The Real Pie Company Avis 

555
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Delivery amazing. Packed in container box with freeze bags. Quite disappointed with the pasties thought They would be big and full they are nothing exciting quite flat like a pasty you would buy f... Voir plus

Noté 5 sur 5 étoiles

We love these pies. We previously bought The Real Pie products from our local farm shop. Unfortunately they decided to change suppliers and those pies couldn’t match The Real Pie products hence we dec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were upset when our normal stockist stopped having these pies (and went for an inferior brand) so thought we would try ordering online. Easy to order, the pies arrived within a few days, very well... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Looked at the reviews before my purchase brought a variety of pies/ pasties.what I’ve eaten so far have been delicious really flaky pastry best I’ve tasted. Quick efficient delivery well packed Yet to... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de produits alimentaires

Écrit par l'entreprise

At The Real Pie Company we made quality pies, pasties and sausage rolls using high quality ingredients. We also make crumbles and fruit pies and offer a variety of vegetarian and vegan options. All our products are made fresh to order and are delivered by post.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

555 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(555)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Delicious pies

Delicious pies, great service. I bought these single pies for my son who's at uni. I also buy them for us from time to time.

19 janvier 2024
Avis spontané
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Réponse de The Real Pie Company

Thank you for your 5 star review.
The Real Pie Co

Noté 2 sur 5 étoiles

Tough lumps of steak in gloop

We've just had two individual pies; steak and kidney, and steak and stout. Both were very disappointing. Steak was in large lumps, very tough that couldn't be cut without some effort. The gloop around the meat was horrible. I won't be buying these pies again.

20 janvier 2024
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Réponse de The Real Pie Company

Hi Glenn, Thank you for taking the time to review. I am sorry that you didn't enjoy the pie. Email us at help@realpie.co.uk and we will look into this further.

Noté 5 sur 5 étoiles

The pies are delicious

The pies are delicious, the company sent them on time and they arrived well packed.

12 janvier 2024
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Réponse de The Real Pie Company

Thank you for taking the time to review :)

Noté 5 sur 5 étoiles

Such a pleasure using The Real Pie Company

Good selection of tasty products, especially pies.
Promptly delivered in superb packaging.
Excellent service in all respects from The Real Pie Company.
I shall tell my friends!

13 janvier 2024
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Réponse de The Real Pie Company

Hi. Thank you for your 5-star review. We are sure your friends will love our products as much as you do.
The Real Pie Co.

Noté 5 sur 5 étoiles

The best pies

The best pies. The only pies I buy

13 janvier 2024
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Réponse de The Real Pie Company

Hi Tim.
We really appreciate your comments, many thanks.
The Real Pie Co.

Noté 5 sur 5 étoiles

So far the pies I purchased from the “…

So far the pies I purchased from the “ Real Pie Company are the best I’ve had ! They are good value for money and delicious. Also they have good amount of beef and well worth trying . I will be buying more from them !

11 janvier 2024
Avis spontané
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Réponse de The Real Pie Company

Hi Tony.
Thanks for your 5-star review. I'm so pleased that our Pies are the best you've had.
The Real Pie Co.

Noté 5 sur 5 étoiles

"I recently brought a selection of meat…

"I recently brought a selection of meat and fruit pies, along with pasties for my mother and father-in-law. They were absolutely delighted! The meat pies were beautifully tasting, packed with generous portions of meat. The fruit pies and pasties were equally delicious, earning the title of the best they've ever had. Highly recommend these delightful treats!"

7 janvier 2024
Avis spontané
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Réponse de The Real Pie Company

Hi Karen.
Thank you so much for your 5-star review. We are so pleased your family has enjoyed our products.
The Real Pie Co

Noté 1 sur 5 étoiles

Shocking lack of Customer Service

I ordered some of the mince pies for Christmas and they arrived on time which was great, however the pies were not at all fresh and incredibly dry, the texture inside was that of christmas pudding or a dense cake. I sent a complaint via facebook messenger and they sent me a reply which was very nice and asked for batch codes etc, they advised that they would get back to me. This morning I had a reply to say that this was disappointing as she had not received any complaints regarding the mince pies and that my complaint was the first, checking trustpilot I now see that this was a lie as another customer has made a complaint exactly the same as me regarding the mince pies and the exact same person who told me I was the first to complain replied to a review on trustplot some 8 hours prior to my complaint. customers do not like being lied too. They also claimed to have served THOUSANDS of customers with the mince pies, it will be very intersting to keep an eye on Companies House and their revenue status to see if this was also a lie.

20 décembre 2023
Avis spontané
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Réponse de The Real Pie Company

Dear Craig, thank you for your review. I have responded to you via our Help desk. Kind regards Lyn

Noté 1 sur 5 étoiles

Mince pies are terrible

Mince pies are terrible! Dry and not sweet - hot or cold! I’ll stick to supermarket own-brand in future!

20 décembre 2023
Avis spontané
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Réponse de The Real Pie Company

Hi Richard. It's very disappointing that you have written your review about our Boozy Mince Pies without contacting me at Customer Services first. I would appreciate it if you did so we can discuss this further.
I see that you have placed 6 orders with us over the last 17 months with no complaints up until now.
We have sold thousands of our Boozy Mince Pies this year with only one complaint, all of our products are regularly quality-checked making sure we don't receive complaints like this and our customers remain loyal and happy.
I look forward to hearing from you soon to resolve this issue.
Emma.

Noté 5 sur 5 étoiles

Excellent product

Excellent product, appropriately packed for despatch, and speedily delivered at the time stated. Well done!

6 décembre 2023
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Réponse de The Real Pie Company

Hi Carrie. Thank you so much for your review. We wish you a Happy Xmas and New Year.
The Real Pie Co.

Noté 5 sur 5 étoiles

Highly recommend this company

Delivery was great along with packing just right for freezing. Had a pasty the pastry is really nice and the filling is tasty.
Highly recommend will try some pies after Xmas.

9 décembre 2023
Avis spontané
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Réponse de The Real Pie Company

Hi Gerald. Thank you for your 5-star review. We hope you enjoy your pies over the Xmas period.
The Real Pie Co

Noté 2 sur 5 étoiles

So disappointed

So disappointed. The first time we ordered these pies they was out of this world, packed to the brim, the meat just melted in your mouth, the peppered steak was my favourite of all time. I was recommending these pies to everyone, not anymore I'm afraid. The love and care seems to have gone out the window, the steak pie had four massive bits of steak that was tough and chewy and the peppered steak was just the same and the pepper was so over powering it just killed it. Sorry to say after two bits this went in the bin, I'm not even sure I want to try the other ones I bought as the first two was so disappointing, such a shame but I won't be recommending or ordering these pies again.

16 novembre 2023
Avis spontané
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Réponse de The Real Pie Company

Hi Coco. Thank you for taking the time to write your review about your experience. I'm very sorry that you feel this way and would appreciate it if you would contact me through customer services so we can discuss this further and hopefully change your mind about The Real Pie Company.
Kind regards.

Noté 4 sur 5 étoiles

Damaged parcel

Had a problem in that my pies arrived damaged, contacted the helpdesk submitted some photos of damaged pies and was refunded really quickly

24 novembre 2023
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Réponse de The Real Pie Company

Hi Deborah. Thank you for your review. I'm pleased that you were happy with the speedy service you received in getting your refund processed.
The Real Pie Co.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. Excellent quality pasties and sausage rolls. Full of flavour etc. Good price and quick delivery. can definitely recommend this company. Will definitely be ordering more goods from them.

4 décembre 2023
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Réponse de The Real Pie Company

Hi David. We appreciate your 5-star review and look forward to your future orders.
The Real Pie Co.

Noté 5 sur 5 étoiles

We’ve not found any other pies to compare

We’ve not found any other pies to compare, even after moving from Sussex to the Lake District! Always “WOW!” at the meat quality and quantity and very much looking forward to trying a sweet crumble this time too!
Thank you Real Pie Co!

29 novembre 2023
Avis spontané
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Réponse de The Real Pie Company

Hi Fern. WOW! Thank you so much for taking the time to write your review, Enjoy the Crumble.
The Real Pie Co.

Noté 5 sur 5 étoiles

Beautifully packaged arrived on time

Beautifully packaged arrived on time. Although we’ve not eaten the pies yet they look delicious!

24 novembre 2023
Avis spontané
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Réponse de The Real Pie Company

Hi Sharon. Thank you for your 5-star review. I hope you enjoy our delicious pies.
The Real Pie Co.

Noté 5 sur 5 étoiles

Pies were full up well worth the money…

Pies were full up well worth the money nice taste

22 novembre 2023
Avis spontané
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Réponse de The Real Pie Company

Hi Paul. Thank you so much for your 5-star review. We are so proud of the great taste and filling pies we produce.
The Real Pie Co.

Noté 4 sur 5 étoiles

All ways loved your pies mum and dad…Got them all the time

All ways loved your pies mum and dad got them all the time before they both passed away this year only problem this time is I only got 11 for some reason apart from missing one steak and stout was all good will order again

23 novembre 2023
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Réponse de The Real Pie Company

Hi Jo. Thank you for review. After contacting me through our customer services I have processed a refund for the missing pie.
The Real Pie Co.

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