I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Voir plus
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This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Voir plus
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the... Voir plus
L'entreprise a répondu
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Coordonnées de contact
3,2
Moyen
160 avis
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A répondu à 12 % de ses avis négatifs
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Réponse de The Premium Fragrance
Dear Matthew,
Thank you for your kind feedback! We're pleased to hear everything met your expectations.
We truly appreciate your support and look forward to your next visit.
Warm regards,
Customer Support Team
The Premium Fragrance
Inexpensive, but not cheap!
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their fragrance in a small spray before buying the full size. I am told that the scent lasts as long as the very expensive counterparts. Would definitely recommend.
2 décembre 2024
Réponse de The Premium Fragrance
Thank you for your feedback!
We’re delighted to hear that your order arrived quickly and was well packaged. It's great to know the recipients enjoyed trying out the fragrance samples before committing to a full-size bottle.
We’re especially pleased to hear they found the longevity comparable to more expensive options, that’s exactly what we aim for. Your recommendation truly means a lot.
If you ever need assistance choosing new scents or gifting ideas, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Avoid! Doesn’t smell like the original and they don’t reply to emajls
Tokyo smells nothing like Lost Cherry, not even a bit. I’ve emailed twice for a refund and have been ignored on both occassions. They’ve provided an unusable and misdescribed product and stolen my money in the process!
9 décembre 2024
Réponse de The Premium Fragrance
Dear Arundel,
We’re truly sorry to hear that your experience with our Tokyo fragrance did not meet expectations, especially in terms of similarity to the original scent. We also sincerely apologise if your emails have gone unanswered, that’s not the level of service we strive to provide.
Please be assured that your satisfaction matters to us. We take refund and exchange requests seriously and invite you to contact us again at help@thepremiumfragrance.co.uk with your order number, so we can resolve this promptly.
We appreciate your patience and hope to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
No instructions for use included.
Arrived quickly from order. Not as I expected from the photo description. I ordered the car fresheners for a gift, the bottle of perfume hangs from a string but there were no instructions to the way the perfume can be expelled from the bottle. They were quite expensive for car air fresheners so a bit disappointed that they will not be used.
9 décembre 2024
Réponse de The Premium Fragrance
Dear Gael,
We’re glad to hear your order arrived promptly, but we’re sorry to learn that the car fresheners didn’t meet your expectations. Your comments regarding the lack of instructions and overall design are important to us, and we understand how that could be disappointing, especially when purchasing as a gift.
We’re always looking to improve our product experience and will definitely take your suggestions into account. If you need guidance on how to activate the fragrance or would like to discuss a possible resolution, please don’t hesitate to contact our support team at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Excellent product
Excellent product, friends have remarked on it and are going to order before Christmas
26 novembre 2024
Réponse de The Premium Fragrance
We're absolutely delighted to hear you’re enjoying the fragrance and even more thrilled that your friends have noticed it too, that’s one of the best compliments we could hope for! It means a lot to us that you're happy with your experience, and we’re excited to welcome your friends before the holidays as well.
If there's anything we can do to help with future orders or fragrance recommendations, we’re always here and happy to assist.
With warmest regards,
Customer Support Team
The Premium Fragrance
Réponse de The Premium Fragrance
Dear Percy,
Thank you for your feedback.
We’re genuinely sorry to hear that the fragrance didn’t meet your expectations and made you feel unwell, your comfort and satisfaction are very important to us.
As scent preferences can vary from person to person, we completely understand your concerns. We’d love to help you find something more suitable, or assist you with a return or exchange if needed.
Please get in touch with our support team at help@thepremiumfragrance.co.uk, and they’ll guide you through our refund and exchange policy.
Warm regards,
Customer Support Team
The Premium Fragrance
Réponse de The Premium Fragrance
Dear Afran
I am sorry for the disappointment on this occasion. Please get in touch with us at help@thepremiumfragrance.co.uk, and we will be happy to look into this for you.
Best regards
Alex
It really does smell like Miss Dior. Well done 👏
I wasn't really expecting much because of the price but wow.
29 novembre 2024
Réponse de The Premium Fragrance
We're thrilled to hear that you’re loving the product, Tracy!
Réponse de The Premium Fragrance
Thank you for the five-star review!
Potent
Just bought six 100ml bottles after first hearing about them on a computer forum a few days ago. Christmas is coming up, and I didn't want to spend the same amount of money on one original when I can have six of these. Wasn't sure what they would be like, but damn!! they are quite potent. My selection was baccarat rouge, aventus, boss bottled, oud for greatness, spicebomb and sauvage. I've only tried spicebomb and oud so far, both smell the same as the originals. This morning I put some oud on at 6am, it's now 3pm and you can still smell me a mile off! The projection and longevity is very good which must mean they do infact use a lot of perfume in the mix (im told 20%-30%) which is excellent for a clone. In fact, I'd say they perform better than the originals....edit: it's now 8pm and still going strong.
18 novembre 2024
Avis spontané
Réponse de The Premium Fragrance
Hi Glen,
Thank you so much for your amazing feedback! 🌟 We're delighted to hear that you had such a positive experience with The Premium Fragrance.
Your support and recommendation mean the world to us, and we're thrilled that you're loving the long-lasting scents. We can't wait to serve you again soon! 😊
Warm regards,
TEAM TPF 💕
Réponse de The Premium Fragrance
Hey Lou
Thank you for sharing your experience! 😊 We're so glad to hear that you loved our prouct. Providing excellent customer service is our top priority, and we're thrilled to have made your experience a positive one.
If you ever need further assistance, don't hesitate to reach out—we're always here to help! 🙌
Kind regards,
TEAM TPF
Réponse de The Premium Fragrance
Hi Susan
Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed our fragrance and packaging.
We greatly value your loyalty and look forward to serving you again soon. Thank you for choosing The Premium Fragrance! 😊
Warm regards,
TEAM TPF 💕
Excellent service
Excellent service. Delivery was on time . Was kept upto date from start to finish. The products are absolutely amazing. Will definitely be ordering again. Keep up the good work guys .
4 novembre 2024
Réponse de The Premium Fragrance
Dear Jessie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you had a smooth experience from start to finish and that you’re loving the products. Your support means a lot to us, and we can’t wait to welcome you back for your next order.
If you ever need any assistance or recommendations, don’t hesitate to get in touch.
Warm regards,
Customer Support Team
The Premium Fragrance
I have no complaints about the company…
I have no complaints about the company and the fragrance was fine. However, the product was not good because it did not live up to my expectations in terms of its ease of use.
31 octobre 2024
Réponse de The Premium Fragrance
Thank you for your feedback.
We’re glad to hear you’re satisfied with our company and that the fragrance itself met your expectations. However, we’re sorry the product’s ease of use wasn’t quite what you hoped for.
Your comments are important to us, and we’ll take them on board as we continue improving our products. If you’d like any assistance or have suggestions, please feel free to reach out at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Réponse de The Premium Fragrance
Dear Daniel,
Thank you for your kind feedback! We’re happy to hear you’re enjoying the fragrances and that they last well for the price.
We appreciate your support and look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Great experience
Fantastic perfume, fantastic customer service, fast delivery. Strongly recommend!
25 octobre 2024
Réponse de The Premium Fragrance
Thank you so much for your wonderful feedback!
We’re delighted to hear you enjoyed both the perfume and our customer service, and that your delivery was fast. Your recommendation means a lot to us!
We look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Amazing brand
Amazing brand, with extremely fast delivery. The perfumes smell amazing too. Thank you so much for such a great experience. Highly recommended!
3 octobre 2024
Réponse de The Premium Fragrance
Dear Jasmine,
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience with us and that you’re love the perfumes. Your recommendation means the world to us.
We look forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Those perfumes are marvellous oh my God…
Those perfumes are marvellous oh my God they are so good. I get a lot of compliments every time I wear it. I’ve introduced a lot of people to this brand. It’s so good. It’s so so good and the lasts so long.
30 septembre 2024
Réponse de The Premium Fragrance
Dear Tessy,
Thank you very much for your positive feedback.
We’re delighted to hear that you’re enjoying our perfumes and that they have been receiving such great compliments. It’s wonderful to know that you’ve been recommending our brand to others. Providing long-lasting, quality fragrances is our priority, and your satisfaction means a great deal to us.
We look forward to serving you again in the future.
Warm regards,
Customer Support Team
The Premium Fragrance
Website/purchase easy. Gifted perfume dupe was “so good”.
Purchase was easy to process & the website was easy to use. Found it via Google when I searched for a specific perfume dupe. I got the following perfume “Inspired By La Vie Est Belle - SAINT TROPEZ” as a gift for my sister. I’ve never smelt this perfume or the one it’s inspired by either so I can’t comment on it. But my sister messaged me & said “Got it! And it smells so good!! Tried to compare and it's basically the same 😁😁”. So I think that says enough about this item.
30 septembre 2024
Réponse de The Premium Fragrance
Dear Mel,
Thank you for taking the time to share your experience!
We’re so pleased to hear the ordering process was smooth and that you found us easily through Google. It’s great to know your sister loved her “Inspired by La Vie Est Belle – SAINT TROPEZ” perfume! Her feedback means a lot, and we’re thrilled it met her expectations and closely matched the original.
We hope to serve you again soon, whether it’s for another gift or a treat for yourself.
Warm regards,
Customer Support Team
The Premium Fragrance
Réponse de The Premium Fragrance
Dear Natalja,
Thank you so much for your kind words!
We’re thrilled to hear you’re loving the fragrance. It’s always rewarding to know our customers are enjoying the scents we’ve worked hard to perfect. If you ever need assistance or want help picking your next favourite, feel free to reach out to us at help@thepremiumfragrance.co.uk, we’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
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