Having had lukewarm customer service at a perfume counter elsewhere we went to The Perfume Shop at Silverburn. Staff were really friendly and helpful and rather than just buying the aftershave we we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jill helped us to find our wedding scents in the middle of July and made it such an enjoyable experience. Her professionalism, vast knowledge and genuine joy helped us massively in buying our scents a... Voir plus
L'entreprise a répondu
Five Stars – Jill is an absolute gem! I am a huge fragrance collector and very particular about my scents, but Jill at the Silverburn store makes every single visit a total joy. She is super fr... Voir plus
L'entreprise a répondu
I was recently went to the perfume shop silverburn to get a fragrance, but I was stuck with which one to buy. Nicola served me and was so welcoming, thorough and helped steer me in the direction of wh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, Royaume-Uni
4,9
Excellent
128 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Jill and Faye were extremely helpful!
Jill and Faye were extremely helpful!! Helped picked my sisters wedding perfume and couldn’t have been any nicer!! Thanks ladies
27 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
I went to silverburn looking for a…
I went to silverburn looking for a perfume for my granddaughters birthday. I was struggling looking and hannah came over to help me. I have never been treated with such respect and politeness as I was with this young lady. She certainly knew what she was talking about and I will definitely be coming back!.
My granddaughter also loved her perfume!!
19 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing customer service
Amazing customer service. Jill Took lots of time to help us find the right aftershave. She was so super helpful and pleasant. All the staff were.
19 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Highly recommend
Kipp was super helpful today and was really patient with me while I asked to smell several testers - I was very indecisive. Once I'd decided on an aftershave, Kipp wrapped the bottle for me and kindly gave me a complimentary personalised ribbon which was a lovely touch. Excellent customer service!
19 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Denise at sliverburn store was superb
Denise at sliverburn store was superb. Amazing service and helped me go for a new scent for my wedding. Very much appreciated, thank you. Would highly recommend
16 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Fantastic service
Best customer service ever from Kit in the silverburn branch he gift wrapped my set perfect for me was very chatty made me feel the perfect customer .
7 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
We visited Silverburn Perfume shop.
We visited Silverburn Perfume shop.. Kipp was awesome..very friendly & Informtive.. this shop is one of a kind and so is Kipp..
All the best ..
6 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
SUPERB
All the shop assistants were extremely helpful & made ensured that we smelled every perfume/aftershave possible for our wedding day! Great service
5 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thank you for your review!
The Perfume Shop
Friendly perfume shop, would recommend!
We were helped by Rosina who was really nice and patient, showed us lots of different options and was lovely to chat to. Recommend going here, they had a discount on and it was a great deal too. Thanks so much!
4 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Elaine was very pleasant and helpful…
Elaine was very pleasant and helpful and helped us find exactly what we wanted. Excellent service
4 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thanks for your positive words! We appreciate you.
Kind regards,
Sharain
Order was fulfilled in a timely manners…
Order was fulfilled in a timely manners folks at store were fantastic.
23 juin 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
I was in your Silverburn store in…
I was in your Silverburn store in Glasgow and was served by Hannah. Hannah was very helpful and went out her way to help me select a number of perfumes.
Because of Hannah I only go to your Silverburn store.
9 juin 2025
Réponse de The Perfume Shop - Silverburn 249
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Staff are great
Staff are great, Janice helped us pick out our perfume and aftershave and had a great chat.
19 juin 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
TPS SILVERBURN
Absolute top class service from the girls once again the beautiful bubbly Helen always sorts me out with different perfumes for my wife as I am hopeless when it comes to perfume she even thinks of the message to write on the ribbon when wrapping my perfume and even the older lady who I think is the manager always asks me how I am and is very chatty.You always get the personal touch from the staff and my wife has loved every perfume I've bought from there.👌👌👌
2 juin 2025
Avis spontané
Excellent service
Janice was extremely helpful and friendly during my visit. I was looking for Prada and she was great
7 mars 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Réponse de The Perfume Shop - Silverburn 249
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Fantastic service from Denise and the…
Fantastic service from Denise and the rest of the staff at the silverburn store. Denise was very polite and attentive. Didn't pressure us into a decision and helped up chose the perfect wedding perfume and aftershave.
1 avril 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hello,
Thank you for your kind words! We're so happy to hear you had a positive experience at our Silverburn store. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are delighted to hear that you found our staff helpful. We hope you enjoy your wedding day!
Best wishes,
Jasmyn
Knowledgeable and helpful
Knowledgeable and helpful staff especially Emma who helped an indecisive customer make a decision. Delighted with my choice and wish to thank patience of the staff. Points now added to my account and look forward to discounted purchases in future
25 février 2025
Avis spontané
Réponse de The Perfume Shop - Silverburn 249
Hello,
Thank you for your kind words! We're so pleased to hear that you had a positive experience with our staff. We strive to provide excellent customer service and are delighted that Emma was able to help you make a decision. We look forward to seeing you again soon.
Kind regards,
Jasmyn
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.