Therme Bucuresti Avis 

they treat people not respectful , and do not care for the customer experience, not recommended at all

Very nice facilities but like most people said the staff was an absolute no. So rude, and It really was to everyone. The massage reception was so dismissive I had to leave after waiting for several minutes as she was just talking to her colleague and wouldn’t even acknowledge me. The staff will not move even slightly to the side if passing you so I got bumped often. They generally looked like they didn’t want to be there and they were tired of everyone and everything.

Way overcrowded, loud blaring dance music the whole time, nowhere to relax other than the saunas, not enough bathrooms, change rooms are not separated between men and women. There was nothing relaxing at this "wellness spa". I didn't even see the kids area, this review is for the adult areas. The saunas and multiple pools were lovely but people were like ants everywhere! Nowhere to sit down because people put towels down to "save their beds" I needed a rest after my visit.

Poor advertising of scheduled hours on the website led to a very disappointing experience for my family. This is a multi million dollar investment where the customer experience is in no way a priority. We spoke to robert, the guest experience lead and he was unprofessional, rude and dismissive. If being treated well is important to you, I do not recommend this location. Aggravated, humiliated, upset - this is how you leave a place that is supposed to be an oasis for relaxation.

The experience while relaxing is really nice BUT when my friends and I went to the slides, my brother slipped at the entrace of one of them and struggled to get back and the lifeguard RIGHT NEXT TO HIM did nothing, absolutely nothing, he just sat there chilling. I had to go and try to help him myself, I was scared of what could happen if he went on the slide like that, without anything to protect him. Moreover, it was a dangerous slide (I do not remember the name of it). Sadly, I also slipped. I could not think in that moment of a wiser decision, because I panicked. Just by then, the staff helped me because apparently my head made an impact with the ,,ground"(some part of the slide, some metal material or something similar). I still have strong headaches because of that and I will never go there again. Awful. How can someone struggle right next to you and you just let them go with the flow of the water? If he had not managed to calm himself a little and put his hand on the metal bar above him (this happened after I went towards him), it could have been worse and I do not want to think of that.

I’ve been there on Saturday, the place is amazing.
However, I must say that I got a Facial treatment as well as a Massage .
The facial treatment with Ana was amazing. BUT, the massage, which costs 370 RON was a joke, as the lady who massaged me started off great but the last 15 minutes was literally touching my head with one hand and with the other scrolling on Facebook, which I found really rude and disrespectful giving the price of the massage, she thought I could not see her but I could see the reflection of the phone as well as I could feel she wasn’t focused anymore on the massage.

The best place to visit in Bucharest, the atmosphere is amazing there, felt like in another world, could disconnect from everyday stress! Cocktails, relaxation area, facials and slides were fun and they provided good quality for the prices!

Bad staff topped up with misleading info on their website!
I tried several times to go there with their bus from the city and it never showed up! just a marketing move and no real service.

Very good relaxing place but can be expected a lot more from the staff.

Very nice pools and the food is also great. Bathrooms are clean, nice place to take kids

Very nice experience. A bit crowded during weekends. Would really help if kids would not be allowed in all the areas. They tend to run around non stop.

Frumos si civilizat, pretul biletului ok, soare si apa curata. Chiar am fost impresionata si eu si cei mici.

Very nice spa. Clean water and polite staff. Parkings spots for tons of cars and video surveillence. Definetly recommend

I initially rated Therme 5* but unfortunately I had to change my review due to an extremely unpleasant situation my friend went through at Therme, because of a very incompetent, untrained and misogynistic member of staff who treated her very disrespectfully. What's even worse is that she emailed Therme about the issue and she has never received an apology. Will never return and don't recommend it

Dette sted er vanskeligt at give stjerner
1) Fantastisk område for voksne : 5 stjerner
2) Vandrutchebaner (børneområde): 5 stjerner
3) børn må ikke køre alene (op til 16 år): 1 stjerne
4) lille pool - og 1/3 er dybere end 1,30 meter - og der må man kun være hvis man er over 20 år. 20 ÅR...: 1 stjerne
5) pris for at komme ind er rimelig (iht skandinaviske priser) - men man SKAL bruge badesko når man går gennem bruseområdet (ikke før - ikke efter) for sikkerhedensskyld (så +30 kr per person): 2 stjerner
Totalt (og mest fordi stedet ikke passer til familier med børn mellem 10 og 16 år): 2 stjerner

It's my favorite place to relax in cold winters. The place is beautifully landscaped, unique in this area of Europe. To avoid weekends, it is quite crowded. Excellent price ratio!

The place is nice,unseen.staff very poorly trained in customer skills plus attitude sucks from the front counter.i got the feeling they work against each othe not like a team.lifesavers are big womanizers,allways looking at young girls butts.mangers not very helpfull, in case of anything, they send u from 1 to another.NOT WORTH MY TIME.

Rude staff members. The place is super nice, and semi clean. But the service is horrible, staff members are having super bad attitudes and are not service minded at all.