What can I say, we popped in for a look round and the customer service ladies were fabulous - Kim and Elaine! They were knowledgeable, knew where each perfume product was and helped with other items... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went into the Perfume shop in Livingston today to find a gift for my friend and was warmly greeted by Kim. I received great customer service from Kim and she really helped me find exactly what I was l... Voir plus
The staff at the perfume shop keeps me coming every time. They offer top notch service delivery. Finn is my all time favourite staff at the perfume shop. I met Aurora for the first time and she also d... Voir plus
L'entreprise a répondu
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, Royaume-Uni
4,7
Excellent
55 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Went into the Perfume shop in…
Went into the Perfume shop in Livingston today to find a gift for my friend and was warmly greeted by Kim. I received great customer service from Kim and she really helped me find exactly what I was looking for and more! 10/10 experience 😊
30 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Amazing
What can I say, we popped in for a look round and the customer service ladies were fabulous - Kim and Elaine!
They were knowledgeable, knew where each perfume product was and helped with other items as well. Very pleasant, professional and have always bought perfume from this shop due to the professionalism, helpfulness and always greeted with positive vibes and smile 😁 keep going and see you all again soon for another buy up ❤️
29 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing Staff
The staff at the perfume shop keeps me coming every time. They offer top notch service delivery. Finn is my all time favourite staff at the perfume shop. I met Aurora for the first time and she also did a great job. I look forward to visiting the shop again soonest.
24 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
the customer service was great
the customer service was great from kim and fin they were so helpful and had a great attitude i would highly recommend this place
27 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wow what can I say about Kim that’s…
Wow what can I say about Kim that’s works in the Livingston store took my daughter and her cousin in for there 1st high school perfume and the help Kim gave them was amazing she went up and beyond for them they where so chuffed with there choice thanks again Kim
27 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was great
Kim was great! Great customer service! Highly recommended thank you Kim
25 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic service by Kim at the…
Fantastic service by Kim at the livingston perfume shop. I didn't know what I wanted and she managed to find the exact perfume I was looking for. Thank you so much
20 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was very helpful
Kim was very helpful, I got exactly what I asked for and the offer on in store made it a bargain in my eyes.
19 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I would give them more stars but that…
I would give them more stars but that max is 5 unfortunately . 10/10 experience
We loved the staff i would recommend this to everyone i know. The staff were helpful and respectful and Aleah was so kind aurora was very respectful to my mother would always come backkkk.
19 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service
Great service, very helpful staff members. From arora and aleyah, helped my son and daughter choose out a perfume. Managed to get a wonderful present aswell.
19 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went in looking for a new scent and…
I went in looking for a new scent and Aurora from my local branch went above and beyond helping me find a new aftershave
9 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited The Perfume Shop store 00109
I visited The Perfume Shop in Livingston (Store 109) and wanted to recognise two members of staff who made my experience exceptional firstly, Aurora, who served me on this visit, couldn't have been more helpful she was friendly, knowledgeable and genuinely took the time to help me find exactly what I was looking for, I never felt rushed, even though all the other shops had already closed she stayed patient, smiling throughout, and made the whole experience enjoyable i also recognised another member of staff, Fin, who helped me on a previous visit back in May she was equally fantastic, with excellent knowledge of fragrances and the same warm, welcoming attitude together, Aurora and Fin make a brilliant team, in a time when great customer service can be hard to find, they both went above and beyond, there professionalism, product knowledge and genuine care for customers really stood out i sincerely hope The Perfume Shop knows what an asset these two are, because they are a huge credit to the company, they made what could have been a simple shopping trip a genuinely memorable experience
Thank you both I look forward to shopping with you again.
7 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always a pleasure to shop here staff…
Always a pleasure to shop here staff very friendly and helpful
1 mai 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience, very friendly and helpful staff. Very good selection of perfumes.
2 mai 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks to Claudia, Sophie and Aleah
Thanks to Claudia, Sophie & Aleah for making my choice so easy and helping me pick something out for a loved one.
7 mars 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Experience in store.
Had a wonderful experience talking to both of the representatives (Claudia and Kem)here at the store explained about the perfumes and about the VIP Cards and points.
The perfume shop - livingston 1
4 avril 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aleeha was fantastic
Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior manager i recognise true passion, she's a keeper! Store Livingston Centre.
Thanks
Aamer
10 mars 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
E- mail sent not just with order
E- mail sent not just with order, but also about the dispatch & arrival of the delivery
9 février 2026
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from 3 lovely ladies.Went to the store in livingston today…
Went to the store in livingston today as the fragrance store hadn't prepared my order.
The ladies in store helped me get what I needed and gift wrapped it for me too.
Love the ribbon offer it's fantastic.
Very happy customer today thankyou ladies in store on Saturday 14th February.
14 février 2026
Avis spontané
Réponse de The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.