Absolutely brilliant company and superb quality bar stools they look amazing! I was really pleased with how sturdy and well built they are. The soft feet bases really protect my LVT floor. Great commu... Voir plus
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Lisez les avis des autres
We ordered some Rattan dining room chairs, on unpacking them realised we had two of the correct chair and 2 incorrect chairs. Called and explained, they knew the mistake was made from an unpackin... Voir plus
We had an overall positive experience with The Rattan Company. We bought the Wooden Slatted Bench Coffee Table and very happy with the quality. It was slightly wobbly on the first day but then evened... Voir plus
Our two Java stools were packaged so well the attention to detail was so so ocd me and partner loved it. Every single angle was covered to avoid any damage. When we opened the item we were so impres... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fournisseur de tabourets de bar
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Magasin de mobilier en rotin
À propos de The Rattan Company
Écrit par l'entreprise
The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
Coordonnées de contact
Owl Barn, Planetree Lane, Kirk Hammerton, YO26 8FQ, York, Royaume-Uni
- 07938 706842
- hello@therattancompany.co.uk
- therattancompany.co.uk
4,6
Excellent
547 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer service
Ordered wrong size, hadn’t realised got an email off them checking before they sent item out as I would have had to pay for the return also really pleased with the bar stools
19 janvier 2025
Great company
Absolutely love my dining room chair bar stools - amazing quality and worth the money!
15 janvier 2025
Fab company to deal with
Super easy ordering process, and fast delivery. Also gorgeous, quality product. Very happy customer.
6 janvier 2025
Sorting postage costs
Rattan was a great help in sorting out postage costs to my country. Emails were responded to quickly. The item arrived well packaged with no damage. The item was every bit as good as shown online. I would buy from Rattan again.
9 janvier 2025
Very happy
Very happy with purchase of Butterfly stool. Quick delivery.
Customer service was excellent. Thanks Lucinda!
6 janvier 2025
Terrible customer service
Terrible customer service. Rude and unprofessional responses. Very disappointed. Also, they advertise products they can't offer since they are out of stock and they don't restock. Pointless advertisement.
16 janvier 2025
Avis spontané
Réponse de The Rattan Company
Please note that this customer has never purchased an item from the Rattan Company and once you have read the timeline / email conversation below I'm sure you will also feel that a 1 Star review is totally unwarranted. Please judge for yourself.
-----------------------------------
Hi,
I emailed you some time ago asking if you were going to restock moses baskets (they are all sold out). You said that you would by January but it doesn't seem like you have them yet. Could you please give me an update? Thanks
..............................................
Hi,
I was and am expecting them this month. They are all handmade in Ghana so issues can arise which delays things, and this is out of my hands. Once they are here they will be available.
Best wishes,
Lucinda
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Lara Fernandez just left a new 1-star review
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I am sorry to hear you feel this way. I’d just like to point out that we are a small business and having people like yourself reviewing us in this way because we do not have stock of an item is really not very nice.
We work hard to run this business and always try to be honest with our customers on time lines but sometimes things occur or go wrong and we can’t promise things. My communication to you was not at all rude, I was trying to explain why the stock wasn’t here yet.
I will be responding to your review with all communications to show those who see it what you mean by rude! We have plenty of excellent reviews from real customers about our products and our customer service.
Best wishes,
Lucinda
--------------------------------------
Hi Lucinda,
You must have a problem if you see there is nothing wrong with the way you approach customers via email.
First of all, you should have apologised in the beginning for not meeting customer's expectations regarding stock availability instead of just saying it is out of your hands. Secondly, you should have said that you were going to contact me directly as soon as you had news or as soon as the stock arrived (and perhaps ask me what item in particular I was after). Instead, you replied: once they are here, they will be available. Again, taking zero responsibility and zero interest in customer service, which is unprofessional and rude in approach and certainly detrimental for the development of any business regardless of its size. I will certainly reply on Trustpilot with your answers to prove my point.
All the best
Great customer service
We bought some lovely bar stools. Unfortunately they weren't right for us (Too Big) and we had to return them.
The return was made very easy, and we received great customer service. It's when you have a problem that a company shows how good they are and The Rattan Company were absolutely great.
31 décembre 2024
The light shade turned up when expected…
The light shade turned up when expected and it is of an excellent quality. We have not as yet put it up.
6 janvier 2025
Quality product, superb service
Absolutely delighted with the product - even nicer than it looked on the photos. Quality is excellent and very sturdy and well made. Service excellent two - arrived a couple of days after I placed the order and communication was great about when the parcel would arrive on tge day. Very happy and would definitely recommend this company.
6 janvier 2025
They were very informative and kept me…
They were very informative and kept me up to date on my order.
29 décembre 2024
Komodo bar stools.
Although we had to wait as the bar stools went out of stock.
Once new stock received they were despatched and delivered quickly.
Quality of these stools is excellent and worth the wait.
31 décembre 2024
Orders were prompt and when I found a…
Orders were prompt and when I found a small fault, a replacement and collection were organised very quickly. We love our new barstools
29 décembre 2024
Great Customer Service Experience
I ordered a moses basket a while back and then ordered some extra fitted sheets for it shortly before Christmas. I ordered four extra sheets but as these arrived shortly before the holidays, I didn't open the individual pouches until I was ready to wash them after Christmas day.
When I did so, I realised I only received one sheet whilst I had ordered four. I contacted customer service and, in all honesty, I wasn't expecting much of a reply as it had already been about 10 days from the delivery and I should have checked this earlier.
I was pleasantly surprised when I got an email from Lucinda at customer service giving me a DPD tracking number saying the other three fitted sheets were on their way. These arrived promptly today.
It's hard to find companies out there with such good customer service and prompt response, and the quality of the product itself is excellent.
I would definitely recommend them to other mums-to-be!
2 janvier 2025
Avis spontané
Beautiful Babies crib
Babies crib
Beautifully made arrived quickly
4year old delighted with it for Christmas
13 décembre 2024
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