Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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Lisez les avis des autres
Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... Voir plus
L'entreprise a répondu
Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... Voir plus
L'entreprise a répondu
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, Royaume-Uni
4,9
Excellent
195 avis
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Came in today and Tristan served me
Came in today and Tristan served me, great experiențe will be back
14 août 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Really nice customer service by Sian…
Really nice customer service by Sian and Tristan they helped find the products I needed and provided great wrapping
13 août 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
My go to perfume expert.
Mariola provided outstanding costumer service! She was friendly, helpful and efficient. Highly recommend!
22 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Westquay Southampton The Perfume Shop.
Westquay Southampton The Perfume Shop.
Warm welcome from Alisha and the store manager, was very helpful and lovely helping me and my friend to find the right scent for Mother’s days! Packaged my gifts very nicely too!
26 mars 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hello,
We're so happy to hear you had a positive experience at our store. It's wonderful to know that Alisha and the store manager were able to provide you and your friend with such great service. We appreciate you taking the time to share your feedback and we'll be sure to pass along your compliments to the team.
Kind regards,
Jasmyn
Great customer service
I had a wonderful experience today at The Perfume Shop West Quay thanks to Maryam! She was incredibly helpful, knowledgeable, and patient while helping me find the perfect fragrance. She took the time to understand what I was looking for and made some great recommendations. Her friendly attitude and excellent customer service made the whole experience enjoyable. I’ll definitely be coming back—highly recommend asking for Maryam if you need assistance!
22 mars 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hello,
We are delighted to hear about your positive experience at our store. It sounds like you had a wonderful time and we appreciate you taking the time to share your feedback. We are proud of our team and their commitment to providing excellent customer service. We are thrilled to know that you were able to find the perfect fragrance with the help of our associate. We are grateful for your kind words about their friendly attitude and excellent customer service. We hope to see you again soon!
Many thanks,
Jasmyn
I went on the 8th of March to buy a…
I went on the 8th of March to buy a perfume for my mum and I was helped by a lovely lady called Mia she helped me find something in my budget and was extremely helpful and friendly
8 mars 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hello,
We are so happy to hear that you had a positive experience with our team. It's wonderful to know that Mia was able to help you find the perfect perfume for your mom. We strive to provide excellent customer service and we are thrilled that Mia was able to exceed your expectations.
Kind regards,
Jasmyn
Stopped by at the store in Westquay and…
Stopped by at the store in Westquay and Angelika was really helpful today.
5 mars 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Superb customer service
I visited the Perfume Shop at West Quay last week looking for a new perfume. Emily couldn’t have been more helpful and kind. She was knowledgable about different scents and provided different samples to ensure I found the right one (based upon my taste). She was absolutely fantastic. Thank you Emily.
15 février 2025
Avis spontané
I’m happy I was ordered online they’re…
I’m happy I was ordered online they’re delivered on time and safely
13 février 2025
Réponse de The Perfume Shop - Southampton West Quay 375
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Amazing customer services
"I would like to sincerely thank Mariola and Alishia for their wonderful service at the perfume shop in Southampton-Westquay. Both ladies demonstrate great professionalism and attentiveness to customers' needs. It’s truly a pleasure to shop with such exceptional individuals. They definitely deserve praise for providing top-notch service."
10 février 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Amazing service
I came to the shop today to get present for my nephew and I got amazing surprise galentine presents.Thank you very much Mandy and Brad for excellent service
10 février 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Mariola in Southampton (West Quay)
Visited your store in West Quay, Southampton, to get a valentines gift for my girlfriend. Mariola helped me straight away and was very attentive. Helped me sign up as a member so I could get discount on the gift I bought. She wrapped my present before I left as well. Very good customer service and she is an asset to the store. Thank you.
9 février 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
We're thrilled to hear about your positive experience at our West Quay store. It's wonderful to know that Mariola provided such exceptional service, going above and beyond to help you find the perfect Valentine's Day gift for your girlfriend. We appreciate your kind words and will be sure to share your feedback with Mariola.
Kind regards,
Sharain
Had a very warm reception by Mariola at…
Had a very warm reception by Mariola at the Southampton westquay branch. She was professional, friendly and very helpful. I am very pleased with the customer service and my purchase
11 janvier 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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