I subscribe to PetLab Co's ProBright Advanced Dental Powder for Clean Teeth and Fresh Breath. I needed a dental product for my 12 year old female Yorkie, Ginger after she had several teeth removed by... Voir plus
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Établissement
Changer d'établissementONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Lisez les avis des autres
So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Voir plus
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My dog became sick from this probiotic chew. He developed Gastroenteritis with hemorrhagic diarrhea (bloody diarrhea). I had to rush him to the vet urgent care. $400 in veterinarian expense... Voir plus
Im on my second month now with you guys i just got my second order, and my dogs already are less itchy and irritated. I use the allergy & immune probiotic for allergy and itch. They also love the samp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Écrit par l'entreprise
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Coordonnées de contact
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Etats-Unis
4,0
Bien
471 avis
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Horrible breath on my dog
My 6lb Chihuahua's breath smelled like a can of tuna. I am not even done w first container and the smell is almost gone!
Highly recommend!!
19 mai 2026
Avis spontané
Réponse de PetLab Co. - US
Hi Diane, we're so happy to hear our product made such a positive difference! Thank you for sharing your wonderful experience and recommendation. We're here and happy to help; we'd love to hear more updates on your Chihuahua, so please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
Items arrived promptly
Items arrived promptly, delivery driver was very friendly and took care with my items.
22 mai 2026
Réponse de PetLab Co. - US
Hi Teresa, we're so glad to hear about your positive delivery experience. Thank you for your positive feedback! We're here to help, please feel free to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
Réponse de PetLab Co. - US
Hi there, we're happy to hear that our deliveries are timely. Thank you for your feedback. Please feel free to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
I have tried to CANCEL these deliveries…
I have tried to CANCEL these deliveries but nothing works. PLEASE STOP THE DELIVERY OF THIS PRODUCT.
IT IS NOT WORKING!
21 mai 2026
Réponse de PetLab Co. - US
Hi Paul,
We are truly sorry to hear of the difficulties you encountered while trying to cancel your subscription. We understand that this is frustrating, and we're here to help. We have just sent you an email with further details regarding your account. Please let us know if there is anything else we can do to help.
Regards,
PetLabCo.®
Delivered as indicated in in delivery…
Delivered as indicated in in delivery notice. Placed on my porch.
21 mai 2026
Réponse de PetLab Co. - US
Hi Cynthia, we're glad to hear about this positive delivery experience and we appreciate your feedback. We're here and happy to help, so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
For some reason the delivery guy leaves…
For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk by and grab it. I don't know why he started doing that, on the last few deliveries. Otherwise everything is fine with the packaging and delivery time.
21 mai 2026
Réponse de PetLab Co. - US
Hi David,
Thank you for bringing this delivery concern to our attention. We understand your frustration with the package placement. We will make sure your feedback is shared.
Regards,
PetLabCo.®
Your shipping has been so much better…
Your shipping has been so much better now that you use Amazon. Dhl was a disaster.
20 mai 2026
Réponse de PetLab Co. - US
Hi Brian!
Thank you so much for your feedback. We are thrilled to hear you have been happy with your deliveries lately. We appreciate you sharing your experience.
Regards,
PetLabCo.®
My dog is still licking his paws and…
My dog is still licking his paws and scratching his ears.
14 mai 2026
Réponse de PetLab Co. - US
Hi there!
Thank you for sharing your experience. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
Réponse de PetLab Co. - US
Hi Michael,
We are thrilled to hear you are happy with the product. Thank you so much for the wonderful feedback!
Regards,
PetLabCo.®
I never have to worry about running out…
I never have to worry about running out because the delivery comes consistently each month
12 mai 2026
Réponse de PetLab Co. - US
Hi Darla,
We're so glad to hear our subscription plan brings you peace of mind! Thank you for your wonderful feedback.
Regards,
PetLabCo.®
It is always sent at the right time
It is always sent at the right time, as one container gets used up the new one arrives.
11 mai 2026
Réponse de PetLab Co. - US
Hi Linda!
We are so happy to hear that. Thank you for taking the time to share your experience!
Regards,
PetLabCo.®
They always get delivery right
They always get delivery right , I can see a difference in my dogs breath with the product. Really happy so far with my experience.
13 mai 2026
Réponse de PetLab Co. - US
Hi Kristen,
We are so happy to hear your deliveries have been correct and that you are seeing an improvement in your dog's breath. Thank you for being a part of our community. We appreciate you sharing your experience!
Regards,
PetLabCo.®
Your probiotic is great
Your probiotic is great, but you sent me the probiotic and I already have two jars of it and you were supposed to send me the joint relief if that’s a soft chew also? Please xcle anymore of the probiotic. Thank you🙂
20 mai 2026
Réponse de PetLab Co. - US
Hi Rejoyce,
We appreciate you sharing your experience. We are sorry to hear you received the wrong product. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Useless
After 30 days of use my pet has seen absolutely no improvement, in fact might even be worse than before. Very disappointed
20 mai 2026
Avis spontané
Réponse de PetLab Co. - US
Hi Kathleen,
We're sorry to hear you and your pup have had this experience. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you?
Regards,
PetLabCo.®
Réponse de PetLab Co. - US
Hi Gabriel,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The green dental powder no longer…
The green dental powder no longer working very well. Found another that works better. Will have discontinue
13 mai 2026
Réponse de PetLab Co. - US
Hi Antonette,
Thank you for sharing your experience. We're sorry to hear our ProBright didn't deliver the results you were hoping for. We understand all dogs are unique, including their response to certain ingredients.
We really appreciate you giving it a try!
Regards,
PetLabCo.®
Customer service
I had some email correspondence with PetLab regarding the frequency of my delivery. It was an easy fix . I was satisfied
18 mai 2026
Réponse de PetLab Co. - US
Hi there!
Thank you so much for sharing your experience. We are so glad our Customer Experience team was able to assist you with the frequency of your deliveries. Thank you for being a part of our community!
Regards,
PetLabCo.®
Réponse de PetLab Co. - US
Hi Jalen,
That is so wonderful to hear! We are so happy your package arrived on time and as described. We know how important timely deliveries are when it comes to your dog's supplements. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Delivery notifications helpful and…
Delivery notifications helpful and product arrives when expected.
12 mai 2026
Réponse de PetLab Co. - US
Hi Denise,
Thank you so much for taking the time to share your experience. We are so happy to hear your product has arrived on time and that you found the notifications helpful. Thanks for being a part of our community.
Regards,
PetLabCo.®
Customer service is great I just…
Customer service is great I just started with my puppy so I don't know how it works
11 mai 2026
Réponse de PetLab Co. - US
Hi Ashley,
Thank you so much for your kind words. We are thrilled our Customer Experience team has been helpful for you. Please be sure to keep us updated on your pup's progress. We want to hear all about it.
Thank you for being a part of our community!
Regards,
PetLabCo.®
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