Thetrendytoddlers Avis 

144
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic clothes for my kids + amazing service. I forgot to apply my discount code, emailed them, and they applied it for me! So thankful for their timely and customer service oriented response.

Noté 5 sur 5 étoiles

Had some issues with tracking and customs but Jack D helped so much in locating package and ensuring it's delivery to recipient. Super awesome and insightful throughout the whole process. Covid mess... Voir plus

Noté 5 sur 5 étoiles

I placed an order two weeks ago and only received notification that one item had been shipped in that time. My tracking numbers were not working either. I emailed Trendy Toddlers and explained my situ... Voir plus

Noté 5 sur 5 étoiles

The most wonderful customer service and the cutest little outfits for my baby and toddler! I had an issue with an order placed and the customer service team responded to my question within less t... Voir plus

À propos de l'entreprise

  1. Shopping & mode

Informations provenant de diverses sources externes

Free shipping on baby & toddler clothes at TheTrendyToddlers.com. Shop the most adorable looks for all of your little ones' precious moments.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

144 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,3

Tous les avis

(144)

6 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Very poor quality. Mostly polyester.

Bought a few sets of sweaters and short/shirts combinations for our boy. Not only we had to wait for two weeks for delivery, but the clothes are horrid. Pure polyester! When they are labeled, they will indicated the wrong mix. Example: we received a 95% cotton, 5% polyester shirt that is no less than 60% polyester. Really shiny and have a plastic feel.
When I checked their website I've noticed the composition is not listed for most (all?) garments.
Sent all for a refund. Don't trust them.

2 janvier 2023
Avis spontané
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Réponse de Thetrendytoddlers

Hi Paul,
Thank you for sharing your thoughts and please allow me to share a few facts so that everyone gets an accurate idea of what is going on.

As you mentioned, you received the items in 2 weeks, it's because you choose our 7-14 business days delivery option and not the epxedited one, therefore, we are well within our delivery time frame.

Secondly, you are mentioning, that you felt that the clothes were made from pure polyester and the tags were lying. Let me be clear that we are a certified company, which means, without proper yearly licensing and passing of certain standards are required, without which we won't be allowed to sell on different platforms. Therefore, our tags are authentic and are not based on a general idea of a single person.

However, I am not denying that the impression might have come from the clothes being stiff due to being compressed with other packages while in transit, but yet again, I do wish you could have reached out to us, before, leaving this review for us as we are always there for our customer no matter what.

Noté 5 sur 5 étoiles

Amazing experience!

I stumbled upon this website while looking for a gift for my niece. The quality of the clothing is great & all of the outfits are just adorable. After receiving my order I realized they sent the wrong outfit. Mistakes happen and I totally get it but Jack (the representative I spoke with) was extremely helpful & his immediate responses allowed us to resolve this situation very quickly. Trendy Toddlers will definitely be my first stop when it comes to purchasing clothing!

12 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I purchased an item which needed to be replaced. I contacted customer service and worked with Jack D., he was absolutely fabulous. I can honestly say it was one of the best customer service experiences to date.

11 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Have ordered twice

Have ordered twice from Trendy Toddler. The clothes are very good quality. Had a couple of short sets that were too small. They worked with us to help get us an exchange quickly and with such grace and kindness. I highly recommend The Trendy Toddlers.
Tedra Gwartney

27 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I recently purchased some items as a gift for my nephew. I haven't seen them yet so i don't know the quality but i wanted to write about the customer service because i was very impressed. I accidentally put the recipient's email address instead of my own and reached out to customer service. I got a response immediately and it was a human person who could talk and understand. She explained the situation and what she could do to solve it and was pleasant the whole time. Even wrote back to me a second time. I really appreciate service like this as i know others do so it was worth noting. And the clothes look so cute, i can't wait to see them. My only wish is that this site catered to gift giving a bit more. Unless i missed some options which is quite possible

6 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

I ordered Christmas gifts for my…

I ordered Christmas gifts for my granddaughters and had a missing item. I contacted the company and received a response same day. They tracked the order which took days but continued to keep me updated. The item shipped and was lost in the mail. I can’t say enough about this company and the customer service I received. My purchase is on it’s way. Didn’t make it for Christmas but I felt the Christmas spirit from all the communications I received from the employees at this company. Thank you for taking such good care of your customers.
Julie in IN

28 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Not only are the clothes freaking…

Not only are the clothes freaking adorable, they’re comfortable and seem to be good quality. The biggest praise I have is there personal customer service. One of my orders was missing an item so I reached out and they apologized and told me to send them a screenshot and size of whatever I wanted to replace it with free expedited shipping and then followed up to make sure I was happy. You never experience that kind of customer service anymore especially from an online company. I’ll definitely continue to order from them! Can’t recommend them enough!

24 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Sehr schlechte Qualität

Sehr schlechte Qualität, billigste Stoffe und schlampige Verarbeitung.
Ich wollte etwas Besonderes, aber diese Sachen kann ich nicht verschenken - sieht alles total billig aus.
Nicht vom Foto täuschen lassen….

7 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Warning, not U.S. sizing

Warning, sizes shipped are Chinese and the U.S. equivalent is not received. Too small. While their customer service makes it sound like they want to help, They repeatedly delay with questions and never address the issue or provide return instructions. You will have timezone delays, if you get a response.

3 décembre 2021
Avis spontané
Logo de Thetrendytoddlers

Réponse de Thetrendytoddlers

Hi Chris,

Thank you for your review. First and foremost, I must say that I am truly sorry for the inconvenience that you had to go through and looking up the details, I can see that you reached out to us on Nov 4th (late hours in the U.S) needing to start a return for 2 items, where on the same day we asked you for details for the return so that we can come in and resolve the issues for you, and you stated that it was due to the sizing issue and we asked for the pictures of the tags (as the tags have international sizing and U.S sizing both on them), just in case, if the sizing got mixed up (this was on Nov 5th), wherein your response, you become a bit agitated and we provided an instant refund to you with no returns required and a 25% discount on your next purchase with us.

Fast forward to one month later, you come in and leave a negative review for us. I am sorry that you were not satisfied with our solution earlier, but we can only assist if we get to know what is on your mind, we are always there for our customers, but we only request you to be patient and trust in us. I hope you will find someplace in your heart to forgive us and understand to let us fix this for you even after all this time.

Thank you
Team Trendy Toddlers

Noté 5 sur 5 étoiles

When I placed my initial order

When I placed my initial order, I accidentally ordered 3 of the same item. Jack immediately responded to my email and ensured the duplicated items were exchanged for something else. Once I received the items, the sizing was incorrect (partial customer error as well), and Jack once again proceeded to assist to ensure I received the correct sizes. The experience with Trendy Toddlers has been smooth and seamless with exceptional customer service. Thank you for your help Jack!

24 novembre 2021
Avis spontané
Noté 4 sur 5 étoiles

Sensible and Helpful

Trendy Toddlers and Jack D. were a pleasure to work with on a size problem that I encountered. They listened to the issue and made a sensible decision which benefited all parties.
The clothes are unique and well constructed.
I would definitely buy from Trendy Toddlers again.

17 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Most excellent customer service!

Most excellent customer service!! I made a mistake in the size I ordered and Jack promptly answered my email and took care of the issue. I’m impressed and will order again in the future!

9 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I use Trendy Toddlers for every occasion!

I use Trendy Toddlers for every occasion to dress my little one, huge range, the coolest and cutest lines of clothes. Sizing charts are accurate and international postage is super quick. Absolutely love them!

4 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent!

I cannot say enough about this company, I usually don't write reviews, but I had to for this company. The customer service I received was excellent. I ordered a lot of things for my daughter but the sizing just wasn't right for a few of the items. I reached out to customer service, they reached back out to me ASAP and came up with the resolution and refunded back to me the whole amount of my purchases. I could not thank them enough, I asked how do I go about returning the items that didn't fit, and I was advised that I can keep the items and donate them to someone who is in need and on top of that they sent me a code for 25% off for my next purchase. I do have to say just the sizing was off on the items, but the quality of the items is great, the items that did fit my daughter are beautiful and the quality is very nice.
I want to thank Jack and Amber with the company for helping me out and being so kind and considerate. I will be buying from this company again.

2 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great customer service.

I liked the clothes but the size wasn’t right and they sent clothes to replace them free of charge!! Can’t beat that!!

29 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Trendy Toddlers has the cutest clothes

Trendy Toddlers has the cutest clothes! They are very good quality. Moreover, they have exceptional customer service. We accidentally ordered the wrong size and they went above and beyond to help us fix the problem!

23 octobre 2021
Avis spontané
Noté 1 sur 5 étoiles

Don’t ever order from this company!

Don’t ever order from this company!! I ordered some outfits from trendy toddlers for a friend and unfortunately it never reached the designation. After dealing with the courier for a few days trying to retrieve the package. We reached out to trendy toddlers to explain our situation. they offered to resend the products again through the USPS. Which I did not agree with because it was lost the first time through the USPS. So, I asked for a refund on my order because it never made it to the designation with the courier they provide and they did not offer at checkout any other courier. Now, they are saying I need a waybill to receive a refund. Mind you I live in a different state I sent the package too. Im Completely disappointed and at this point reading everyone else’s reviews I regret purchasing from this company. Don’t waste your time or money!!!

5 septembre 2021
Avis spontané
Logo de Thetrendytoddlers

Réponse de Thetrendytoddlers

Hi Evani,

Thank you for leaving feedback for us. First and foremost, I am truly sorry for the inconvenience that you had to go through and we did clarify about the mishap that occurred, due to the carrier services who delivered the item to the wrong address and while we did want to ship out a new package for you you denied it and we processed a full refund for your order with a future 25% discount.

I am once again truly sorry for everything and while I can understand your frustration, everyone deserves to know the complete facts to this matter and you can still write back to us as we are still keen on serving you no matter what.

Yours Faithfully
The Trendy Toddlers Team

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