Therme Bucuresti Avis 

I bought an expensive pair of swimming shorts for my son, and they were damaged after only about two hours of normal use. When we returned to the store to ask for understanding and some form of compensation, Karina and a male staff member were extremely unprofessional and dismissive. They simply said it was not their problem and refused to help.
Poor quality products and even worse customer service. I would not recommend this store .

Vi besökte Therme Bukarest den 31 januari 2026 som fyra vuxna och betalade 848 RON för en heldagsupplevelse med tillgång till alla områden.

Tyvärr motsvarade besöket inte alls det som utlovades:

Vi fick stå i kö i 37 minuter innan vi släpptes in.

När vi väl kom in var det totalt överbefolkning, extrem trängsel och långa väntetider överallt: toaletter (13 min), restaurang (32 min), kontrollsystem (19 min), matservering (21 min).

Områdena för avkoppling och bastu saknade ordning, personalen var nästan obefintlig.

Hygienen i poolerna var bristfällig.

Vi kontaktade anläggningen flera gånger och bad om återbetalning, men har inte fått något svar.

Tyvärr kan jag inte rekommendera Therme Bukarest. Om du planerar ett besök, var beredd på köer, trängsel och bristande service.

The place is extremely overcrowded, to the point that you constantly bump into other people while moving around, seriously affecting comfort and relaxation. They should limit the number of visitors allowed inside at the same time.

Many of the facilities included in the ticket price are simply unavailable because they are constantly occupied — such as the infrared beds, massage beds, and thermal pools, which are so crowded that you are constantly bumping into other people. Essentially, most of what you pay a high price for cannot actually be used.

Finding a sunbed is almost impossible, as people reserve them for hours by leaving towels on them. If you don’t get a sunbed, towels are supposed to be placed on hangers, but there are far too few. As a result, towels are left on plants or improvised spots, where they easily fall. We even found our towels on the floor.

Flip-flops and drinks are left everywhere, adding to the general feeling of chaos. The environment is noisy and crowded, making it very hard to relax. Instead of a spa or wellness experience, it feels more like a very busy public swimming pool — just much more expensive.

Overall, the experience felt more like a money-making attraction than a place designed for relaxation. While I understand and accept the zero tolerance policy, the way it is enforced by the staff felt unreasonable and overly rigid, reinforcing the impression that strict rules and profit matter more than guest comfort.

Such a lovely idea and the spa itself is beautiful. It is just ruined by the amount of people they let in! We pre-booked tickets and when we arrived we had to queue for 90 minutes because the spa was at capacity- I don’t understand how it can be at capacity when they sell tickets, surely there should be a max amount of tickets sold per day or time slots- but apparently not.

There were no loungers, couldn’t use the thermal light beds because there’s way too many people in the spa and they’d all been claimed. Couldn’t use the hot tubs again due to the amount of people.

It’s terribly organised, there are no systems for anything and no clear signs anywhere.

Finally staff are unbelievably rude, the lifeguards especially, one of them spat at us, swore and made out we were stupid because we are English. After this we left!

Food was okay and I think it’s reasonably priced, along with drinks and robe hire. It’s just so disappointing, we ended up leaving after 2 hours and coming back to our accommodation as there is nothing relaxing about that place! Would be lovely if it wasn’t over sold, just a shame!

What happens when you build a gorgeous spa with amazing amenities, then pack in four times its capacity? The resulting image captures our experience at the Therme Spa in Bucharest. The online promo shows a serene, premium escape. The real experience is anything but: it is massive and stressful, as you find yourself in a "survival-of-the-fittest" mode, competing for everything (from sunbeds to showers or even chairs). The contrast hits you the moment you step in, as you watch a massive crowd trying to maneuver their way to the entrance without any semblance of order.

Day 2 was marginally better, but only because we'd learned the rules: arrive before opening, sprint to claim your sunbed (or else you'll spend the day perched on decorative planters), and rush to book a massage slot (which sold out for the whole day less than two hours after opening time). If you decide to go, avoid weekends or holidays; you might actually get to experience the relaxing spa they advertise. Overall, we had some fun moments, but I would not go back, nor recommend it.

Therme Spa Bucharest – Honest Review (2 Visits)

Unsponsored review after visiting twice (summer & winter; half-day and full-day).

Pros:
Great value for the entry price, very unique experience, easy to spend a full day here without getting bored. Timed experiences are included and unique (especially sauna Aufguss). Food is good and clearly designed for international tastes. Cashless wristband system is very convenient.

Cons:
Very crowded (up to ~10,000 people/day), which means long lines—half-day passes are not enough. Food and drinks are expensive, no outside food or water allowed, and no free drinking water provided. Towels and sandals must be brought or rented. Lounge chairs are often “reserved” with towels all day. Phones not allowed in pools. Location is ~1 hour from central Bucharest, with limited transport options late at night.

Important experience to note:
During our second visit, we had full-day Elysium (highest-tier) access. Our group was 3 young women, majority non-white, English-only speakers, and among the only non-Europeans in line. We queued for a free, included head & shoulders massage (advertised as 10 minutes).

Early in the wait, multiple groups (including us) briefly stepped out for toilets/drinks and returned. Staff later warned the group in front of us (four white European guests) that leaving the line was not allowed but did not remove them. From that point on, we and the rest of the line stayed continuously in place.

After ~90 minutes, when we were second from the front, staff removed only our group for having left earlier. Management reviewed cameras, confirmed we had stepped away briefly, but declined to review or address the same behavior by others. During this, the group in front verbally confronted us (including threats to call police and handcuff gestures), which staff did not intervene in. We were told our only option was to rejoin at the back after ~2 hours of waiting, so we left.

A separate couple later told us they witnessed the same behavior and left the line as well.

Key Takeaways from the Incident
* Rules around leaving the line were not clearly communicated (only one small sign at the front of the line, tiny English font)
* Enforcement appeared inconsistent across groups
* For a premium-tier experience, requiring guests to stand for ~2 hours in high heat without access to water, restrooms, or seating is unreasonable
* Guest harassment occurred without staff intervention

Bottom line:
Therme can be an amazing experience, but crowd management, unclear rules, and inconsistent enforcement—especially for a premium-tier ticket—were disappointing. If returning, I’d avoid long queues for “extras” entirely and stick to less crowded areas.

We went to Elisyum for the Aufgus, and you could not get a spot in the sauna because it was overcrowded. The staff, instead of fixing the problem, squeezed a few more people in.

When we wanted to go, there was no shower gel in most of the showers, and someone stole my flip-flops.
Therme entered an era of valuing profits over experience, and it sucked.

No respect for the customer. Its all about money.

Visited on a Thursday with no complaints. I booked my ticket online, when I arrived they had signposted 2 queues with security directing you, plus the computer monitors were clear with where you needed to be.
Once booked in you receive your bracelet which has your locker number on it, you also use this for all your purchases while there.
Behind the check in desk, is where you can hire bathrobes, and towels, and purchase flip flops. You'll need a towel to sit on in the sauna and the beds.
They have monitors around that let's you know what's going on in each area at different times, you can also get this info on the app under activity schedule. I went to several different sauna/steam room sessions, I'd advise to arrive 5 mins before the start time to get your seat, they do close the area off once its the start time or full capacity has been met. Yes people will be opening the doors alot, its a busy place, you have to be patient they do get hot again.
Lots of different food options, you order on the monitors and then collect your food once your number is called, there is also a sit down restaurant where robes are mandatory. There is no water fountains around, you'll have to purchase it everywhere. I enjoyed all the areas, and made the most of my time there, I'd definitely return.

Even though it was a wednesday, not holiday, we couldn t find a spot where to lay our stuff. We paid the moat expensive all day ticket and drank non alcoholic cocktails and ate there, basically the type of customers I business would like. Still, we were trated horribly by the staff and they cheated us out of our money. We had barely arrived and entered the pool at palm area and a girl shouted at me that I am wearing some type of bra???? I told her it s swimsuit from h&m...she didn t want to believe me until she inspected it and saw what it waa made of. Meanwhile a lot of people were filiming everywhere and bog built men were wearing and even entering with normal underwear and shorts and t shirt, no stress. Then they lied to us that some body scan was free and only some advance scanning would cost 99 lei. We told her no, we want only the free part as we don t know how it will be, maybe if we like it we will go to more detail and pay. She said sure and then asked me to pay for scannig my body. I told her: why did you tell us this was free then? She said oh haha I thought you were joking??? I will tell my boss to cancel the cost. Surprise surprise, when trying to leave I get a bigger bill with this cost included. The girl of course lied and did not tell anyone about her mistake and probablyhoped I would just pay. In the end the situation was not solved, me and my friend tried talking to every persona imaginable from staff to manager, but they all ganged up on us suggesting we were lieing😂 I told them, just check the cameras and call the police! They refused and said they need to go home and can t close the business id I don t pay...that I should just complain on the company portal if I really feel I was wronged. I will do more thab that of course. The audacity of these people and the lack of common sense is incrwdible. Their staff is young untrained people that are even lacking common decency. I would NOT pay money to come especially from a different country here. Oh and they bullied us and madw us feel poor just because we wouldn t pay somwthing they lied about. Brothers and sisters, have you ever heard about just having a sense of justice and standing up for yourself? Someone cheap would not spend over 100 euros a day at a lame facility as this one has proven, just to cheat you ot of 10 euros. Grow up

Crowded and upleasant. Now even on weekdays they have contracts with tourism agencies that bring coaches full of people in order to scam them out of their money for empty promises, lowering the quality of the experience for everyone. It has never been a Thermal SPA and the name itself is a marketing gimmick since the complex is in a village in Ilfov county and definitely NOT in Bucharest as they claim in the advertisements. With public transport it can take up to 90 minutes to get there unless you live in the north of Bucharest which is the expensive part of town. The parking lot is full of scam taxis, and the personel is of very bad quality, considering the big commute and the salaries they get no one really wants to work there. Most of the food is scammy as well, little meat and full of cheap low quality carbs, salads mostly lettuce and little else on top. This company pays Google to delete the bad reviews and keep the rating high.

There is 0 options to contact them for emergency situations ! No phone no , no live chat working ! Be very careful and stay away from any situation that would require help from them ! You will not get it !
0 customer service !
Oh , and google does not allow bad reviews on this location 🤔

Pt ca mai putin de o stea nu se poate , as fi dat 0 , mai mult nu merita Therme !
Nu ai cum , cred ca nicaieri pe planeta nu exista, de atatia ani sa nu pui la dispozitie un numar de telefon pt. contact in diverse situatii de urgenta !! Nu este posibil ca la asemenea locatie , sa nu ai un call center pt chestiuni care nu se pot rezolva prin MAIL ! ! ! !
Dupa care, 3 email-uri scrise la 3 adrese diferite pt a obtine asistenta , absolut niciun raspuns in timp util ! Customer service 0 .
Sectiunea de chat live nu functioneaza, nici nu cred sa fi functionat vreodata .
Sectiunea de mesagerie la fel .
Prin urmare , recomand MARE MARE atentie la rezervari , la bunuri personale si la orice alte situatii care pot apareabsi in care aveti nevoie de ajutor !!! Nu primiti raspuns in timp util , probabil daca au ei dispozitia necesara si probabil doar pe Mail ! .. nu exista, nu pun la dispozitie vreun numar de telefon !

The shittiest therm I've known and I've visited many around Europe. Their online booking system was going crazy suddenly sending me tonnes of contradictory messages after a successful single online booking via website. "Money didn't come", "order cancelled", "here is your ticket" etc kept coming and all at the same time. I even contacted support because of that. Yet when I arrived to Bucharest two days ago I realised that even the ticket date was wrong: suddenly 1.12 in the past instead of 1.1, my only possible day for therm visit as I was flying off from the airport nearby and therefore naturally carefully checked dates and selected correctly. When I reached the support, they couldn't care less, as it was in the past. I came in person and two "client relations managers" showed the same stupid unprofessional attitude, saying it wasn't even their problem, the date is in the past, when I wasn't even in Romania and they all went unused. I got robbed for almost 80 euro, most expensive tickets. Noone apologised or even moved a finger to help.
I must say the queue at the entrance is enormous as they don't arrange it well either: everyone kept coming to ask where is online ticket line and where are the ticketless standing. They aren't even clever enough to put shields with signs to ease people's stay🤦🏻🥴
Client orientation, friendless, professionalism levels are below 0.

Spas are suppose to be relaxing. This place is not. It could be wonderful if they halved the capacity instead of cramming as many people in as physically possible.

You cannot move, every inch of the place is full. You sit in a sauna and every minute the door is opening and closing and every bit of bench is full. I read online it was busy but this was next level. It is the level of busy of disneyworld. So not really relaxing.

Despite having pre bought tickets had to que over half an hour to get in. Finding a changing room took ages as they were all full. Crowds of people at each turnstyle to get in and out of areas. Good luck ever getting in one of the hot tubs! (We gave up trying).

There is also no water anywhere to drink. Any spa i've ever been to has tap water stations to rehydrate. There isn't even tap water station to buy water! Just one place to buy expensive 'vitamin water'. Its not actually safe to not have water available to easily access in the area where all the saunas are!!

There are maps in the changing rooms but not in the actual facility so its hard to know where things are.

They should up the price and reduce the capacity or something as while it seems great to go to a spa for £30 its then a waste of money when its so horribly packed. Would have been better to pay £50 and have less people! (Even if they keep the reduced price for locals or something).

Sadly won't recommend to anyone! The biggest 'instagram vs reality' situation I have ever experienced.

Se cercate il relax evitate assolutamente.
Sembra più un parco giochi acquatico che uno stabilimento termale.
I gestori guardano solo il tornaconto e tutto resto va in secondo piano. Vendono addirittura 1 bracciale per 2 persone nei momenti di massima affluenza. Impossibile trovare un lettino libero, i lettini sono tenuti occupati da asciugamani ma non vengono usati. Nelle piscine con bar è pieno di gente che beve la bibita in acqua e lasciano i bicchieri in giro, e nessuno passa a raccoglierli. Nella zona Galaxy ci sono vere e proprie pozzanghere d'acqua, gli inservienti passano con delle scope ma non esistono canalette di scarico. La zona the palm, niente di speciale, nela zona elysium ci sono le saune, ma c'è gente che urla dove si fa la doccia fredda e nessuno dice nulla.
Nella zona Galaxy le scale che portano agli scivoli sono inondate e se si vuole salire in sicurezza non ci sono corrimani , ma bisogna "aggrapparsi" a delle lastre trasparenti.
Nei bar si mangia male e i prezzi sono alti per il servizio e qualità offerta.
Docce e spogliatoi male organizzati, gli armadietti sono piccoli e bisogna mettere tutto nello stesso vano scarpe incluse.
Non accettano American Express.
Esperienza negativa sotto tutti i punti di vista.

Pessimo: in due interi giorni non sono mai riuscito a trovare un posto per sedermi. È pieno di cafoni che occupano i lettini con le loro cose per tutto il giorno e il personale non fa nulla. Nemmeno nelle saune troverete la pace visto che le persone entrano ed escono in continuazione. In più verso sera mettono la musica e fanno acquagym. Se volete davvero rilassarvi scegliete un altro posto!

Non sono terme, é un aquafan; un posto pieno di gente con musica da discoteca, drink ed aquagym; lontano anni luce dal concetto di terme romane e perdipiù care. Un posto insulso, da evitare con cura.

Me and my wife came to Romania for the Spa, it was amazing. We arrived at 11:00 on a Tuesday and was quiet. It got busier throughout the day into the evening. We made the most of the ‘activities’ within the specific saunas having a full pass.
We stayed until 20:45 due to having a great time which was topped off with an amazing Massage with George and Chris.

My experience at this thermal spa was far from relaxing. From the moment you arrive, nothing is clear. There are no signs indicating which line to stand in, and no explanation about rentals. You go inside for the lockers only to find out you must exit again to buy flip-flops or a towel.

Once inside, it gets even worse. The place is overcrowded and chaotic. There is nowhere to put your towel, and although all the beds are “occupied,” most of them just have towels on them with no people actually using them. The pools are packed to the point where you can’t even move, and the saunas and steam rooms are also overcrowded.

There’s no drinking water available unless you pay for it, which makes the whole place feel like a money-making machine. People walk around with drinks everywhere and leave them behind in random spots like between plants—very messy. The bathrooms are dirty, with hair everywhere, and the showers are unpleasant; everything is wet and there’s nowhere clean or dry to place your towel.

Leaving the spa is just as bad. There is no lighting on the path to the parking lot—it’s completely dark and feels unsafe. You can’t see where you’re walking, and it’s honestly dangerous.

I will not come back, and I cannot recommend this place to anyone. Such a disappointing experience.