Thera Hair Avis 36

Bought two as gifts for my mom and girl, they both loved it. I highly recommend it took less than 4 days to get here.

I am pleased to update my review. After the issue of my missing hair tonic was escalated all the way to the top to Jacob, he went above and beyond to take care of me. Not only am I receiving my free hair tonic, he has also started the process to refund my original purchase. He will be making sure that this does not happen again going forward. Thank you, Jacob.!

As requested by trustpilot I added my order number, email and phone number. Just as a recap, I did order the Thera brush, and the free tonic in my order. After numerous email requests and them telling me they were out of stock and it was the manufacturers fault. I still have not received my free hair tonic. Just FYI, this order was placed in January 2026. Order number 55965.

Even after getting a response from my review, and then telling me that I was going to receive my free hair tonic that was missing out of my order which may I confirm was in my order, I still have not received any shipping information. As requested below, I did reach out to customer support right away and still nothing. This company is unbelievable.

I ordered the Thera brush which was supposed to come with the free hair tonic. I reached out to Customer Service four times a couple of times they did respond apologizing. A month and a half later I still have not received the hair tonic. Therefore, I cannot really tell you if the brush works well or not. Very disappointed and do not recommend. Customer Service has been terrible.

I purchased item from them which did not work as described. I contacted them, they gave me instructions on returning the item, I informed them of the date of the return and included the tracking number but did not receive a refund. I filed a dispute with my credit card company which was declined based on therahair stating that I did in fact receive the item and the charge was not a duplicate charge. Neither of which I reported or disputed. My dispute was that i was promised a refund and did not get it. I was told that I did not request the refund withing 3-5 business days per their policy but the website states they have a 90 day return policy which I followed.

I have been trying to camel my subscription for months. The cancellation button on their website doesn’t work and their support emai says they will get back with me shortly and never do. Yet every month they send me their products that don’t work! Any suggestions?

Their customer service is top-notch!

I am enjoying this brush, I also make my husband sit and let me do it to his head (helping stop his balding without him noticing 😃)!! I love all the different features working together and it is relaxing to use. I ordered this when the snow storms hit and it was delayed shipping. I got worried after reading some of the other reviews. I reached out to their customer support and they provided me all the details immediately for my package. I received it shortly after.

I love their conditioner!

Zero star. I ordered five as gifts for the holidays, received only one. I am still waiting for four more. Will be reporting this to the Better Business Bureau. This business needs to do the right thing or do not operate. Please do not get scammed, DO NOT PURCHSE.

If I could give them a zero I would. They have refused to cancel my membership and I’ve sent them over 10 emails requesting cancellation. My account is being drained of money for products I don’t use due to them not working. STAY FAR AWAY FROM THIS COMPANY, it’s a scam!!!

I ordered the Thera brush on November 1st and have received Nothing. I have sent no less than 7 emails to there support email and get the form email prompt in return. This is awful. I think it is a scam. So frustrating.
Stephanie

No. Customer service. At all. Return instructions have been requested 5 times and I still haven’t received a response.

So far I am understanding the negative reviews. Beginning with Customer service and ending with a paid item that has a delivered stamp and yet I never received it.

I have been back and forth with CS today and not once have they provided a tracking number or an alternate replacement with a different type of delivery other than USPS.

I only get back emails that state it takes 6-12 hours for a response. Do better Thera Hair.

I finally had to dispute this item with my bank since they purposefully would not provide a solution or tracking number.

Beware of doing business with this brand. They are not trustworthy. I did not believe other reviews and thought that they were an exaggeration, but not until you are in that position do you not appreciate the warnings.

Below is the email they sent me stating a delay in tracking number details. NEVER EVER have I heard of such a thing!

TheraHair Support
9:51 AM (12 minutes ago)
to me

Thank you for your message and for providing the snapshot of your order number. I completely understand your concern.

At the moment, the tracking information is still delayed in the courier’s system, which is why it hasn’t been updated yet. Rest assured, your order is still being processed, and we’re closely monitoring it to make sure it ships out as soon as possible.

I’ll send you the tracking details right away once they become available. We truly appreciate your patience and understanding while we work through this delay.

Was doing ok, not great, with a couple of orders but now…..I placed an order for tonic and it hasn’t shipped in over a week. Very disappointed and frustrated.
Update: now they are lying! They just emailed me that they shipped my order but it was shipped back due to a carrier issue. The status never showed shipped and has only shown, for 2 weeks, not shipped yet. This is a scam company!

Best customer service! Always ready to answer my questions! ❤️❤️❤️

It looks like fraud. My hairbrush has arrived according to the consignment number. But according to the DHL delivery person, the parcel was not addressed to me. I have not received anything and customer support is not responding.

I ordered the Therabrush, but even before I received it, I decided I no longer needed it or wanted it. I immediately emailed the company. I reached out regarding a refund and received a prompt response, giving me the instructions to return the item in order to receive my money back. After I sent the item, I misplaced my receipt. I was supposed to send them the information they asked for from the receipt. After looking for the receipt for weeks, I finally decided to just reach out and see if they would help me. I’m so thankful that they took the time to use the basic information that I gave them and honor the refund within a couple of days of receiving my email. It was my mistake and they still went the extra mile to make it right for me. Great customer service.

I want to amend my review of the Therabrush Company. After writing a negative review out of sheer frustration, this company reached out to me, apologized for the confusion, made good on their guarantee and refunded my $ in full. I want to thank them for their customer support. Unfortunately the product wasn’t working for me, but it’s not to say others may have a different result.
Thank you Therabrush for your attention to this issue.

NEVER RECEIVED PRODUCT. company uses unheard of shipping courier whose website is very suspicious. Emailed customer support and they said they updated shipping status. After 1 month , no news. They also email you a pyramid scheme marketing scam job after you order with them. BEWARE!!!

Scam! DO NOT BUY! Paid money. Never got it. No customer service! Only
EmailWith Automated reply. BEWARE!!!!!!

I love the the brush. definitely works!! <3