The Swiss Colony Avis 

WROTE A BAD REVIEW…
Then received a full refund the next day… sorry for the complainant, but they did just handle it without telling us they would.

Most everything that was hard was more crumbs than pieces, they didn’t have the cheese and sausage that was the only reason she ordered, we were charged to ship the replacement item!!!
Being charged shipping twice because they didn’t have a product was absolutely infuriating!! We called and wrote, they wrote back “Sorry…”. No offer to replaced or anything. It was over $300 worth of product and this company does not care about their customers.

My Mother ordered a ton of stuff from Swiss Colony, because my grandmother always used to have these gift around the holidays.
Given it was December and I am sure they were busy, they had zero interest in our business and offered no resolution for our complaints.
Products were of ok quality, but TERRIBLE management and poor customer service.
DO NOT RECOMMEND!!
The company must have become too big and just doesn’t care anymore.

An online order was placed and paid for in mid-November as a gift. A month later, it never arrived. A call determined it was allegedly sent to the wrong person at the wrong address. The agent apologized and said a refund would be issued. Nothing was forthcoming. A month later a follow-up resulted in not one, but two agents calling, each apologizing and saying a refund would be issued. A written confirmation was requested but never received and the promised refund has not arrived. It's been two months since the original order was placed and payment to the merchant issued. FRAUD!

I ordered a box of Petits Fours on Dec 12, 2023, which was the deadline for also ordering their free items [petits fours & chocolates]. I didn't need them until mid-January, but they accepted my order knowing if they ran out of the free items I would not get them. If I had them shipped that day, I would have received the free items. On Saturday 1/6/24, I received an email that the free items were no longer available. I don't really know if they are not available. They could be lying for all I know. The email said, "If you would like assistance in choosing a different item(s), simply reply to this email or call US AT 800-395-8694." I tried to call, but they are closed on the weekends. When I called on Monday 1/8/24, the first 2 people said I could substitute sugar-free petits fours or mixed nuts that are half the value. I don't consume roasted nuts nor sugar alcohols nor sugar substitutes. By the time I got to the 3rd person [next level supervisor, Evelyn], she said they didn't have anything left they could substitute. In other words, SOL on the free items. Her excuse is that they are only available while supplies last. When I ordered them, they were still in stock. Because I didn't want them shipped until when I needed them mid-January, they didn't account for the orders that were made already and decided while supplies last doesn't matter if you ordered them when they were in stock. This is about as dishonest as you can get. They will not take food items back, if I were to refuse the delivery. Therefore, they cheated me out of the free items. Given 2 people said there were substitutes and the 3rd person said there is nothing you can substitute, it is reasonable to speculate there might be grand lying and dishonesty going on at Swiss Colony. To make matters worse, I couldn't cancel the item because on Monday 1/8/24 the item I ordered was shipped, without giving me time to choose something else like the email said I could nor cancel after their 1/6/24 email. TRICKERY is the least offensive thing I could say. Chances are they planned it this way. The item I ordered possibly wasn't enough for them to want to fulfill their free item agreement, so they came up with their excuses. They are not the honest trustworthy company with integrity I have ordered from for decades. NEVER AGAIN. No loss to them I'm sure. Just another example of Corporate America greed. They could have substituted something, if they had integrity. They could have held accounted for free items ordered when they were in stock. BEWARE because they had all kinds of excuses for not filling the free items and not allowing me to cancel or return the order they sent without the free items.

Absolutely excellent product and excellent customer service. I highly recommend Swiss Colony

I ordered 4 (43 Season Pleasers as employee gifts) to be delivered by December 20th. 3 of them arrived December 26th. Embarrassed employees did not receive gifts before Christmas. Tracking was a Fed Ex shipment. Packages arrived at Fed Ex on 12/13/ 2023, and Fed Ex sent shipment through US postal service on 12/20/2023. Non-refrigerated food sat for 7 days and then transported another 3 days! I contacted Swiss Colony and they said that once an order leaves their facility they must rely "heavily" on the delivery services for the timely arrival of my package. You would think they would consider another way to ship. Boxes were smashed. I have used Swiss Colony for quite a few years, but no more. They are happy to take my money but not willing to fulfill their end to get to me, what I paid for. Why ask for a desired delivery date if they cant deliver on time? Make me look foolish no more, just done with the company.

Order #59448662 placed on 12/21/23 shipped by FedEx Priority Overnight shipping did not arrive as promised. Swiss Colony customer service was argumentative & did not want to listen to my request to file a claim with FedEx which had to be initiated by them the shipper. They did finally credit my card for partial shipping, but it was not the total amount that was charged for FedEx above their regular shipping fee. Will not order with Swill Colony in the future. If a company is not concerned with their customers they do not deserve my business.

Never again,
We have ordered the breakfast for many years. This year the bacon was a slab of grease, the pancake syrup
was maple flavored high frutose corn syrrup. The quality of the other meats is less then averaage. This
will be our last purchase.

This is the worse place I have ever used. I have repeated use them after they screwed up several orders and then they billed my children for an order that I made. They sent packages to the wrong addresses wrong package to wrong people. Then they will not give me account number so I can track payments. After several attempts to use this company I am finished. They are the worse. Only concerned about there bottom line. I cannot even get my full account number from them. I just checked my account and they added three dollars for WHAT.
BUYER BEWARE

Ordered AC250 36 Petit Fours for #27.99 on Dec. 10, 2023. I also expected to receive AX1423 24 free Petit Fours & 7 oz of chocolates. I never received the 36 Petit Fours and only received item AX1346 7 oz chocolates. This was because I ordered before Dec. 12, 2023. The Petit Fours were never received for Christmas. The Fed X track says no information. It is Tues. 12/26 and I cannot contact Swiss Colony to either reorder my 36 Petit Fours or receive a refund. I plan never to use Swiss Colony again if I can't resolve my problems.

I requested a catalog 2 times. Never got it. Asked why thier shipping charges are amoung the highest anywhere, got no answer.

DO NOT BUY FROM HERE! Sausage and cheese are size of your finger. I ordered for my family in Ohio, Swiss charged my card and shipped order. Two days later my family got a second order. Swiss sent me a letter billing me a second order and said they gave me credit. I never ordered this or asked for credit. Sent a message to customer service and never heard back. again, DON NOT BUY FROM THIS COMPANY!!

My order for xmas was not delivered as I was told it would be. Funny part is I placed two orders 5 blockes away from each other. One made it with time to spare the other will not arrive untill December 28 2023.
No plan to trust them again.

I've ordered from Swiss Colony every year with no problems. This year I ordered before the date of cut off in order to get the items for Christmas. I will not receive my items until the 28th. I ended up having to spend more money at the grocery store in order to have treats for Christmas. I called and talked with a Customer Service Representative. She was very apologetic but couldn't do anything as the items had been shipped. I'm disappointed and unsure I'll order from them again.

I placed an order by the end of November 2023, never received, I requested to receive it about a week before Christmas, everyone specially kids, where expecting their goodies. I called today just to find out why I have note received it, and was answered by their bot, that my order needed some payment upfront. It also informed that I would get a written letter, well is Dec 23rd, that means they never send it, but that was not all, I was able to talk to a living person who informed my that the order was cancelled on my request! huh? Well it really looks that they don't care about their customer's specially when it happens to live in Puerto Rico. So for me, less problems to deal with. Another fictitious company that think we are their subjects and treat us like trash. And that is what they really are TRASH.

Shipped package to the wrong place and refused to do anything about it and wanted to charge my mom twice for the same thing, DO. NOT. BUY.

Ordered for ourselves and two other relatives (seperate addresses) on 12/08 for Christmas. Received two emails of order acknowledgement (12/8 and 12/9). 13 days later, received a letter in mail that order was cancelled (which was dated 12/11). No other contact was made to notify me. Said gift card payment was declined. Called to make payment and discuss expedited shipping, put on hold, then transferred, left on hold 14 minutes. Was stated they would 'see' if they can help with additional expedited shipping costs, then waited more than 10 more minutes and then hung up on.
Now I am scrambling to get other gifts to relatives for Christmas. They said they called me - LIE. Said they emailed me of updated status - LIE. They actually sent me a letter via US mail to contact me... unbelievable. Customer for almost 30 years and will NEVER use them again. Avoid Swiss Colony! I will start using Hickory Farms.

Called Swiss Colony today to inquire about my order and was told it had been cancelled by their Fraud department. The problem was that I was never notified that my order was cancelled. I did get a confirmation email that was my order was placed along with an order number. The "order status" showed the order was "not shipped" which I believed meant that the order was there, just not shipped yet. The Customer Service representative told me what happened but would not waive the expediated fee that was required to get my order before Christmas which was promised on the order. Never again will I do business with Swiss Colony!

I grew up with their products as my mother ordered for Christmas every year. She recently passed away so I figured why not give it a try myself for my friends and loved ones. Everything came within a week of my order and it was all fresh and delicious. Looks like I will carry on my mother's tradition.

The dark chocolate orange slices & other cand is nasty looking. It doesnt look like dark chocolate its white & gray and has cracks the orange slice look old also. Faded looking. Other items I sent to people said the icing was stuck to top of box and only had 5 cookies in tin. They were broke and stale. $198 I spent never again! The best thing they could do is go out of business because items are bad and customer service is the worst. They leave you on hold or intensionally hang up on you. You get transfered from one person to someone eles and have to repeat your problem again and again. Its exhausting and costly also they changed addressed of 2 orders and sent them somewhere I dont know? I think there stealing orders and employees are sending them to themselves. 2024 a new year fool me once shame on you, fool me twice shame on me. Closing all accounts and dont care if I get bad credit I have no intension of paying them! Jo wonder people go postal and shoot people. Will post pictures online later. One look at my candy and you couldnt give to small kids!! I hope there is karma any way swiss colony should be called shady colony!

Do not use!!!! This company will not let you edit/modify let you cancel (even if right away! I accidentally made 2 orders. Called and emailed company right away and was told by 3 different people that “normally “ you may be able to make changes but not during Christmas. Then spoke to a Sarah (supposed supervisor) and she flat out said she wouldn’t listen to a complaint and hung up on me. In reality all I needed to do was cancel one of the orders. I also couldn’t get ahold of customer service for hours and was never responded to with an email. Total scam company. Again, would definitely recommend using a different company with a better selection and flavor. Updated-received products and was extremely disappointed with the quality of it. We literally ended up throwing away almost $500. Can't say it enough, DO NOT USE!