The Vet Shed Avis 843

I have been a vet shed customer for a number of years.Their service has been great and I will continue to support The Vet Shed for what my 2 small dogs needs.

I ordered a product from Vet Shed on Fri 29 Nov and chose Australia Post as the delivery method. But I didnt receive an email with order confirmation or tracking advice. I called them. They said the product jhad been dispatched an hour after I ordered it and would be delivered on Tues 3 Dec. It wasnt delivered so I called them only to be told that the product I ordered had NOT been dispatched as they said on the Friday but was still sitting in their Brisbane warehouse (I'm on the Gold Coast). They promised to dispatch it that day & I would get it on Thurs 5 Dec. But they said it was coming by Aramex courier and insisted I had ordered that rather than Australia Post. I did not as I've had bad experiences with Aramex in the past & will not use them. So thats lie No. 2. The staff member I spoke to was quite rude to me, On Thurs no product was delivered so I called Vet Shed again. They promised t would be delivered on Fri 6 Dec but again it wasnt. I caled again and they said it would be delivered today, Mon 9 Dec but again it wasnt. I called yet again (5th time). The staff were very rude to me and said I'd just have to wait until their courier delivered it and they didnt know when that would be. I asked to cancel the order and demanded a refund but they refused. Meanwhile on 29 Nov I had also ordered 2 products from The Pet Chemist online. Both arrived on Tues 3 Dec from Brisbane. The Vet Shed product I ordered is supposedly coming rom Brisbane too but its been 10 days and I still have nothing. Clearly, the Vet Shed have given the worst customer service by botching this order, lying to me about it and refusing a refund. Disgusting. I'll NEVER order a product from these people again.

I would prefer to phone in my orders and actually deal with a human being

Great price on dog bed compared to other sites. Delivery came very quickly. Thank you!

Great support and prompt accurate delivery.

Good communication, fast delivery. Thanks.

The vet shed team were exceptional in all ways. A product I had ordered was out of stock and within hours they had called and emailed to find out which way I would like to handle it. They gave me great options and my order was then dispatched within a day. Awesome customer service, have used these guys on and off over the years and now will be definitely more!!

The customer service is always excellent. Great range of prices, good prices & quick delivery.

Doing a fantastic job keep it up, good products no problem 👍😄👍👍👍👍👍

Easy to order. Good prices. Quick delivery

Fast service

I got a your email for a review and haven’t got my purchase

I've been ordering from the vet shed regularly for a couple of years and they have always been reliable, with fast delivery. Great prices too

The Vetshed is my go to for all products I require for my horses and dogs. They have the best pricing and delivery is fast. Highly recommend.

Excellent value,website easy to navigate & had items I can't get elsewhere

Prompt delivery of order and assistance in helping with information on questions

No issues with ordering. It was simple. Great being able to track my delivery and it arrived in time and safely at my door.

Being a pensioner I have to search for the Best prices for my fur babies and finding my products at Vet shed with the best price and free postage really helps. I am happy I have found them Thank you so much

So easy to deal with, very prompt delivery 🚚

I recently ordered some bird accessories and one of the items happened to show as 'in stock' when it wasn't. The Vet Shed team went out of their way to ensure I was kept up to date on when the out of stock item would arrive and I recieved all of my items in a timely manner. Pleased to say I was happy with the overall experience and I have some very happy birds!