps show ON LINE ONLY...We purposely travelled to the shop !
L'entreprise a répondu
Amber was absolutely amazing! Made our experience in store super easy for my brothers birthday gift! Never stopped here before but I’ll definitely come back
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 63, Braintree Village, CM77 8YH, Braintree, England, Royaume-Uni
4,9
Excellent
126 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amber was fantastic
Amber was fantastic, immediately engaged with me and knew just what I was after, great service…..she should definitely be on commission!
4 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely service from amber today
Lovely service from amber today! A lovely lovely lady 💕 Thank you so much for all the help xxx
4 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was brilliant
Amber was brilliant, and helped pick the best perfume as a gift for a 21st!
4 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer service
Amber was super helpful, very friendly in finding me what I needed today and served me with a smile on her face!
4 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was amazing
Amber was amazing with helping me find the perfect fragrance. Would recommend anyone who’s struggling to find their own fragrance which suits them to pop in and have a look.
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber served me so knowledgeable and…
Amber served me so knowledgeable and polite. Great customer service never felt rushed Thanks Amber
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was brilliant and helpful
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was absolutely amazing
Amber was absolutely amazing , great customer service . Would highly recommend this store
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber served me today great experience…
Amber served me today great experience all around
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was amazing she helped greatly in…
Amber was amazing she helped greatly in selecting the perfect perfume for me ❤️
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff very helpful....I would have…
Staff very helpful....I would have given a 5 however they do not stock Dior which is not clear on the website, perhaps show ON LINE ONLY...We purposely travelled to the shop !
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello Brian,
Thank you for taking the time to leave your review. I am pleased to hear that our store team were helpful during your visit, and we appreciate your feedback regarding the availability of Dior products.
I am sorry for any confusion caused. We do stock Dior fragrances in selected stores, however, not all of our stores carry the full Dior range due to availability and store-specific stock. Dior products are not exclusive to online, but we would always recommend checking availability with your local store before travelling to avoid any disappointment.
Thank you again for sharing your feedback, and we will ensure this is reviewed to help make our stock information clearer for customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amber was so helpfup with getting us to…
Amber was so helpfup with getting us to pick a perfect perfume for our daughters birthday! Very friendly staff and helped us to pick out a wonderful gift.
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Amber 👌🏻
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful service polite and pleasant
Wonderful service polite and pleasant. Amber was absolutely amazing so helpful. Kyan was charming helpful and made me smell nice!
3 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We visited the shop today
We visited the shop today, and had an wonderful experience by Kyan
2 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kyan Made our Day!It was so pleasure to…
Kyan Made our Day!It was so pleasure to purchase with him
2 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
nice experience and great customer…
nice experience and great customer service by kyan
2 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber gave excellent customer service…
Amber gave excellent customer service with a smile 😊
2 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was fab
Amber was fab! Went in thinking I would love the new Jean Paul gaultier and came out with a recommended one from amber which smelt even more delicious! Thanks Amber
2 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.