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2,9
9 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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So very pretty .absolutely love it .it has a special meaning to me.as my dad loved robins .it reminds me of him
Réponse de Thepetdrop
Thank you for your lovely feedback. We really appreciate it. God bless xx
If I could give zero stars I would. I ordered a robin bracelet and necklace. Both had messily painted areas and the paint on the bangle was chipped. I send an email to the customer services email repeatedly, contacted them via Facebook and messenger. I have had no response to ANY of the communications. Bearing in mind returns have to be agreed and there is only 14 days to do this according to their policy, I contacted PayPal for a chargeback which was found in my favour. I notice a lot of replies to negative comments on here suggest they had no record of communication, but this cannot possibly be the case here as I tried so many ways to make contact. Avoid this company at all costs. UPDATE: in response to this reply below, if my email was bouncing back, which I doubt very much, why didn’t you contact me using the two other methods I used to try and reach you? (not connected to my email) I didn’t call any names. I simply asked for a reply and resolution. And yes I did send multiple communications, of course I did! PayPal do not side with someone just for fun. Just improve your customer service and respond to emails. Simple!
Réponse de Thepetdrop
A warning to all business owners. If you ever see this woman buy anything from you, refund her immediately and dont send the goods. She bought items off us which were posted in a good and timely manner. She received and then emailed back which we responded to only to have it immediately bounce back due to her email settings. We said to return and we would refund or could send out the items again taking into account her concerns. As the email bounced she couldn't see this and then hounded us with more emails calling us names. None of which we could reply to. She then raises a case with PayPal and I submit to them evidence we had replied to her with how to resolve only for PayPal to also side with her. We are now down on the products. The postage and the money all because this woman cant sort her email settings.
If I could give this person 0 stars, I would too.
Totally rip off company, kept insisting that my parcel has been delivered, saying that they have proof, when I ask to see the proof they go quiet, my house is monitored by 2 cameras and nothing has arrived, they then told me to contact the carrier which is wrong as they have a contract with the carrier not me, do not use this rip off company , they lie and do not answer AVOID at ALL COSTS
Réponse de Thepetdrop
Hi Barry,
We’re sorry to hear you remain unhappy with this situation.
We did provide the Royal Mail tracking details and delivery confirmation available to us at the time, which indicated the parcel had been delivered successfully. We understand how frustrating situations involving missing parcels can be, particularly when tracking information differs from a customer’s expectations.
We would also like to clarify that we did continue responding to your correspondence and attempted to assist based on the information provided by the carrier.
While we appreciate this situation was disappointing, we do take customer concerns seriously and always aim to help where possible.
Kind regards,
The Pet Drop
I bought one of the forever robin bracelets. It is really sweet but disappointing that the robin is only single sided and so 50% of the time it’s just a blank silver coloured blob!
Réponse de Thepetdrop
Hi Karen,
Thank you for your feedback and for your kind comments about the bracelet design — we’re glad you liked it overall.
We also appreciate your comments regarding the robin charm being single sided, as we understand this may not have been what you expected. Feedback like this is really helpful and will be taken on board as we continue reviewing and developing our product designs.
Kind regards,
The Pet Drop
Poor quality jewellery and poor service received by the company
Réponse de Thepetdrop
Hi Sam,
We’re sorry to read this feedback. We take both product quality and customer service very seriously, so we’re disappointed to hear this was your experience.
Unfortunately, we’re unable to locate any recent correspondence or order details from the information provided here, but we would really welcome the opportunity to investigate this further and resolve any issues.
Please contact us via the email on your order confirmation with your order details and we’ll be happy to assist you.
Kind regards,
The Pet Drop
I ordered 2 robin bracelets. 1 of the bracelets didn't even have a robin on it. These things can happen, so I contacted customer services twice and have never had a reply.
Réponse de Thepetdrop
Hi Sian,
We’re really sorry to hear this and completely understand your disappointment if one of the bracelets was missing the robin charm.
We do reply to all customer emails we receive, so we’re sorry if your messages didn’t reach us for any reason. We’d really like the opportunity to look into this and put it right for you.
Please contact us again with your order details and a photo of the bracelet received, and we’ll be happy to resolve this as quickly as possible.
Kind regards,
The Pet Drop
Great company to deal with. Bought a paw print necklace for my wife and also a bangle which she loved. Well worth the money and definitely recommend to all.
Réponse de Thepetdrop
Thank you for the lovely feedback. God bless
I placed my order as love the cat charms on the web site expecting to receive what i placed but a few charms were different and when I emailed them they just said that the photo was what they took as I took photos to prove that they had not sent me what ordered and was very disappointed.
Réponse de Thepetdrop
Hi Annie,
We’re sorry to hear you were disappointed with your order.
This particular bracelet was designed as a surprise-style charm bracelet, where the images shown on the website were intended as examples of the types of cat-themed charms that may be included. We did also include this within the product description, as each bracelet can vary slightly.
That said, we completely understand that you had different expectations, and we appreciate your feedback as this helps us review how clearly we present personalised and surprise-style products on our website.
Kind regards,
The Pet Drop
The Pet Drop breached the Consumer Rights act 2015. I ordered a necklace that on delivery did not match the online description or photographs. I bought all this to the company’s attention, enclosing my own photographs alongside their website photographs. The company refused to pay for the return postage despite them breaching the Consumer Rights Act 2015 which states that customer’s received items that do not match the seller’s description is classed as Faulty and therefore is responsible to pay the return postage fee plus the full cost of what was paid at the time of the purchase. This was all refused by The Pet Drop. They then blocked my email address by flagging it as spam. The Pet Drop is not professional nor an honest company to be having any dealings with, therefore I do not recommend them.
Réponse de Thepetdrop
Hi,
We’re sorry to hear that you remain unhappy with your experience.
We always aim to describe and photograph our products as accurately as possible and have supplied many of these items without previous concerns of this nature. However, we understand that expectations can sometimes differ, and we did review the matter carefully at the time.
We would also like to clarify that we do not intentionally block customer communication, and we are sorry if there was any issue contacting us.
While we appreciate that we were unable to reach an agreement on this occasion, we do take all customer feedback seriously and will continue working to ensure our product information and customer service remain clear and helpful.
Kind regards,
The Pet Drop
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