Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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Lisez les avis des autres
Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... Voir plus
L'entreprise a répondu
Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... Voir plus
L'entreprise a répondu
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, Royaume-Uni
4,9
Excellent
195 avis
Demande des avis aux clients
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Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
My perfume was ordered in Southampton…
My perfume was ordered in Southampton store with an 20% discount and delivered by post quickly but unfortunately we saw the same product much cheaper on line at Amazon. Very very disappointing. Probably buy from Amazon next time.
1 décembre 2025
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Not received my order and no updates…
Not received my order and no updates given 6 days from the day of order.
24 novembre 2025
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
I am so sorry to hear you have not received your order. Please pop in touch via email at reviews@theperfumeshop.com so we can help locate this issue for you.
Kind regards,
Sharain - The Perfume Shop
Kartę selection,friendly service grom…
Kartę selection,friendly service grom Mrs.Mariola
9 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Hadiza had excellent service 5 start…
Hadiza had excellent service 5 start review
21 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Ava May was amazing!!
Ava May was amazing!!! So helpful! Would recommend to anyone. Patients of a saint as have a very indecisive teenager.
20 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The staff were excellent
The staff were excellent. Knowledgeable and approachable. A breath of fresh air compared to other stores I visited yesterday.
You could tell they were truly happy to be there and were a good team. What a difference it makes to a shopping experience.
14 novembre 2025
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Their complaints department are an…
Their complaints department are an absolute joke,
31 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi
We regret that you had a negative experience with our team. We'll look into this to see how we can improve. if you need this discussed with our customer service, please contact at reviews@theperfumeshop.com.
Thank you.
The Perfume Shop
Staff were exceptional
Staff were exceptional, in helping and understanding our requirements, very friendly and clearly they enjoy their working environment. Felt very comfortable in the shopping arena! Very nice to feel welcomed! What's more one of our items required was out os stock and we ordered it, this item arrived the very next day, unbelievable service - thank you
4 novembre 2025
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Emily and Brad was so helpful and they…
Emily and Brad was so helpful and they try they best
29 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Wedding Day Perfume!
We came into The Perfume Shop the day before our wedding and were helped by Brandon — he was absolutely lovely! My now husband is super fussy and had no idea what he wanted, but Brandon was so friendly and patient. He gave honest advice, wasn’t pushy at all, and encouraged us to try scents properly on the skin and come back once they’d settled.
Thanks to him, we found our perfect fragrance — Dior Homme — which was just lovely. It’s now our signature wedding scent and will always take us back to that special day. Couldn’t recommend Brandon enough!
9 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Great service
Great service, the staff Mariolla & Tina were very friendly and helpful, they made some great perfume recommendations! Would definitely recommend.
7 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Maryam was brilliant she helped us out…
Maryam was brilliant she helped us out and found us the best deal thank you
3 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
G was amazingly helpful
G was amazingly helpful. Easy to talk to and knows her stuff. Just got the perfect fragrance all thanks to her
27 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
I bought some perfume at The Perfume Shop Southampton
I bought some perfume at The Perfume Shop in Southampton yesterday. It was my second purchase there. I like the VIP Rewards program for customers. But I'm most pleased with the service from a lady named Mariola. She's a professional with extensive perfume knowledge. She can advise and help you choose the right fragrance. Thank you.
16 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
I've been on perfum shopping yesterday…
I've been on perfum shopping yesterday with one my friend we talk about fragrances and one of the staff came to us with positive attitude and smile, her name is Mariola we started conversation , in the end she offered me gift set of my favourite perfume with little discount. Its was good experience and perfect customer service
26 août 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hello,
Thanks for your review. We're happy to hear about your positive experience and that you were pleased with the customer service you received while shopping with us. We appreciate you choosing us.
Kind regards,
Jasmyn
The Perfume Shop
Marioua was extremely helpful and kind…
Marioua was extremely helpful and kind in giving extra bonuses to purchase. Great to be able to use the one for all voucher in store.
26 août 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Mariam was very kind,very helpful
Mariam was very kind,very helpful. Her service was excellent
22 août 2025
Avis spontané
Réponse de The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
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