Absolutely delighted with my purchase. Price was cheaper than anywhere else. Website easy to navigate. Amazing selection of scents & more. Choose free delivery so didn't expect it to turn up literally... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB NORWICH, GB
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Lisez les avis des autres
I like the perfume shop, always better deals than most places. Royal Mail delivery not good! They give you a time slot and turn up hours later, I don’t want to spend my entire day waiting for a del... Voir plus
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Everything is perfect friendly staff so helpful and patient also polite. Amazing products ven ordering from the app is easy and fast with excellent speed and great prices 👍 . My favourite place to t... Voir plus
L'entreprise a répondu
Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beaut... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB, NORWICH, Royaume-Uni
4,8
Excellent
62 avis
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Lilli - Norwich Store excellent
I always get served by Lilli in the Norwich branch.
Always greeted with a smile and always very polite.
Brilliant customer service and a lovely store.
15 avril 2026
Avis spontané
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing when there are offers on but a…
Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beautiful! x
7 avril 2026
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Click and collect ready within 2…
Click and collect ready within 2 hours...lovely job!
11 juillet 2025
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer service was excellent
The customer service provided by Emily was fantastic. She was quite helpful and the options she recommended fit the description perfectly.
26 mars 2026
Avis spontané
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Simple process.
Very friendly and professional service, the store assistant sorted everything out for myself and 4 days later the item arrived.
21 mars 2026
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service and a sample in the box which I would never have tried but will now definitely but.
27 février 2026
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Swift delivery and affordable perfume.
26 février 2026
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Cannot believe how quick I received my…
Cannot believe how quick I received my mulgar perfume, and at a great price. Believe me I shop around and this was the best price by far
6 décembre 2025
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Brilliant
Brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant
3 décembre 2025
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Norwich - Maddie Excellent Service
Maddie really made a difference today. She was so kind, gentle, and attentive while helping me choose a perfume. There was no rush, no pressure... just genuine care and a warm presence. You can tell she truly enjoys helping people, and it shows in the calm, comforting way she speaks and guides you.
Her kindness felt real, and that’s what stood out the most. She turned a small moment into something memorable simply by being herself. Maddie, thank you.. your warmth and grace truly made my day better. You’re a lovely person and an asset to your team.
28 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Easy to order and find product details
Easy to order and find product details. Fast delivery
17 novembre 2025
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Very quick delivery and amazing price
18 novembre 2025
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Customer feedback
Served by Maddie in the Norwich shop she was lovely, friendly, informative,encouraging without being pushy, a pleasure to be served by her, fantastic customer service.
11 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Delivery was very quick as promised and…
Delivery was very quick as promised and paid for.
Product was as expected.
30 octobre 2025
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Norwich 145
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Order arrived very quickly very pleased…
Order arrived very quickly very pleased with my item
25 septembre 2025
Réponse de The Perfume Shop - Norwich 145
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
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