Amazing customer service from Jill this morning. Went in to buy a birthday gift for my mum and Jill was so friendly and extremely helpful. My gift was wrapped beautifully and has a personalised messag... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE WARRINGTON, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Service from Kiah was honestly impeccable on the day I arrived in store. I have been looking for a new scent new me vibe - and my partner was looking for something for holidays. Sometim... Voir plus
L'entreprise a répondu
Phoned to see if they had a perfume which Jill said they had and would keep it till called in a picked it up Jill was brilliant and even gifted wrapped it and signed me up for membership in no time... Voir plus
L'entreprise a répondu
Visited the Warrington store today with my fiancé to pick out the scents for our wedding in 6 weeks. We were greeted by Loren who was amazing in helping us, although I already knew the perfume I wante... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE, WARRINGTON, Royaume-Uni
5,0
Excellent
261 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A massive thank you to jill for my…
A massive thank you to jill for my perfumes. All I had in mind was I wanted something coconut and she spent the time finding the perfect one for me :) xx
31 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I have been purchasing
I have purchased the most beautiful perfume today and was served by Loren. She was extremely helpful and had all the time in the world to let
Me smell many fragrances!!! I will be returning after
My purchase today.
31 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very friendly staff
Very friendly staff, especially Loren who helped me find the new fragrance I was looking for. Will definitely be returning for my next purchase.
19 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a great experience at the perfume…
I had a great experience at the perfume shop thanks to Elle. She was friendly, welcoming, and incredibly knowledgeable about the fragrances. She took the time to understand what I was looking for and recommended a few perfumes that suited my taste perfectly, without making me feel pressured. Her excellent customer service made the whole experience enjoyable. Thank you, Elle, for your patience and professionalism—I’ll definitely be back!
30 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great shopping experience
Jill was brilliant .A lovely lady who spent the time helping me choose the best gift for my granddaughter.
The price was good as well. I will certainly be back again & would highly recommend this shop & Jill the wonderful sales assistant who helped me so much.
30 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
I visited the shop with no idea what I wanted so needed advice
Jill who served me was so patient and knowledgeable.
Asked who it was for and age .Spent time with different scents and made sure I was happy with my choice .Great
Customer service
2 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Would like to say that Loren was so…
Would like to say that Loren was so helpful with helping me to decide on a gift for my husband. She is very knowledgeable and friendly. Husband loves his aftershave. Will definitely go back again. Thanks Loren ☺️
16 mai 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always a friendly face and extra…
Always a friendly face and extra helpful! Above and beyond to make sure the customers get the right product! Especially Lauren i think name is? Super healpful!
2 mai 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had great service in store today
Had great service in store today! The girls were lovely and no pressure to buy. I left really happy with my new perfume
31 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely lady named Elle was so helpful…
Lovely lady named Elle was so helpful great customer service. Very polite and professional. In love with my new perfume :)
31 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service from Loren!
7 juin 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elle was fantastic today
Elle was fantastic today. She took the time to help me find a perfume I liked she was patient and attentive. And I love my new Miu Miu perfume. Thank you again and I will be back soon.
31 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jill gave me great customer service
Jill gave me great customer service, second time buying this week
30 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I would like to say a big thank you to…
I would like to say a big thank you to Jill! Lovely lady helped my husband to choose the best perfume for my birthday.
Thank you!!!
27 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Me and my partner when to pick perfume…
Me and my partner when to pick perfume for me and this women Jill was very helpful showed me the difference perfumes and let me smell them and told me the prices , she also give us a lovely candle with a small perfume spray for my partner and a tester lovely women good shop
28 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely staff happy to help with…
Lovely staff happy to help with anything you need. What new, whats coming out. What the ladys like😉
16 juillet 2026
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Great experience, very friendly staff, especially Aaliyah she was extremely helpful and made up for the unfortunate experience with online customer service.
25 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Today i was served by nice person Loren…
Today i was served by nice person Loren from warrington the perfum shop.She was very helpfull and i walk out from shop with smile.Thanks
26 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by Aaliyah and Lauren
Served by Aaliyah and Lauren, really great satisfaction...
26 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kian was superb
Kian was superb. Great knowledge and understanding of the products. She was patient and couldnt do enough to make sure I received the best customer service. Credit to the company.
24 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.